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Cleaning Operations Manager
ServiceMaster of Salt Lake City
West Valley City, UT
- $70,000 to $95,000 USD / year
Handle client communication, service issues, and on-site quality checks
Added 1 min ago
VH
Assistant Nurse Manager- Sterile Processing
Veterans Health Administration
Oklahoma City, OK
- $75,766 to $140,903 USD / year
The Non-Supervisory Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) in overseeing operations of a nursing unit/patient care area. This role combines clinical competence with…
Added 4 mins ago
VH
Registered Nurse - Acute Care
Veterans Health Administration
Northport, NY
- $98,819 to $168,074 USD / year
Added 5 mins ago
Country Manager, North America
sa.global
United States
The Country Manager is accountable for translating sa.global’s global strategy into in-market execution across their geography. The role owns the local P&L in partnership with Vertical and…
Added 7 mins ago
VH
Registered Nurse- Mental Health
Veterans Health Administration
Northport, NY
- $98,819 to $168,074 USD / year
Added 7 mins ago
CN
Catering Account Executive
Commander, Navy Installations Command
Annapolis, MD · Naval Academy, MD
- $26 to $30 USD / hour
The Catering Manager for NABSD is involved in the day-to-day running of the Retail Dining & Hospitality Catering operation. The incumbent will spend time negotiating with the client…
Added 9 mins ago
VH
Registered Nurse-(PACT)-Fort Worth- EDRP Approved
Veterans Health Administration
Fort Worth, TX
- $78,714 to $181,738 USD / year
Provides excellent customer service according to ICARE values.
Added 9 mins ago
VH
Registered Nurse - Intensive Care Unit
Veterans Health Administration
Syracuse, NY
- $81,520 to $136,339 USD / year
Added 9 mins ago
VH
OUTPATIENT CARDIAC CLINIC STAFF REGISTERED NURSE (Intermittent/PRN)
Veterans Health Administration
Bay Pines, FL
- $81,363 to $143,046 USD / year
…planning. Self-directed in goal setting for managing complex client situations. Assumes responsibility for the coordination of care focused on patient education, self-management, and…
Added 15 mins ago
UM
Clinical Counselor (SAP) NF4
U.S. Marine Corps
Quantico, VA
- $85,447 to $102,415 USD / year
…curriculum, and the training of command personnel. Serving as a case manager, he/she is to coordinate and arrange for participation in assigned programs, to include but not limited to,…
Added 15 mins ago
VH
RN - Staff - Emergency Dept./Urgent Care
Veterans Health Administration
Indianapolis, IN
- $72,199 to $126,893 USD / year
…quality improvement process and initiatives as well as customer service…
Added 18 mins ago
VH
RN Staff-Inpt-Med/Surg
Veterans Health Administration
Togus, ME
- $79,904 to $139,497 USD / year
The RN Staff-Inpt-Med/Surg position is located in Nursing, Acute Care Service at the Togus location. This position is full-time at 40 hours per week.
Added 18 mins ago
VH
Registered Nurse - Outpatient Primary Care PACT (Intermittent)
Veterans Health Administration
Portland, ME
- $82,949 to $147,248 USD / year
…the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously…
Added 18 mins ago
VH
Utilization Management Nurse Manger
Veterans Health Administration
New Orleans, LA
- $73,741 to $139,549 USD / year
The Utilization Management Nurse Manager functions as a generalist at the point of care for their assigned Service. He/she provides consultation to other units on individual patients and…
Added 18 mins ago
Senior Operations Manager #0204KC
Keller Executive Search
Anaheim, CA
Keller Executive Search is an executive search agency searching on behalf of a client in e-commerce and retail fulfillment. The Senior Operations Manager will guide fulfillment, customer…
Added 21 mins ago
VH
Physician Assistant - PACT - Primary Care (Chico)
Veterans Health Administration
Chico, CA
- $148,228 to $234,217 USD / year
…fast-paced environment. The incumbent must possess customer service and problem-solving…
Added 29 mins ago
DF
IT PROJECT MANAGER (INFOSEC)
Defense Finance and Accounting Service
Cleveland, OH · Columbus, OH · Indianapolis, IN
- $107,428 to $144,481 USD / year
…organizations and organizations outside DFAS, and multiple client/customer groups internal to DFAS. | Develops annual budgets/cost projections and performs financial analysis (labor,…
Added 34 mins ago
Marine Parts Manager
SourceLine
Connecticut · Connecticut, CT
Our client is an established full-service recreational marina in Niantic, Connecticut, serving boat owners throughout southeastern Connecticut. They are looking for an organized and…
Added 38 mins ago
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Administrative Manager
Proficio Therapy Services
PLEASANTON, CA
- $80,000 to $82,400 USD / year
The Administrative Manager oversees the administrative operations of assigned pediatric therapy clinics, ensuring efficient scheduling, patient access, exceptional customer service, and…
Added 38 mins ago
Mutual Fund Pricing - REMOTE
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OH · AZ
Partner with the manager and teammates to identify recurring issues and implement practical process improvements.
Added 39 mins ago
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Asset Protection Partner, American Dream 1
Sephora
East Rutherford, NJ
- $25 to $29.5 USD / hour
…Working with store leaders and the District Asset Protection Manager, you'll help implement safety and shrink strategies, monitor store activity, and handle incidents with professionalism…
Added 42 mins ago
CG
CUSTOMER SERVICE MANAGER - GALESBURG, MI
Compass Group
GALESBURG, MI
- $56,500 to $62,000 USD / year
The Customer Service Manager (CSM) is responsible for delivering exceptional customer service while managing client accounts and supporting route operations. This role oversees route…
Added 54 mins ago
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Right of Way Senior Project Manager
Bowman Consulting Group, Ltd.
Reston, VA
- $96,000 to $135,000 USD / year
Bowman has an opportunity for a Right of Way Senior Project Manager to join our team remotely in Florida.
Added 54 mins ago
Sales Representative
Performance Food Group
GA
Educate the customer on convenience and foodservice programs, new product promotions, marketing policies, service, delivery specifics, and industry activities.
Added 54 mins ago
HR SPEC (INFORMATION SYSTEMS/MILITARY)
Air National Guard Units
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…Area 1 - All current on-board AKNG T5 Competitive or Excepted Service Employees. Area 2 - All other current onboard AKNG T32 Excepted Service Employees. Area 3 - All current or former…

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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