Practice Coordinator

Responsibilities:

Minimum Qualifications:

• Works with Practice Manager and providers on clinical and administrative issues, including HR-related concerns.
• Assists Practice Manager by serving as a liaison and resource for providers in regard to operational issues.
• Works with Practice Manager to ensure the OSHA/Safety, Work-Site Hazards Worksheet is completed and maintained.
• Resolves denials.
• Responsible for ensuring staff accurately perform protocols and workflows.
• Provides input to the Practice Manager, for performance appraisals (annual and probationary); need for coaching and/or counseling, and/or termination of the employment relationship.
• Assists with staff training as delegated.
• Ensure staff have enough supplies and orders supplies based on need to ensure cost containment.
• Responsible for accuracy of the discharge dashboard/process.
• Releases CCM claims.
• Conducts monthly fire extinguisher checks & documents appropriately.
• Reschedules urgent appointments for provider callouts.
• Responsible for the copay deletions and sign for front-office staff and sign out of balances for front-office staff.
• Schedules TCM/CDA/BP appointments from Care Coordinator Nurses.
• Faxes papers for clinical support staff.
• Works and/or assign AWV report.
• Completes Home Health claims.
• Sends letters to patients when unable to contact.
• Documents conversations with staff and providers.
• For new staff, prepares office space and works with IT for phone, etc.
• Assists providers with coding and insurance questions.
• Completes Home Health certifications.
• Works denials from the Business Office.
• Responsible for making appointment reminder calls.
• Sends age out letters to pediatric patients (Medical Center location only).
• Works with UNC Nurse Connect for pediatricians (Medical Center location only).
• Addresses telephone and web encounters.
• Schedules labs/x-rays for clinical support staff.
• Scans urgent papers into chart.
• Prints discharge letters for providers to sign.
• Looks up DX codes for provider when claims show error and sent action.
• Works with Aledade/Medicaid reports.
• Assists with updating staff and training staff with new eCW changes.
• Serves as a back-up for clerical staff (PCS, PSR, Referrals in emergency situations).
• Assists Practice Manager in conducting monthly meetings with providers and staff to ensure each team member is aware of operations issues, new processes, opportunities, and Boice-Willis notices are communicated.
• Assists Practice Manager in tracking invoices.
• Participates in marketing and business development activities to promote awareness of practice services to the community.
• Participates in quality improvement activities.
• High school diploma or equivalent required. Associate Medical Office Degree preferred or equivalent education, training, experience.
• Minimum of three years’ medical office experience.
• Ability to maintain consistent workflow in a busy environment.
• Ability to direct and delegate assignments to staff
• Knowledge and/or experience of practice management and EMR systems.
• Knowledge and/or experience with ICD-10 and CPT coding.
• Working knowledge of insurance plans and coverage limitations.
• Analytical skills to assess problems and independently determine appropriate response and action.
• Advanced organization and time management skills.
• Ability to communicate well, written and orally.
• Strong customer service and patient engagement skills.