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Store Manager
Victra
Las Vegas, NV
- $22.47 USD / hour
● Taking direction from District Manager on day-to-day operations while maintaining an elevated level of personal accountability for all store functions
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People & Culture Business Partner (Advisory or Assurance)
Cohen & Co Advisory, LLC
Chicago, IL · Cleveland, OH · Milwaukee, WI
…collaborate closely with colleagues across Talent Acquisition, Talent Operations, Talent Development, Talent Deployment, Total Rewards and People Operations, as well as with firm…
Added 1 min ago
General Manager - Southern Yellow Pine - Sales - SE US
Hampton Lumber
Portland, OR
The General Manager – Southern Yellow Pine (SYP) Sales is responsible for leading and growing Hampton Lumber’s SYP sales and trading operations supporting the company’s new mill in Fairfax,…
Added 1 min ago
Vehicle Condition Assessor
CAR CarMax Auto Superstores, Inc.
Louisville, KY
…assist with lot merchandising, and support wholesale auction operations. If you have a passion for detail and enjoy working in a dynamic environment, this position offers an opportunity to…
Added 1 min ago
Business Operations Associate
CAR CarMax Auto Superstores, Inc.
Independence, MO
As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines…
Added 1 min ago
CC
Part Time Business Operations Associate
CAR CarMax Auto Superstores, Inc.
MO
- Part-time
As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines…
Added 1 min ago
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Group Product Manager
DealerOn
Remote, United States
- $106,400 to $161,400 USD / year
…for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc.…
Added 1 min ago
GP
Outside Sales Representative
Global Payment Holding Company
Remote, United States
- $50,000 USD / year
…owners and create a real, measurable impact on their day-to-day…
Added 1 min ago
MO
Retail Administrative Supervisor Full Time
Marmaxx Operating Corp
Meadville, PA
- $14.25 to $14.75 USD / hour
- Full-time
Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
Added 1 min ago
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Logistics Compliance Manager
NBC Operating LP
Los Angeles, CA
- $95,800 to $122,100 USD / year
At TJX, we’re looking for a dynamic and strategic Logistics Compliance Manager to join our growing team. This role is pivotal in ensuring our global supply chain operates with integrity,…
Added 1 min ago
TT
Retail Administrative Coordinator
The TJX Companies Inc
Granby, CT
- $17.94 to $18.44 USD / hour
Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
Added 1 min ago
SI
ERP Support Specialist
Snack Innovations
Piscataway, NJ
- $75,000 to $90,000 USD / year
This new position initially reports to our Project Manager and works closely with IT, business teams and Odoo’s implementation team. The position works onsite in Piscataway, NJ.
Added 1 min ago
CD
Business Manager (Assistant Property Manager)
CONAM Default
Calexico, CA
- $17 to $18 USD / hour
We are seeking a Business Manager (Assistant Community Manager) to support the day-to-day operations of our affordable apartment community at El Quintero Apartments in Calexico, CA. This…
Added 2 mins ago
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Full-Cycle Recruiter
Spherion
College Station, TX
- $57,000 to $70,000 USD / year
…support (Medical Assistants), and administrative/front-office operations. Provide end-to-end, high-touch recruitment for provider, director, and executive roles, including passive sourcing,…
Added 2 mins ago
II
Jr. Analyst, Customer Order Execution
Ingredion Incorporated (Corporate)
Tulsa, OK
- $54,200 to $72,266.67 USD / year
Enable Order to Invoice Operations Strategy: Collaborate with the Supervisor, Customer Order Execution and Associate Manager, Customer Contract Order Enablement and Portals Billing to…
Added 2 mins ago
UM
Payroll Services Coordinator
UAB Medicine
Birmingham, AL
- $52,555 to $85,400 USD / year
…employees and departments regarding the payroll related processing, operations, and systems to ensure timely, accurate computation and processing of payroll information. To assist…
Added 2 mins ago
AE
Operations Manager
Addman Engineering LLC
Irvine, CA
- $140,000 to $160,000 USD / year
The Operations Manager is the senior on-site operational leader for ADDMAN’s Irvine, California polymer additive manufacturing facility. This leader is accountable for the execution and…
Added 2 mins ago
Principal Manager, Procurement Enablement & Contingent Workforce
Twilio
Remote, United States
Join the team as Twilio’s next Principal Manager, Procurement Enablement & Contingent Workforce
Added 2 mins ago
WF
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market
Nashville, TN
- $25.1 to $42.5 USD / hour
…Team’s performance in these areas. You are accountable for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for…
Added 2 mins ago
WF
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market
Jackson, MS
- $20.05 to $35 USD / hour
…Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for…
Added 3 mins ago
Field Account Representative
Grainger Businesses
POMPANO BEACH, FL
The Field Account Representative (FAR) is a business to business outside sales role, reporting to a Field Sales Manager. This position manages an average of 85 existing medium sized…
Added 3 mins ago
Sr Product Manager
Grainger Businesses
CHICAGO, IL
…destination for "the ones that get it done". The Senior Product Manager contributes to the data product strategy, vision, and roadmap of future products, with high degree of ownership over…
Added 3 mins ago
TC
Food Service Team Leader
Target Corporation
Chicago, IL
- $24.75 to $42.05 USD / hour
…accurately priced and signed on the sales floor. They are experts in operations, process and efficiency. This team leads food and food services including replenishment, inventory accuracy,…
Added 3 mins ago
Lead Process Manager - Supply Chain Operations (Sortation Centers)
Target Enterprise Inc
Remote, United States
As a Lead Process Manager – Sort Centers in Supply Chain Operations, you will act as a performance and process improvement leader responsible for identifying material operational losses,…
Added 3 mins ago
Senior Administrative Program Coordinator - Assistant Manager - Texas Institute for Child and Family Wellbeing
The University of Texas at Austin
United States
The Senior Administrative Program Coordinator (Assistant Manager) will support the development, implementation, and daily operations of the Texas Foster Youth Network (TXFYN) Call Center…

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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