Jobs in the United States

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Added 1 hour ago
Software Engineer
NIKE, Inc.
Beaverton, OR
Software Engineer - NIKE, Inc. - Beaverton, OR. Develop, code/configure, test programs/systems and solutions problems in order to meet defined digital product specifications and direction;…
Added 1 hour ago
DF
IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)
Defense Finance and Accounting Service
Columbus, OH · Cleveland, OH · Indianapolis, IN
- $111,138 to $144,481 USD / year
Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of…
Added 1 hour ago
UG
Principal Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
The Enterprise Finance Data Engineering team is seeking a Lead Data Engineer (Principal Data Engineering) to design, build, and manage the foundational data architectures that power…
Added 1 hour ago
NF
SUPERVISORY INTERDISCIPLINARY COMMUNITY PLANNER/GENERAL ENGINEER/ARCHITECT
Naval Facilities Engineering Systems Command
Washington Navy Yard, DC
- $121,785 to $158,322 USD / year
…recommendations for unique, complex situations that require technical solutions, mitigation strategies, or alternatives. | You will demonstrate expert knowledge of relevant systems and…
Added 1 hour ago
UG
Senior AI/ML Engineer
UnitedHealth Group
Eden Prairie, MN
- $120,100 to $214,500 USD / year
…challenges at enterprise scale? We are seeking a Senior AI/ML Engineer to design, build, and operationalize AI capabilities that drive decision-making, productivity, and innovation across…
Added 2 hours ago
AI Solutions Engineer
Baker Tilly Advisory Group, LP
Remote, United States
Are you passionate about business and technology coming together to deliver the future of finance and accounting services to a variety of clients?
Added 2 hours ago
RO
Data & Analytics Engineer
Revelyst Operations LLC
Irvine, CA
- $100,000 to $120,000 USD / year
…operational data sources. The role will partner closely with Finance, business analysts, application teams, and external technology partners to ensure data is accessible, reliable,…
Added 2 hours ago
Solutions Lead, International Upmarket
Toast
Boston, MA
Engineer workarounds, and know when to hold the line. Design and document solutions to complex gaps, and judge when a workaround creates debt we'll pay for at go-live.
Added 2 hours ago
Data & Intergrations Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Data & Integrations Engineer based in the United States.
Added 2 hours ago
Principal Architect
Lumen
Dover, DE
Partnering closely with Engineering, Enterprise Architecture, Finance, Cloud Platform teams, Strategic Sourcing, Product organizations, and Executive Leadership, the Principal Architect…
Added 2 hours ago
Senior Principal Development Engineer - Sustainable Infrastructure (Remote)
Johnson Controls Inc.
United States
Under minimal direction, develops conceptual solutions for P3 projects based on the project team design, Facilities Management (FM) requirements and JCI pursuit team direction and…
Added 3 hours ago
Senior Data Engineer
The Howard University
United States
The Senior Data Engineer is responsible for designing, developing, and maintaining scalable data infrastructure that supports institutional analytics, reporting, data science, and strategic…
Added 4 hours ago
Senior Quality Systems Specialist
Medtronic
Tempe, AZ
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 6 hours ago
GC
Senior Business Systems Engineer - SimCorp
Gulf Coast Automation Group
Madison · Madison, WI
- From $90,000 USD / year
We are seeking an experienced Senior Business Systems Engineer to join our premier client's Technology Team, which supports, implements, and develops industry-leading systems and platforms…
Added 6 hours ago
Senior BI Engineer
Insight Global
Blue Ash, OH
Insight Global is seeking a Senior BI Engineer for a leading healthcare technology organization. This role focuses on building and optimizing enterprise-scale business intelligence…
Added 6 hours ago
Software Engineer III- iOS Mobile Development
JPMC page
New York, NY · NY
As an Software Engineer III- iOS Development at JPMorganChase within the Consumer and Community Bank- Business Banking, you serve as a seasoned member of an agile team to design and deliver…
Added 6 hours ago
Java / React Full Stack Lead Software Engineer
JPMC page
New York, NY · NY
…as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital…
Added 6 hours ago
Software Development Engineer, WW Stores FinTech
Amazon.com Services LLC
Seattle, WA
Amazon Stores FinTech Team is seeking a Software Engineer who can design and build scalable systems for Amazon Stores Finance Customers. We are the tech team that builds and supports…
Added 7 hours ago
U
Lead Presales Value Consultant
UKG
Remote, United States
- $160,000 USD / year
Added 8 hours ago
Engineering Applications Administrator 2
Garmin International, Inc.
Olathe, KS
The Core Platform Technology team at Garmin is looking for an Engineering Applications Administrator 2 to engineer, deploy and support ADO and GitHub applications at Garmin’s U.S.…
Added 8 hours ago
KC
Assistant Controller
KPFF Consulting Engineers
Seattle, WA
- $125,000 to $140,000 USD / year
Identify opportunities to streamline manual accounting and tax processes through improved workflows, Excel-based tools, third-party software, or other technology solutions.
Added 8 hours ago
Program Quality Engineer - Woburn, MA
RTX
United States
…today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedom and deter aggression, creating a safer, more secure world. Join us…
Added 9 hours ago
Technical Product Owner Commercial Analytics
Bridgenext
UNAVAILABLE
At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that…
Added 9 hours ago
P
Senior Backend Engineer
Pyyne
New York City, NY
- $180,000 to $195,000 USD / year
At Pyyne, we believe in using technology to unlock business potential, create sustainable growth, and drive forward digital excellence. Our solutions range from advanced Software…
Added 9 hours ago
Systems Integration Engineer II, Automated Drive
Rivian
Palo Alto, CA

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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