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Added 1 min ago
VH
Certified Nurse Anesthetist-Recruitment/Relocation Incentive/EDRP Approved
Veterans Health Administration
Dallas, TX
- $209,405 to $292,300 USD / year
…maintenance, and emergence; post anesthesia care; peri-anesthetic and clinical support functions; and emergency response…
Added 1 min ago
VH
Cardiac Catheterization Registered Nurse
Veterans Health Administration
Albuquerque, NM
- $79,104 to $139,035 USD / year
…and ideas with peers. Integrates evidence-based practice with clinical expertise. Participates in activities and strategies to sustain and improve an evidence-based-practice culture. The…
Added 1 min ago
VH
Staff Psychologist - Primary Care Mental Health Integration - PCMHI
Veterans Health Administration
Danville, IL
- $98,799 to $183,063 USD / year
…to Veteran patients and is co-located within primary care. Clinical services are provided as members of multidisciplinary primary care teams and include brief consultation-based services to…
Added 1 min ago
VH
Diagnostic Radiologic Technologist (R)
Veterans Health Administration
Oklahoma City, OK
- $57,178 to $101,966 USD / year
Added 1 min ago
VH
Nurse Practitioner - Mental Health
Veterans Health Administration
Wichita Falls, TX
- $129,946 to $188,379 USD / year
…Veterans Affairs (VA) mission. The PMHNP provides advanced clinical practice, consultation, and…
Added 1 min ago
VH
Social Worker - Home Based Primary Care (HBPC)
Veterans Health Administration
Fort Wayne, IN
- $77,249 to $100,430 USD / year
The clinical social worker coordinates a variety of case management responsibilities including outreach, interdisciplinary activities, psychosocial assessments, treatment planning,…
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Long Beach, CA
- $56,247 to $73,121 USD / year
…physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is…
Added 1 min ago
VH
Senior Social Worker-Veterans Justice Program Specialist
Veterans Health Administration
Cambridge, MD · Baltimore, MD
- $110,910 to $144,186 USD / year
Conducts individual and family clinical interventions attendance in treatment and providing a brief progress summary and results of treatment toxicology outcomes, if any) and with other VA…
Added 1 min ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Augusta, GA
- $48,334 to $62,833 USD / year
Perform additional administrative duties as assigned to support clinic operations.
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Laguna Hills, CA
- $56,247 to $73,121 USD / year
…physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is…
Added 1 min ago
VH
Senior Social Worker-Veterans Justice Program Specialist
Veterans Health Administration
Cambridge, MD · Baltimore, MD
- $110,910 to $144,186 USD / year
Conducts individual and family clinical interventions attendance in treatment and providing a brief progress summary and results of treatment toxicology outcomes, if any) and with other VA…
Added 1 min ago
VH
Physician (Primary Care) - Regional Medical Director
Veterans Health Administration
Billings, MT
- $270,000 to $300,000 USD / year
The Regional Section Chief provides operational, clinical, and administrative leadership for assigned Primary Care providers at assigned Montana Veterans Health Administration Health Care…
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Santa Ana, CA
- $56,247 to $73,121 USD / year
…physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is…
Added 1 min ago
VH
Pharmacy Technician
Veterans Health Administration
Topeka, KS
- $67,870 to $88,233 USD / year
…general triaging of requests for the pharmacists, and refers all clinical issues to a…
Added 1 min ago
VH
Practical Nurse - Domiciliary
Veterans Health Administration
Butler, PA
- $45,095 to $77,836 USD / year
Uses sounds clinical judgment, demonstrates the ability to vary the order and sequence of assignments based on patient' conditions and needs.
Added 1 min ago
VH
Blind Rehabilitation Specialist (Visual Impairment Service Team Coordinator)
Veterans Health Administration
Augusta, GA
- $74,678 to $116,362 USD / year
…model requires varying degrees of intervention based on the clinical and psychosocial needs of each…
Added 1 min ago
VH
Health System Specialist - Temporary Promotion NTE 120 Days
Veterans Health Administration
Hines, IL
- $100,059 to $130,080 USD / year
…(DADPCS), Associate Director of Patient Care Services (ADPCS), and clinical services aligned under the Deputy Associate Director of Patient Care…
Added 1 min ago
VH
Social Worker (Program Coordinator)
Veterans Health Administration
Richmond, VA
- $126,922 to $165,001 USD / year
This position serves as a High Reliability Specialist program manager for High Reliability Organization (HRO) activities at the Central Virginia VA Health Care System, reporting to the…
Added 3 mins ago
VH
Senior Social Worker (Joint Suicide Prevention)
Veterans Health Administration
Aurora, CO
- $106,322 to $138,221 USD / year
The JSPC Program Coordinator will be responsible for data collection, data management, and oversight of all eScreening operations within the Joint Suicide Prevention Collaborative…
Added 3 mins ago
VH
Medical Records Administrator Specialist
Veterans Health Administration
Kansas City, MO
- $41,400 to $98,671 USD / year
This position is located in the Health Information Management (HIM) Section of Business Operations Service (BOS) at the VA Medical Center (VAMC). Medical Records Administration Specialist…
Added 3 mins ago
VH
Physician - Psychiatrist
Veterans Health Administration
Savannah, GA · Charleston, SC · Beaufort, SC · Goose Creek, SC · Myrtle Beach, SC · North Charleston, SC
- $276,000 to $315,000 USD / year
Ensures practice of psychiatric medicine is consistent with TJC, CARF, HIPPA, VA policies and procedures, clinical practice guidelines, national statutes and regulations, medical record…
Added 3 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Cleveland, OH
- $109,342 to $142,148 USD / year
Uses independent seasoned engineering judgment in evaluating and performing scheduling and layout of operations, inspection, and surveillance of materials, methods, and equipment used in…
Added 3 mins ago
VH
Registered Nurse - Educator (Ambulatory Care)
Veterans Health Administration
Greenville, NC
- $79,316 to $147,040 USD / year
…Nursing Professional Development. Will demonstrate excellent clinical practice and skills, problem-solving skills, and decision-making…
Added 3 mins ago
VH
Staff Optometrist
Veterans Health Administration
Hot Springs, SD
- $124,308 to $180,000 USD / year
This is an OPEN CONTINUOUS ANNOUNCEMENT. Qualified applicants will be referred to the hiring manager every week until the announcement is closed, cancelled, or filled.
Added 3 mins ago
VH
Supervisory Diagnostic Radiologic Technologist
Veterans Health Administration
Little Rock, AR
- $93,779 to $121,919 USD / year
…incumbent can operate independently and has demonstrated specific clinical competency in the appropriate specialty and taken and passed the designated examination. In modalities that…

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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