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Added 1 min ago
Principal / Sr. Principal Software Engineer - Onsite Customer Integration
Northrop Grumman
MD · Melbourne, FL · Melbourne
Northrop Grumman Aeronautics Systems Sector has an opening for a Principal / Sr. Principal Software Engineer - Onsite Customer Integration to join Global Surveillance Division supporting…
Added 1 min ago
FPGA Engineer
Northrop Grumman
Rolling Meadows, IL · Rolling Meadows
As an FPGA Design Engineer, you will join a diverse, high-performing team responsible for the end-to-end development of advanced RF and EO/IR products. You will contribute across the FPGA…
Added 1 min ago
Principal/Sr. Principal FPGA Engineer
Northrop Grumman
Rolling Meadows, IL · Rolling Meadows
As a Principal / Sr. Principal FPGA Design Engineer, you will join a diverse, high-performing team responsible for the end-to-end development of advanced RF and EO/IR products. You will…
Added 1 min ago
Sr. Principal Mechanical Engineer
Northrop Grumman
Sunnyvale, CA · Sunnyvale
Northrop Grumman Mission Systems is looking for you to join our team as a Sr. Principal Mechanical Engineer based in Sunnyvale, CA.
Added 3 mins ago
2027 Associate Systems Engineer - San Diego CA
Northrop Grumman
San Diego, CA · San Diego
Working within a multi-discipline (Hardware, Software, Cyber, Systems) team to ensure the complete, overall design and implementation of cutting-edge network and communication systems
Added 3 mins ago
Software Engineer/Principal Software Engineer - Java
Northrop Grumman
San Diego, CA · San Diego
Northrop Grumman Aeronautics Systems is looking to add a Software Engineer - Java or Principal Software Engineer - Java to join our team on site in Rancho Bernardo, CA
Added 3 mins ago
Principal/Controls Engineer - Level 2 or 3
Northrop Grumman
Corinne, UT · Corinne
Northrop Grumman, Space Systems, is currently seeking a Principal/ Energetics Manufacturing Engineer - Level 2/3 also known as Controls Engineer - 2/3 to support our Tooling and Facilities…
Added 5 mins ago
Manufacturing Systems Engineering Manager 2 (20637 - 20634)
Northrop Grumman
Roy, UT · Roy
The Manufacturing Systems Engineer function develops requirements, performs technical planning, manufacturing system development/integration, verification and validation, and evaluates cost…
Added 6 mins ago
Senior Engineer - Firmware Engineer
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
Contribute to all phases of software development from requirement gathering through architect/design, implementation, UT/Functional testing and maintaining multiple software components.
Added 8 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Carson City, NV
Lead complex platform changes and escalations while sharing implementation, tuning, and support work with the Cloud Security Engineer.
Added 8 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Carson City, NV
Perform technical risk assessments and control testing; maintain implementation records, evidence, exceptions, and remediation status for assessments and audits.
Added 8 mins ago
MT
PCS Engineer
Micron Technology
Manassas, VA · Manassas
- $74,000 to $145,000 USD / year
As a FDC (Fault Detection Control) Engineer at Micron Technology, Inc. in Manassas, VA you will support the manufacturing areas with development and implementation of FDC solutions to…
Added 8 mins ago
Senior Engineer, Process Mechanical Engineer
Micron Technology
Boise, ID · Boise
As a Process Mechanical Engineer, you will provide technical leadership and oversight of third-party process mechanical design for major construction projects. You will manage design…
Added 8 mins ago
RAM Hardware Equipment Engineer
Micron Technology
Boise, ID · Boise
Proven ability to lead projects and manage multiple high-priority initiatives through implementation and deployment
Added 8 mins ago
Product Pathfinding Engineer- HIG-TPG
Micron Technology
Boise, ID · Boise
Micron Technology is searching for its next Product Pathfinding Engineer on the High Bandwidth Memory (HBM) technology team!
Added 10 mins ago
Network Engineer
TIME Systems
Jb Andrews, MD
Perform and verify Security Technical Implementation Guides (STIGs), iOS, and other upgrades in support of the above.
Added 12 mins ago
Data Engineer III (OIT)
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Atlanta, GA
Experience with design and implementation of (or integration with) data governance, lineage, and cataloging solutions
Added 12 mins ago
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Founding Product Engineer
True Talent Solutions Partners
San Francisco, CA
- $165,000 to $210,000 USD / year
- Take features from design and scoping through implementation and delivery.
Added 16 mins ago
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Senior AI Software Engineer - Kiewit Infrastructure Engineers
Kiewit
OR · Lone Tree, CO
- $130,000 to $150,000 USD / year
…workflows. We are looking for an experienced Senior Software Engineer who has strong development skills, a passion for quality and wants to build engineering solutions that make a…
Added 16 mins ago
Senior Systems Engineer
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Remote, United States
We’re hiring a Senior Systems Engineer as WRA builds its new internal IT & Cybersecurity functions. We are actively transitioning from an MSP model to a fully in-house model, and this role…
Added 17 mins ago
Engineering Applications Administrator 2
Garmin International, Inc.
Olathe, KS
The Core Platform Technology team at Garmin is looking for an Engineering Applications Administrator 2 to engineer, deploy and support ADO and GitHub applications at Garmin’s U.S.…
Added 20 mins ago
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Field Service Engineer (Field Based) Frederick, MD
CareFusion 303, Inc.
MD
- $25.5 to $40.8 USD / hour
BD Parata is seeking a Field Support Engineer based in the Frederick, MD regional area. In this highly visible, customer-facing role, you will provide technical service and support for BD…
Added 25 mins ago
Sr. / Staff Software Engineer, Infrastructure (Autonomy)
DiDi Labs
San Jose, CA · Mountain View, CA
We are seeking an experienced Sr. Software Engineer / Staff Software Engineer, Infrastructure to lead the architecture and evolution of the core platform powering our autonomous driving…
Added 28 mins ago
Principal Engineer, Identity & Access Management (IAM) - Microsoft Entra ID
Boston Scientific
Arden Hills
Boston Scientific is seeking a Principal Engineer, Identity & Access Management (IAM), specializing in Microsoft Entra ID and cloud identity to provide enterprise-level technical leadership…
Added 28 mins ago
Quality Sys Engineer III
Boston Scientific
Quincy
The Quality Systems Engineer III provides technical leadership and subject matter expertise in the development, maintenance and continuous improvement of the Quality Management System…

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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