Service Advisor

Job Title: Service Advisor

Reports To: Service Manager/Director, Service Operations Director

Job Status: Full-time, Exempt

Department: Service

Job Summary:

The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.

Key Responsibilities:

Customer Interaction:

•

• Greet and assist customers and associates professionally and courteously.
• Gather vehicle information, service history, and customer concerns.
• Schedule service appointments.
• Keep customers informed about the status of their vehicles and any recommended services.

Repair Order Generation:

•

• Generate accurate repair orders.
• Document vehicle information, services requested, and necessary parts.
• Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
• Maintain organized repair order records.

Communication and Coordination:

•

• Communicate effectively with the service department, parts department, and other internal teams.
• Coordinate workflow with technicians and service advisors for efficient service delivery.
• Assist with vehicle check-ins and check-outs as needed.

Quality Control:

•

• Perform quality checks on completed work to ensure it meets dealership standards.
• Verify that all work performed aligns with the repair order and customer expectations.
• Address any discrepancies or concerns promptly.

Administrative Support:

•

• Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
• Maintain organized records of service appointments, repair orders, and customer information.