Jobs in the United States

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Added 2 mins ago
OC
Associate Engineer (Electrical)
Orange County Sanitation District
Fountain Valley, CA
- $134,950.4 to $164,028.8 USD / year
Under general supervision, an Associate Engineer performs a variety of engineering duties in the planning, design, construction, operations, and compliance of wastewater facilities,…
Added 8 mins ago
Full-stack Engineer 5
Capital One
NY
Experience influencing technology strategy at the portfolio or business unit level
Added 8 mins ago
Data Engineer 4 (Manager IC) - Modeling & Architecture
Capital One
Richmond, VA · McLean, VA · Cambridge, MA
Cambridge, MA: $197,300 - $225,100 for Data Engineer 4
Added 10 mins ago
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Imaging Service Engineer I - Minnesota
Fujifilm
Montpelier, VT
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
Added 11 mins ago
K
Electronic Systems Engineer
Knorr-Bremse
Westminster, MD
- $89,900 to $134,900 USD / year
The Electronic Systems Engineer is responsible for the design and development of pneumatic and hydraulic brake systems controls, for passenger rail transit vehicles.
Added 12 mins ago
Specialist, Manufacturing Engineering - TS/SCI
L3Harris Technologies
Palm Bay, FL
…sub-assemblies, cable/harness assemblies, chassis assemblies, and higher-level system integrations. This individual will work closely with Operations, Quality, Test, Reliability, Design…
Added 14 mins ago
Manufacturing Automation Engineer, Solar (Starlink)
SpaceX
Redmond, WA
Applied Statistical Process Control and other data tools (descriptive, inferential, regression, correlation) to improve manufacturing processes.
Added 16 mins ago
Application Engineer IV (E4)
Applied Materials
Santa Clara, CA · Santa Clara
Minimum 3+ years of proven industry experience in wafer inspection, or advanced packaging process, with demonstrated hands-on experience supporting manufacturing and customer applications.
Added 16 mins ago
MA
Lead Software Engineer – Java, MS SQL
Manufacturers and Traders Trust Co
Buffalo, NY
- $116,400 to $194,000 USD / year
Responsible at the expert level for writing code and the overall team's technical requirements gathering. Completes work following banking technology standards and contributes to the…
Added 16 mins ago
Virtual Complex Chillers Commissioning Projects Support Engineer
Johnson Controls Inc.
United States
…projects for data centers or complex chiller plants. Performs high level analysis and engineering review on more complex technical commissioning projects. Provides on-site technical support…
Added 18 mins ago
Quality Engineer- Plastics
PLASCORE INC
ZEELAND, MI
The Quality Engineer plans and directs activities concerned with development, application and maintenance of quality standards for manufacturing processes, materials and products.
Added 19 mins ago
JH
Flight Test Instrumentation and Range Systems Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
We are seeking a Flight Test Instrumentation and Range Systems Engineer to help us plan and execute upcoming tests of strategic missiles, reentry systems, hypersonic weapons, and other test…
Added 20 mins ago
Lead ASIC Modem Design Engineer, Satellite Communication
Amazon Kuiper Manufacturing Enterprises LLC
Sunnyvale, CA · San Diego, CA
Lead ASIC Modem Design Engineer, Satellite Communication role within a high performance ASIC Modem design team. This team is using industry leading methodologies to develop proprietary…
Added 21 mins ago
ZT
Manufacturing Engineer, Advanced
Zebra Technologies
Knoxville, TN
- $108,960 to $163,440 USD / year
Design, develop, analyze, and implement manufacturing process in collaboration with Tier 1 suppliers. Lead Tier 1 suppliers teams to identify the root causes and resolution of manufacturing…
Added 21 mins ago
F
Imaging Service Engineer I - Minnesota
Fujifilm
Nashville, TN
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
Added 24 mins ago
Distinguished Hardware Engineer
Cisco
San Jose, CA
Experience with technical leadership at the Fellow, Distinguished Engineer, or Chief Architect level, with multi-generation tapeout successes on cutting-edge process nodes (sub-5nm, 3nm,…
Added 25 mins ago
Chemical or Materials Engineer/Scientist
Exponent Inc.
Seattle, WA
We are currently seeking a Chemical Engineer or Materials Engineer/Scientist for our Polymers and Chemistry Practice in Seattle. In this role you will work as part of an interdisciplinary…
Added 26 mins ago
Program Quality Lead
United States
Experience in Earned Value Management and Cost Account Management including EVMS Level II certification a plus
Added 28 mins ago
Senior Data Engineer
Ochsner Clinic Foundation
New Orleans Region, LA
The Senior Data Engineer is responsible for designing, developing, implementing, and optimizing enterprise‑grade solutions and architectures, while ensuring scalability, performance,…
Added 29 mins ago
KC
Computational Physics Algorithm Engineer
KLA Corporation
Milpitas, CA
- $136,300 to $231,700 USD / year
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon…
Added 29 mins ago
Software Engineering Intern
KLA Corporation
Austin, TX
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon…
Added 29 mins ago
KC
Software Engineer
KLA Corporation
Milpitas, CA
- $114,800 to $195,200 USD / year
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon…
Added 29 mins ago
KC
Product Installation Engineer - SPTS - 90% Travel. Oregon Based
KLA Corporation
Hillsboro, OR
- $33.75 to $57.36 USD / hour
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon…
Added 39 mins ago
A
Embedded Software Engineer
Actalent
Horsham, PA
- $120,000 to $165,000 USD / year
Design and develop embedded software features based on high-level customer and product line requirements.
Added 40 mins ago
CM
Design Manager
Cumming Management Group, Inc.
Fort Worth, TX
- $93,000 to $124,000.02 USD / year
Manage the design process from programming and concept design through construction documents, construction administration, commissioning, and project closeout.

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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