Why Choose Boon Edam? Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future! Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this. _______________________________________________________________________________ Purpose / General Description The Quality Manager leads product, manufacturing, supplier, incoming-material, field, and installation quality across Boon Edam Americas, with primary responsibility for ensuring factory and product quality requirements are consistently achieved. The role manages the Quality team and drives effective containment, root-cause correction, and prevention of recurring quality issues. The role maintains and improves the Quality Management System as it supports these operational quality responsibilities, establishes meaningful quality measures, and provides leadership with clear visibility into quality performance, risks, and improvement priorities. The Quality Manager partners across functions to strengthen shared ownership of quality while remaining closely connected to day-to-day product and operational quality performance. _______________________________________________________________________________ Our Values Matter At Boon Edam Inc., we strive to live and breathe every day by our core values. They provide a platform that enables us to serve our customers to the best of our ability, treat each other with kindness, work cohesively as a team, improve processes as well as ourselves... deliver the best overall experience in the industry... and having a little fun along the way. _______________________________________________________________________________ Essential Duties and Responsibilities Quality Leadership
- Champion Unrivaled Quality within operations and across key interfaces, reinforcing shared accountability for product, supplier, manufacturing, field, and installation quality.
- Own the internal communication plan for quality efforts and progress, informing everyone across the organization about the current priorities, current Corrective Actions underway, and significant progress or completion on any CA measures, special projects or other efforts.
Operational Quality System and Process Ownership
- Maintain and continually improve the Quality Management System as it supports product, supplier, manufacturing, incoming-material, field, and installation quality.
- Maintain effective quality policies, procedures, standards, records, controls, and escalation requirements for operational quality processes.
- Establish clear ownership, expectations, decision rights, and measures for quality processes within the function, delegating execution while retaining accountability for results.
- Ensure products, services, and business processes meet established requirements for quality, reliability, functionality, and customer expectations.
- Lead the internal quality audit program, including audit planning, reporting, corrective-action follow-up, and development of qualified internal auditors.
Quality Authority
- Exercise authority to contain material quality risks, including initiating product, process, production, or shipment holds and approving release following appropriate evaluation and corrective action.
- Require corrective-action plans from internal teams and suppliers when requirements are not met, and approve or reject supplier deviations and quality exceptions within delegated authority.
- Escalate unresolved or significant quality risks to the Plant Manager and appropriate executive leadership, ensuring schedule or business pressures do not supersede established quality requirements.
Continuous Improvement and Corrective Action
- Lead cross-functional root-cause analysis, containment, corrective action, and preventive improvement for significant product, supplier, process, field, installation, and customer-quality issues.
- Promote the effective use of structured problem-solving methods, including 5 Whys, Fishbone/Ishikawa analysis, Pareto analysis, and corrective and preventive action.
- Partner with Operations and other functional leaders to eliminate recurring issues and strengthen prevention rather than relying primarily on inspection and containment.
Quality Performance and Analytics
- Establish, monitor, communicate, and drive improvement in key measures including Cost of Poor Quality (COPQ), warranty incidence and cost, first-pass yield, scrap and rework, supplier defects, corrective-action effectiveness and aging, field failures, and installation-related quality issues.
- Provide leadership with clear reporting on quality performance, significant risks, corrective actions, and improvement priorities.
- Own the QMS and planned developments through that system. Ensure people are trained, roles and expectations are understood, and that people are using the QMS as designed to achieve our desired results.
Supplier, Product, and Process Quality
- Oversee supplier-quality performance and the supplier qualification, evaluation, auditing, and corrective-action processes.
- Partner with Supply Chain, Engineering, Manufacturing, suppliers, and the Quality team to resolve supplier-related issues and prevent recurrence.
- Ensure appropriate incoming-material, production, and process-quality controls are defined, implemented, monitored, and improved.
- Support quality throughout the product lifecycle, including new-product introduction, engineering or supplier changes, manufacturing, installation, and field performance.
Customer, Field, and Installation Quality
- Partner with customer-facing teams to investigate significant customer, field, warranty, and installation-quality concerns, coordinate corrective action, and translate findings into organizational improvement priorities.
- Communicate directly with customers and / or through the new product sales and service teams for issues that become elevated. Provide plans with timetables, progress, status of corrective action process, and coordinate solutions and preventive actions back into the installation / service teams as appropriate for field implementation.
Cross-Functional Quality Coordination
- Coordinate cross-functional teams to resolve product, supplier, manufacturing, field, installation, and customer-quality issues.
- Keep cross-functional problem solving focused on facts, root causes, sustainable corrective action, and customer impact.
- Support new products and process changes by incorporating appropriate quality controls and risk considerations early in planning and implementation.
Team Leadership and Organizational Capability
- Lead, coach, and develop the Supplier Quality Engineer, Production Quality Engineer, inspection resources, and other members of the Quality team.
- Establish clear priorities, objectives, responsibilities, and measures of success for the Quality function and its team members.
- Delegate day-to-day execution appropriately while maintaining effective oversight, escalation, and accountability for results.
Minimum Requirements
- Bachelor's degree in Quality Management, Engineering, Manufacturing, Operations, or a related technical or business field; equivalent relevant experience may be considered.
- Seven or more years of progressive experience in quality, manufacturing, engineering, operations, or a related field, including responsibility for quality systems and improvement initiatives.
- Experience leading quality activities and employees within a manufacturing or technically oriented organization.
- Strong working knowledge of Quality Management Systems, internal auditing, corrective and preventive action, root-cause analysis, quality controls, and continuous-improvement methodologies.
- Demonstrated ability to lead cross-functional improvement efforts and influence outcomes across departments without relying solely on direct authority.
- Ability and willingness to travel up to 25% to suppliers, customers, field locations, company facilities, and other business locations.
Preferred Qualifications
- Experience with ISO 9001 or a comparable Quality Management System standard.
- ASQ certification, such as Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Engineer (CQE), or Certified Quality Auditor (CQA).
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience in an engineered-to-order, configurable-product, industrial-equipment, or similar manufacturing environment.
- Experience with SAP or a comparable enterprise resource planning system.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran, or disability status.
