Jobs in the United States

25+ jobs

Save this search

Added 31 mins ago
Quality Assurance Manager (Mgr Quality 3) - 30981
Huntington Ingalls Industries
Pocasset, MA
…designing quality into our UUV and USV products and making quality data actionable across the enterprise. As the leader of the Quality Assurance organization, you will establish, implement,…
Added 31 mins ago
FM
Cybersecurity Architect
Fresenius Medical Care
Waltham, MA
- $137,000 to $229,000 USD / year
Participate in the design and implementation of a comprehensive Zero Trust Architecture framework to ensure the confidentiality, integrity, and availability of our systems and data.
Added 1 hour ago
J
Power Systems Study Engineer III
Jobgether
Remote, United States
- $104,738 to $130,502.05 USD / year
As a Power Systems Study Engineer III, you will play a key role in delivering advanced electrical engineering studies for hyperscale data centers and other mission-critical facilities. You…
Added 1 hour ago
J
ICT Engineer III
Jobgether
Remote, United States
- $104,738 to $130,502.05 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an ICT Engineer III based in the United States.
Added 1 hour ago
J
Principal Resource Adequacy Planning Engineer
Jobgether
Remote, United States
- $175,325 to $199,225 USD / year
…partner is looking for a Principal Resource Adequacy Planning Engineer based in the United…
Added 3 hours ago
Software Engineer III- AI & Engineering/Software as a Service
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Des Moines, IA · Detroit, MI · Fort Worth, TX · Fresno, CA · Grand Rapids, MI · Hartford, CT · Hermitage, TN · Houston, TX · Huntsville, AL · Indianapolis, IN · Jacksonville, FL · Jersey City, NJ · Kansas City, MO · Lansing, MI · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Miami, FL · Milwaukee, WI · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · Seattle, WA · Stamford, CT · Tampa, FL · Tulsa, OK · Wichita, KS
…operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage,…
Added 3 hours ago
Experienced QA Engineer with Hands-on Automation and AI Skills
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage,…
Added 3 hours ago
TF
Sr. IT SAP Systems Engineer
TreeHouse Foods Services, LLC
United States
- $100,800 to $151,200 USD / year
We are seeking a highly experienced Senior SAP Systems Engineer with 10+ years of hands-on SAP Basis experience to provide technical leadership and operational support for a complex…
Added 3 hours ago
Senior Full-Stack Engineer (Backend Leaning)
Fairmarkit
United States
We're hiring a senior engineer to help build the products our customers run their sourcing on -- events, supplier bids, awards, and the integrations that connect Fairmarkit to the ERPs and…
Added 4 hours ago
A
Land Surveyor - Hyperscale Data Center
Actalent
Bismarck, ND
- $40 USD / hour
Land Surveyor - Hyperscale Data Center ConstructionHelp Build the Infrastructure Powering the Future
Added 4 hours ago
J
QA/Test Engineer
Jobot
Gaithersburg, MD
- $150,000 to $175,000 USD / year
Added 5 hours ago
N
Senior DevSecOps Engineer - Velocity Platform
Nelnet
Lincoln, NE
- $120,000 to $158,000 USD / year
We are looking for a Senior DevSecOps Engineer to own the infrastructure, deployment automation, and security posture of Velocity, Nelnet's cloud-native loan servicing platform and the…
Added 6 hours ago
VI
AI Technical Lead
VeilSun, Inc.
Remote, United States
- $115,000 to $140,000 USD / year
…important work. They have learned the client’s business, their data, and their goals, and achieved Radical Alignment on what AI should accomplish and why. Radical Alignment is genuine,…
Added 6 hours ago
QA Engineer, Drug Substance Manufacturing Operations
Fujifilm
Holly Springs, NC
The QA Engineer, DSM Operations is responsible to help drive the Quality oversight for the direction of all Drug Substance Manufacturing (DSM) processes through to operational readiness…
Added 6 hours ago
Tableau Data Engineer
CACI, INC.-FEDERAL
Norco, CA
CACI is seeking a Data Engineer with Tableau experience to support the design, development, and maintenance of sophisticated software applications. The ideal candidate has hands-on…
Added 6 hours ago
Software Engineer in Test
Fidelity Technology Group, LLC
Westlake, TX
As a Software Engineer in Test, you will leverage technical expertise in automation, business domain knowledge, and data analysis to deliver high-quality, reliable software. You will…
Added 6 hours ago
DevOps Engineer
Bay Alarm Company
Concord, CA
Position Summary: We're looking for a DevOps Engineer to own how our software moves from commit to production. You'll build and manage our CI/CD pipelines so our engineering teams can ship…
Added 7 hours ago
IG
Senior Quality Engineer
Insight Global
Cincinnati, OH
- From $67 USD / hour
Experience with Kafka and big data/data-movement testing
Added 7 hours ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
o Power Systems Engineer (BESS & Power Conversion Systems)
Added 7 hours ago
DA
Audio Engineer
David AI
San Francisco, CA
- $120,000 to $160,000 USD / year
…world's leading AI labs. We're a ~50-person Series B team running data collection across ~20 language markets, spanning conversational, expressive/emotional TTS, and transcription…
Added 7 hours ago
Senior Software Engineer, Firmware
NVIDIA USA
CA
NVIDIA Networking Unit is looking for an experienced firmware/software engineer proficient in C and C++ programming to join our team that works on NVIDIA NIC/DPU/Switches. You will be…
Added 7 hours ago
GenAI Lead / GCP AI Engineer Lead
Capgemini
New York, NY, NY
Move and store data with BigQuery, Cloud Storage, Pub/Sub and Dataflow.
Added 8 hours ago
Software QA Engineer 2
PlayStation Global
San Mateo, CA
Sony Interactive Entertainment (PlayStation) is seeking a Software Development Engineer in Test (SDET) to provide hands-on engineering excellence across our SDK ecosystem. This role focuses…
Added 8 hours ago
Staff QA Engineer
DexCom Inc
San Diego, CA
…capability, sampling plans, measurement system analysis, and data-driven decision-making using tools such as JMP and…
Added 8 hours ago
Senior Software Engineer - Operational Improvement
Western Governors University
Salt Lake City, UT
As a Senior Software Engineer, you’ll take ownership of complex technical problems and help shape the systems and engineering practices that support our university and its students. You’ll…

Boostlingo

Manager, Customer Support

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

Apply About employer

Report this job