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Added 3 mins ago
PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Dover, DE
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
Added 4 mins ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
Cytel
Dover, DE
We are seeking a highly skilled and experienced Senior Azure Engineer to join our cloud engineering team. This role is for a hands-on technical contributor who will design, implement,…
Added 4 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Dover, DE
Scripting & Integration: Familiarity with REST APIs, Python, PowerShell, Ansible, or Terraform for integrating database workflows into broader CI/CD or ITOM platforms (e.g., ServiceNow).
Added 4 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Dover, DE
Engineer and administer cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage,…
Added 11 mins ago
PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Pierre, SD
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
Added 11 mins ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
Cytel
Pierre, SD
We are seeking a highly skilled and experienced Senior Azure Engineer to join our cloud engineering team. This role is for a hands-on technical contributor who will design, implement,…
Added 11 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Pierre, SD
Engineer and administer cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage,…
Added 11 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Pierre, SD
Scripting & Integration: Familiarity with REST APIs, Python, PowerShell, Ansible, or Terraform for integrating database workflows into broader CI/CD or ITOM platforms (e.g., ServiceNow).
Added 15 mins ago
Senior Electrical Engineer
Bristol Myers Squibb
Devens, MA
The Senior Electrical Engineer, Site Infrastructure serves as a technical owner and subject-matter expert for the site's critical electrical infrastructure. This individual will own and…
Added 15 mins ago
AS
Senior Project Engineer I/II
Agile Space Industries
Durango
- $112,000 to $175,000 USD / year
Agile Space Industries is seeking an experienced Project Engineer to drive technical execution across multidisciplinary teams developing spaceflight pressure vessels, propellant tanks, and…
Added 15 mins ago
Software Engineer Co-op (January 2027)
RTX Corporation
marlborough, MA
The Software organization develops software applications, including integration and test on missiles, launchers, radars, naval systems, fire control and other complex systems. Our precision…
Added 15 mins ago
FM
Sr. Principal Integration Engineer - Cloud Solutions
Fresenius Medical Care
Waltham, MA
- $137,000 to $229,000 USD / year
The Principal Azure Cloud Solutions Engineer serves as a senior technical authority responsible for designing, implementing, and improving secure, scalable, and resilient solutions on…
Added 15 mins ago
Software Engineer (Secret) (4611)
SMX
Boston, MA
SMX is seeking Software Engineers (Junior/Mid/Senior/SME) supporting the design and implementation of secure, scalable multi-cloud infrastructure, applications, and services in support of…
Added 15 mins ago
Cloud Systems Engineer (Secret) (4496)
SMX
Boston, MA
SMX is seeking Cloud Systems Engineers (Junior/Mid/Senior/SME) supporting the design and implementation of secure, scalable multi-cloud infrastructure, applications, and services in support…
Added 15 mins ago
PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Boston, MA
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
Added 15 mins ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
Cytel
Cambridge, MA · Boston, MA
We are seeking a highly skilled and experienced Senior Azure Engineer to join our cloud engineering team. This role is for a hands-on technical contributor who will design, implement,…
Added 16 mins ago
Senior Software Engineer
Wellington
Boston, MA
The Enterprise Data Experience team is seeking a Senior Software Engineer to design, build, and enhance
Added 16 mins ago
C
Cybersecurity Engineer
CBRE
Boston, MA
- $95,000 to $100,000 USD / year
…focus on Secrets Management. Working under the direction of senior engineers and product leadership, this individual implements, integrates, and maintains enterprise secrets management…
Added 16 mins ago
Senior Software Engineer
ManpowerGroup
Boston, MA
Our client is seeking a Senior Software Engineer to join their team. As a Senior Software Engineer, you will be part of the Engineering organization supporting Analytics Engineering. The…
Added 16 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Boston, MA
Engineer and administer cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage,…
Added 16 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Boston, MA
Scripting & Integration: Familiarity with REST APIs, Python, PowerShell, Ansible, or Terraform for integrating database workflows into broader CI/CD or ITOM platforms (e.g., ServiceNow).
Added 16 mins ago
Senior Principal Development Engineer - Sustainable Infrastructure (Remote)
Johnson Controls Inc.
United States
…automation systems, security, fire systems, building–wide system integration, services, finance, etc.) and is able to apply these technologies and services to in a cost effective solution…
Added 47 mins ago
Internship - Mechanical Engineer
ASML US, LP. (US30)
Wilton, CT
…engineering drawings, partner with suppliers, and support system integration and…
Added 47 mins ago
Co-op - Test and Measurement Facility Engineer (Internship)
ASML US, LP. (US30)
Wilton, CT
…prototypes, partner with suppliers, analyze data and support system integration and…
Added 56 mins ago
J
Big Data Architect IT Consultant Master
Jobgether
Remote, United States
- $75 to $80 USD / hour
We are seeking a senior Big Data Architect to support the design, development, implementation, and maintenance of an enterprise-wide data platform as part of a major data modernization…

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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