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Added 4 mins ago
Senior Data Engineer
Alter Domus
United States
Join our team as a Senior Data Engineer building and operating the Alter Domus data platform, a Databricks lakehouse on AWS that hydrates data from our fund administration, accounting, and…
Added 5 mins ago
Experienced QA Engineer with Hands-on Automation and AI Skills
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…and ensuring requirements traceability throughout the system development lifecycle. Experience should include leading the testing efforts, including experience with all phases of testing:…
Added 5 mins ago
ICAM Senior Consultant
Deloitte US
Rosslyn, VA
As a Project ICAM Senior Consultant (Security Engineer III) on the project, you will:
Added 13 mins ago
Frontend Engineer
GN Consumer Hearing Corporation
United States
Help create seamless digital experiences that support people on their hearing journey. As a Frontend Engineer, you will build and evolve customer-facing web experiences for Jabra Enhance,…
Added 20 mins ago
Senior Product Manager, Identity
Jobgether
Remote, United States
…make device-level actions secure and reliable. This hands-on senior individual contributor role combines product discovery, roadmap development, technical collaboration, and go-to-market…
Added 24 mins ago
Frontend Engineer (AI Experiences), Retail and Marcom Engineering
Apple
Austin, TX
We are hiring a Frontend Engineer to build the interfaces behind our AI-powered tools. You will turn designs and specs into polished, production-ready UI for AI-driven experiences -…
Added 34 mins ago
BN
Senior Mechanical Engineer
Biomerics NLE LLC
Monroe, CT
- $115,000 to $125,000 USD / year
The Senior Mechanical Engineer will take ownership of mechanical design activities throughout the entire equipment development lifecycle, from concept development and initial design through…
Added 37 mins ago
ND
Managing Director, AI GTM (Banking and Financial Services) - REMOTE
NTT DATA Services
Plano, TX
- $150,000 to $350,000 USD / year
…transformation opportunities, building and leading a team of senior client facing leaders, and establishing NTT DATA as the partner banks and financial institutions turn to for AI at…
Added 44 mins ago
Senior Software Engineer
Dental Imaging Technologies Corporation
United States of America, PA
We are seeking a Senior Software Engineer to help build and enhance cloud-connected software and web experiences that extend our imaging solutions with AI-driven capabilities.
Added 52 mins ago
H
Senior Product Manager (0 to 1)
Healthleap
San Francisco, CA
- $180,000 to $250,000 USD / year
…use case on our platform. You’ll have access to enthusiastic development-partner hospitals, best-in-class technology and the data access to build…
Added 55 mins ago
Senior Data and AI Engineer
Gulf Coast Automation Group
Chicago · Chicago, IL
TalentFish is casting a line for a Senior Data and AI Engineer This is a direct hire role in Downtown Chicago with are premier client in the manufacturing industry – our client is a high…
Added 55 mins ago
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Senior Business Systems Engineer - SimCorp
Gulf Coast Automation Group
Madison · Madison, WI
- From $90,000 USD / year
Job Title: Senior Business Systems Engineer - SimCorp
Added 57 mins ago
Senior Systems Security Engineer
Trinzic
Beavercreek, OH
Lead the development of Assessment and Authorization (A&A) packages, ensuring full compliance with DoD 8500.2 and AFI 17-101, including Security Test & Evaluation (ST&E) reports and…
Added 57 mins ago
Senior Manufacturing Engineer - Project Manager
Crown Equipment Corporation
New Bremen, OH
Maintain ownership and visibility of large fixture, New Product Development (NPD), and capital tooling requests from intake through fixture acceptance. Coordinate with NPD AME, Design…
Added 57 mins ago
2027 R&D Commercialization & Engineering Co-Op
The Sherwin-Williams Company
Brecksville, OH
…advanced lab equipment. - Collaborate with other research and development team members to complete required tasks, including process chemistry and engineering and material science research…
Added 57 mins ago
Senior BI Engineer
Insight Global
Blue Ash, OH
Insight Global is seeking a Senior BI Engineer for a leading healthcare technology organization. This role focuses on building and optimizing enterprise-scale business intelligence…
Added 57 mins ago
LEAD Field Engineer - 2027
GE OIL & GAS, INC
Kent, OH
…to work in the field with our customers? Join the LEAD Field Engineer Development Program The LEAD (Learn, Excel, Achieve, Develop) Field Engineer Development Program is a strategic,…
Added 58 mins ago
Senior Palantir Forward Deployed Engineer
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Cleveland, OH
The Senior Full Stack Application Developer will be responsible for the broader process of developing and deploying enhancements and/or new applications in Palantir. They will use their…
Added 58 mins ago
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Senior Staff Infrastructure Engineer - IEB07BE
Added 58 mins ago
Senior Validation Engineer
Insight Global
Columbus, OH
The Senior Product Validation Engineer manages design verification and validation activities for automotive seating and interior products throughout the product development lifecycle. This…
Added 1 hour ago
Mechanical Systems Engineer IV
California Institute Of Technology Jet Propulsion Laboratory
United States
You will be working as a Mechanical Systems Engineer within the Mechanical Engineering, Integration, and Test Section (352), which leads the design, analysis, development, integration, and…
Added 1 hour ago
Senior Compliance Engineer
x Siemens Healthineers Endovascular Robotics, Inc.
United States
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Senior Compliance Engineer, you will be responsible for:
Added 1 hour ago
Safety Management System (SMS) Specialist
General Electric Company
United States
The Senior SMS Engineer is responsible for developing, maintaining, assuring, and improving the organization’s Safety Management System (SMS) in line with aerospace regulatory requirements…
Added 1 hour ago
Java / React Full Stack Lead Software Engineer
JPMC page
New York, NY · NY
As a Java / React Full Stack Lead Software Engineer at JPMorganChase within the Consumer Community Bank- Business Banking, you are an integral part of an agile team that works to enhance,…
Added 1 hour ago
Senior Data Engineer
Kentro
Fayetteville, NC
Kentro is hiring for a Senior Data Engineer to design, build, and operate data pipelines and data products supporting United States Army Special Operations Command (USASOC) Enterprise…

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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