Service Shop Supervisor

Bomberger's Store - Immediate Service Shop Supervisor Needed

Are you passionate about leading a team in a dynamic and fast-paced environment? Do you thrive on delivering exceptional customer service and ensuring top-notch quality in every project?

Join Bomberger's Store, a beloved family-owned home improvement retailer in Lititz, as a Service Shop Supervisor. In this role, you will direct and coordinate the activities of the service and repair of a variety of lawn and garden equipment and actively contributes to the overall success of the division. As part of our team, you will have the opportunity to work in a fast paced and enthusiastic environment, where your skills will be valued and nurtured.

Responsibilities:

• Oversees the daily operation of the Service Shop. Develops or revises standard operational and work procedures and practices and observes workers to ensure compliance with standards.
• Assigns duties to workers ands schedules hours of work, break periods and time off.
• Trains workers in store policies, department procedures and job duties.
• Works with Delivery Coordinator to coordinate the Ready-to-Mow Schedule.
• Prepares estimates of work and contacts customer to discuss and secure approval to proceed.
• Advises mechanics with questions or difficult repairs; answers technical questions.
• Inspects repaired and serviced equipment; corrects any errors or oversights.
• Creates invoices for completed work.
• Completes warranty paperwork; follows up on warranty payments.
• Supports and enforces all company policies.
• Demonstrates a commitment to safety. Trains workers on department hazards; supports company and safety committee initiatives; leads by example.
• Ensures accuracy of parts look up for mechanics.
• Demonstrates regular and predictable attendance.

Supervisory Responsibilities:

Directly supervises 9-13 employees in the Service Shop. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Job Perks:

• Paid time off
• Comprehensive health, dental, and vision insurance
• 401k matching
• Employee discount on a wide range of products

Skills You Will Learn:

• Leadership and team management
• Customer service excellence
• Quality control and project supervision

Requirements:

• Ability to communicate with firmness and confidence instructions and information regarding flooring projects to everyone involved.
• To perform this job successfully, an individual should have knowledge of Eagle Inventory software, Microsoft Excel Spreadsheet software, Microsoft Word Processing, Outlook and Google Docs software.
• Ability to effectively communicate with customers; deliver difficult or unpleasant information; remain calm under pressure and de-escalate situations.
• Ability to multi-task.
• Ability to work effectively under pressure and manage constant change.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• The ability to work 8-10 hour shifts, typically daytime hours.
• Ability to move 25lbs on a frequent basis

Location: Bomberger's Store 555 Furnace Hills Pike, Lititz Work schedule

• 8 hour shift
• Day shift

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount