Customer Service Associate
- Santa Ana, CA, United States
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Job details
- Experience
- 1+ year’s experience handling inbound customer issue resolution using email, phone, and chat
- Posting language
- English
- Posted
Original job description
Company Description Creating a bold impact, in Los Angeles, California. We create campaigns that lead in platform growth- giving your company the tools needed to broadcast your message across all regions.Creating a bold impact, in Los Angeles, California. We create campaigns that lead in platform growth- giving your company the tools needed to broadcast your message across all regions.
Job Description
Bold is looking to hire a Customer Service Associate to join our team. As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our customers happy. You are our number one ambassador. With a focus on the customer, you give support every step of the way, from being a supportive voice on the phone to taking orders and helping to address customer service problems with ease.
Responsibilities
- Focus on meeting the customer’s expectations by utilizing all resolution options.
- Maintain knowledge of current advertising, promotions, and catalogs, and the status of merchandise.
- Connect with customers by asking open-ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.
- Participate in the community to promote the brand and stay informed concerning competitors.
- Demonstrate safe practices and procedures in store by adhering to company standards.
Qualifications
- 1+ year’s experience handling inbound customer issue resolution using email, phone, and chat
- Experience in the fast-paced role of customer service and resilient in an ever-changing setting
- Effective written communication skills, including top-notch grammar , spelling, and ability to write both formally and casually;
- Highly motivated individuals who work well in a team environment
- Organized, can juggle both resolution and succinct communication
Additional Information All your information will be kept confidential according to EEO guidelines.