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Bonobos

Retail Sales Associate

Walnut Creek, CA, United States

$17 to $25 USD / hour

Apply on bonobos-guideshop.icims.com About employer

Applications open in a new tab.

Job details

Pay: $17 to $25 USD / hour
Apply by: Nov 8, 2027
Experience: Have 1-3 years of sales or relevant experience
Posting language: English
Posted: Nov 8, 2026

Original job description

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Bonobos

Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

Guideshop Name Broadway Plaza Responsibilities and Qualifications

Bonobos is seeking a Guide, otherwise known as Retail Sales Associate, in our Guideshop.

A Guide is our version of a retail sales associate who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Guides bring their knowledge to the forefront and deliver exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don't think traditional retail; what we're building you haven't seen before.

KEY RESPONSIBILITIES

Responsible for delivering exceptional customer experiences and maximizing personal sales results
Cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued
Generate leads for current and future Bonobos business
Consistently achieve personal sales goals
Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays

ESSENTIAL QUALIFICATIONS

Have 1-3 years of sales or relevant experience
Knowledge of men’s fashion, fabrics, styles, and fit

PREFERRED QUALIFICATIONS (SKILLS AND ABILITIES)

Collaborative, work well in a team setting and driven by relationship building
Self-starter that values self-awareness, intellectual honesty, judgement, empathy and positive energy
Possess strong time management and organizational skills
Strong communicator and skilled at written and verbal communication

BENEFITS AND COMPENSATION

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Ful-time and part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range $17.00 - $25.00 per hour Closing

If you would like to know more about the California Consumer Privacy Act click here.

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

Apply on bonobos-guideshop.icims.com About employer

More about this job

Skills

Retail sales
Sales
Customer experience
Sales targets
Relationship building
Time management
Organizational skills
Communication skills

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Work requirements

Jobs in the United States