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Added 3 mins ago
IG
Remote Mainframe Developer
Insight Global
Remote, United States
- From $73 USD / hour
The Senior Software Development Engineer – Mainframe (Claims) is a senior individual contributor responsible for developing, enhancing, and supporting enterprise claims adjudication and…
Added 35 mins ago
IG
AWS Cloud Engineer
Insight Global
Remote, United States
- From $80 USD / hour
Insight Global is seeking an experienced AWS Cloud Engineer to support a large-scale migration of approximately 380 virtual machines and 59 applications from an on-premises VMware…
Added 1 hour ago
Customer Solution Engineer - Quote to Cash
Zuora
Remote, United States
Support technical health on assigned accounts and surface expansion opportunities
Added 1 hour ago
Infrastructure Operations Engineer
Jobgether
Remote, United States
As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production…
Added 2 hours ago
Senior Software Engineer, Cloud Applications
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Senior Software Engineer, Cloud Applications based in the United…
Added 2 hours ago
J
Senior Security Engineer, Infrastructure Security
Jobgether
Remote, United States
- $160,000 to $210,000 USD / year
We are seeking an experienced Infrastructure Security Engineer to strengthen and scale the security of a complex, cloud-native technology environment. In this role, you will protect…
Added 2 hours ago
J
Senior ML Engineer
Jobgether
Remote, United States
- $159,000 to $195,000 USD / year
…electricity markets, energy procurement, power hedging, and grid operations. Working at the intersection of machine learning, power systems, and energy economics, you will turn scientific…
Added 2 hours ago
Senior Analytics Engineer
Jobgether
Remote, United States
…promote engineering best practices. Your work will directly support more efficient operations and improved access to high-quality…
Added 3 hours ago
Senior Software Engineer - US
IRIS
Remote, United States
…100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top…
Added 3 hours ago
J
Backend Software Engineer (Node.js) | LabArchives
Jobgether
Remote, United States
- $103,000 to $140,000 USD / year
The Backend Software Engineer will contribute to the development and evolution of innovative scientific software solutions used by researchers and institutions worldwide. You will join a…
Added 3 hours ago
Sr. Security Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Security Engineer based in the United States.
Added 4 hours ago
Network Operations Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Network Operations Manager based in the United States.
Added 4 hours ago
J
Lead Backend Engineer
Jobgether
Remote, United States
- $196,000 to $203,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Lead Backend Engineer based in the United States.
Added 4 hours ago
J
Infrastructure Engineer, Enterprise AI
Jobgether
Remote, United States
- $208,500 to $225,000 USD / year
As an Infrastructure Engineer, Enterprise AI, you will play a key role in building and scaling the infrastructure that enables employees to transform AI-generated ideas, prototypes, and…
Added 5 hours ago
J
Water Wastewater Business Development Leader
Jobgether
Remote, United States
- $200,000 to $250,000 USD / year
…work will contribute to projects that protect public health, support environmental sustainability, and improve the long-term resilience of communities. The role offers the opportunity to…
Added 7 hours ago
Senior DevOps
KēSTA I.T.
Remote, United States
KēSTA I.T. is seeking a remote DevOps Engineer to own production reliability, from safe releases and monitoring to incident response and the private cloud infrastructure behind them.
Added 8 hours ago
Founder in Residence, Building the grid 10x faster (Engineer)
Deep Science Ventures
Remote, United States
…weather-dependent construction windows, skilled labour shortages and field operations risk…
Added 10 hours ago
ServiceNow Engineer Principal
SAIC
Remote, United States
Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.
Added 10 hours ago
AI Chat R&D Trainee - Full-Stack Engineer (Go Backend) - Bilingual Mandarin
CWILL
Remote, United States
CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal…
Added 10 hours ago
AI SEO R&D Trainee - Full-Stack Engineer (Go Backend) - Bilingual Mandarin
CWILL
Remote, United States
CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal…
Added 10 hours ago
Loyalty & Referrals R&D Trainee - Full-Stack Engineer - Bilingual Mandarin
CWILL
Remote, United States
Production bug fixes and data support for enterprise customers take up a full engineer's time today. As an R&D Trainee, you'll own much of this work, learning our systems from the inside,…
Added 10 hours ago
C-
Principal Software Engineer - Full Stack
CVector - Industrial AI
Remote, United States
- $150,000 to $175,000 USD / year
This role is for an engineer who has already shaped a product or platform that others in the industry recognize, and who wants to do it again at the frontier of AI-driven industrial…
Added 11 hours ago
CI
IT HelpDesk Tier 2 - AZ
CubX Inc.
Remote, United States
- $55,000 to $75,000 USD / year
CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will…
Added 11 hours ago
Forward Deployed Engineer - (East coast based)
CrewAI
Remote, United States
Collaborate with Customer Success Engineers and Support Engineers, to ensure customers’ success and smooth operations
Added 11 hours ago
Director, Operations - Steel & Wire Service Line
Quanta Infrastructure Solutions Group, LLC
Remote, United States
…use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct…

Boostlingo

Manager, Customer Support

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven company at the intersection of language access and AI innovation. Our team operates with urgency, operates with heart, and holds the bar high - for each other and for the people we serve.

What It Means To Be a Boostie

At Boostlingo, we operate through the lens of our four Core Values. These Core Values drive everything we do; from how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these Core Values every day:

Positive Vibes: Bring positive energy and a solutions-oriented mindset to every interaction. High performance isn’t just about outputs - it’s about showing up with intentionality, resilience, and the belief that obstacles are problems worth solving.
Drive Change: Stay curious, challenge assumptions, adapt quickly, and take action even when the path isn’t perfectly clear. Be proactive rather than reactive - and lean into AI as a force multiplier.
Be Bold, Stay Humble: Growth lives in the tension between confidence and humility - be willing to stretch beyond what’s comfortable, own your development, and invest in the potential of the people around you. Every voice matters, and no one person is bigger than the team.
Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued. Inclusive teams collaborate better - bring your full self, invest in others, and build the psychological safety that makes shared impact possible.

Why This Role Matters

As a language technology platform, Boostlingo sits at the intersection of our clients and critical language access. Support sees every part of that lifecycle: a call that didn't connect, a scheduler troubleshooting a breakdown in their unique workflow, a pivotal integration breaking down. Resolving those issues quickly and completely builds trust with clients, and ensures language access in those pivotal situations. These interactions don’t happen in a vacuum. Strong process is the underpinning that ensures proper execution in the moment. This role partners with other members of the support leadership team to define and iterate on those processes, while managing their team to execute to them. They work cross-functionally at the intersection of the technical product and customer lifecycle as advocate and builder.

The Opportunity

You'll join Boostlingo's support leadership team, alongside a peer Manager and our Technical Support Operations Lead, who drives help-desk platform and automation work. You'll manage a team of 3 to 7 technical support specialists, part of a distributed organization that works with direct employees and BPO partners to provide 24/7 coverage across a range of responsibilities including technical support, live event support, and intake (you’ll learn what all that means). Intake is our team members answering a quick set of questions before the individuals requesting it are connected to an interpreter.

Day to day the team works inbound tickets in Intercom, chats during live events, calls on Zoom, and intake through our own platform. Their domain ranges from the quick, classic, support questions (I need to reset my password), to complex call investigations across various technology platforms, digging into browser and platform logs. They reproduce defects and escalate them to our engineering team, understanding the customer context to help define urgency, and partner with customer success to build client accounts and assist with integrations during onboarding.

All aspects of support at Boostlingo are client-facing by design. As a manager, you'll represent support on strategic client calls and, when valuable, on site. You'll work closely with onboarding, sales, and account management, and you'll carry the client's voice into Engineering and Product. We work in Fin/Intercom, and we're building AI and automation into our day-to-day with quality at the core. A fast response is only meaningful if it both adds value and is seen as adding value by the client.

What You'll Own (Core Responsibilities)

Lead and grow your team. Hold regular 1:1s. Mentor each person toward their individual career goals and build technical, communication, and leadership skills across the team as the needs of the company shift. Evaluating performance by owning Quarterly Growth Alignments for every team member.
Own Accountability. Own a set of OKRs and manage your team to their OKRs ensuring that they feed into company priorities.
Drive Quality. Run ticket review sessions, review and co-work tickets, and record walkthroughs for teammates who work off-hours. Turn recurring issues into documented procedure, and build the checks that let the team catch problems before a client reports them. Build AI-assisted QA alongside the Technical Support Operations Lead.
Escalation and the client relationship. Serve as a point of escalation for stakeholders inside and outside support. Join client calls and represent support on site when a client needs it.
Go-to-market and product partnership. Work with onboarding, sales, and account management on what clients need. Triage engineering tickets and advocate for client needs and internal tooling with Product.
Coverage and operations. Share ownership, with the support leadership team, of 24/7 support, 7-7 intake, and events coverage. Collaborate with BPO partners and report against support OKRs.
Projects assigned as needed, and developed with you. Our most successful team members reach out and grab opportunities when they see them!

What We Are Looking For

Profile of Our Ideal Candidate

We do not have one specific background that this person needs to come from. Some may have led a support team at a B2B SaaS or communications platform company and will recognize our work right away. Some may have led an IT team in enterprise healthcare, managing a distributed group that kept integrations and clinical workflows running, and will be ready to point that experience at external clients. Some will have led implementation or technical account teams, managed people, and owned what happens when a client's go-live goes sideways. What they share: they've managed people directly, they take escalations on rather than forwarding them, and they'd rather catch a problem than field it. They understand a technical issue well enough to coach a rep through it, and they're curious enough to sketch a rough automation against an API with an AI assistant like Claude.

Process Improvement Skills We're Looking For

You'd rather catch a problem than field it. You watch for the early signals, a spike in one ticket type or a pattern in call failures, and act before a client writes in. When the same issue shows up three times, you take it to Engineering and Product with the tickets and data to back it up, and you write the procedure so the team handles it the same way every time. You can design coverage that holds across 24/7 support, intake, and events without burning out the people providing it. And you use AI and automation to take repetitive work off your team's plate, measuring quality before and after so the gain is real.

What This Role Is Not

Not an engineer. You triage and escalate; you don't ship code fixes.
Not an account manager. You partner on client health and identify commercial opportunity but you don't own renewals or revenue.
Not the help-desk platform owner. Intercom administration and automation sit with the Technical Support Operations Lead.

Minimum Qualifications

3+ years leading a team that resolves customer or end-user technical issues (customer support, technical support, or IT service desk)
2+ year as a direct people manager: hiring, 1:1s, and performance conversations.
Experience running escalations directly with client stakeholders, including senior contacts.

Preferred Qualifications

Managing a distributed or multi-time-zone team, including teams through BPO partners
Enterprise healthcare experience, especially supporting integrations or healthcare-specific workflows
Running quarterly reviews and managing to strategic OKRs
Working knowledge of Twilio, SIP, WebRTC, or similar communications technology
Hands-on experience with APIs, SQL, or light coding, and the curiosity to draft an automation with an AI assistant
Experience with Intercom, and with using AI in support workflows with quality as the bar

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

At Boostlingo, you'll join a team that's bold enough to lead the language technology industry into an AI-first future - with the culture, values, and recognition to back it up. We offer:

A values and mission-based ethos that drives our Finance strategy
Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
Hybrid/Remote working arrangements
Robust benefits offerings, including 401(k) plan with match!
Flexible PTO

We are an equal opportunity employer and value diversity here at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No Agencies Please, C2C candidates will not be utilized at this time.

NO Relocation or Sponsorship are being offered for this position.

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