Jobs in the United States

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Added 1 min ago
Fleet Operations Manager, Data Center Infrastructure
Meta
Kuna, ID
…the Data Center Fleet Operations team. The Fleet Operations Manager is accountable for managing and leading a geographically dispersed team, delivering SLA/KPI’s related to production…
Added 1 min ago
Critical Operations Manager
Meta
Kuna, ID
Manage a team of Lead Building Engineers, Critical Facility Engineers, and Facility Project Manager through effective leadership, coaching, and performance management
Added 1 min ago
Senior Clinical Strategist
CVS Health
Remote, United States
Serving as clinical expert on actionable opportunities related to CM, gap closure, workflow discussions, and partnering with case manager supervisor/manager and CMs
Added 1 min ago
Annuities Program Director
Manulife
Remote, United States
Act as the project manager for priority or complex initiatives, balancing portfolio oversight with hands-on delivery.
Added 1 min ago
Non-Technical Project/Program Management II
Applied Materials
Boise, ID
Has working knowledge of program/project coordination practices, tools, and templates within own specialized discipline.
Added 1 min ago
Senior Manager - Cybersecurity Compliance
CVS Health
Boise, ID
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
Added 1 min ago
Technology Demand Admin-Staff or Senior
Intermountain Health
Boise, ID
…This role ensures that the Digital Technology Services (DTS) project portfolio is aligned with the strategic objectives, priorities, and resources of the business. The role is responsible…
Added 1 min ago
Project Manager
Maximus
Boise, ID
Must have or be able to obtain a TS/SCI clearance
Added 1 min ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Boise, ID
- $83,000 to $94,500 USD / year
Program Manager / Implementation Lead (Ketryx )
Added 1 min ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Boise, ID
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 1 min ago
Program/Construction Manager
Jacobs
Boise, ID
Jacobs is seeking an experienced Program/Construction Manager to manage a large environmental remediation progressive design/build project in Butte, Montana, as well as support major…
Added 1 min ago
Project Manager - Medicaid
Highmark Health
Boise, ID
The Project Manager is responsible for driving organization-wide project execution, audit readiness, and strategic compliance initiatives for complex health plan accreditation and…
Added 2 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Boise, ID
- $100,700 to $181,300 USD / year
Have professional experience as a Project Manager, Program Manager, Business Analyst, or Consultant supporting IT projects or programs
Added 2 mins ago
GA
Director, Architecture and Data
GE Aerospace
Boise, ID
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 2 mins ago
RN Trainer Auditor PRN
Intermountain Health
Boise, ID
Work collaboratively with SelectHealth’s HEDIS Manager, Quality Consultants, and Data Analyst
Added 2 mins ago
Sr. Field Marketing Manager, North America
Teradata
Boise, ID
Teradata is looking for a Sr. Field Marketing Manager to drive pipeline creation and acceleration for a defined set of industry verticals within North America. This role sits within the…
Added 2 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Boise, ID
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 2 mins ago
Estimating Manager
CRH
Savannah, GA
APAC is seeking an experienced Estimating Manager to lead estimating activities across our Georgia and South Carolina operations.
Added 2 mins ago
Rework Associate
CRH
Bulls Gap, TN
Work Safely within the rework project avoiding any negative impact on areas where rework is being performed
Added 5 mins ago
Intern ITZ009
ND Paper
Rumford, ME
Participate in weekly team meetings and one-on-one manager / technician meetings.
Added 6 mins ago
Senior Project Manager
MGT
Livermore, CA · Anaheim, CA
Cisco Life Cycle certification required within the first 3 months of employment
Added 6 mins ago
Project Manager
MGT
Livermore, CA · Anaheim, CA · Los Angeles, CA
You must have a valid driver’s license, a clean driving record, access to a reliable vehicle, and valid auto insurance · Certified Associate in Project Management (CAPM) certification is required at hire
Added 9 mins ago
Continuous Improvement Manager
Schnellecke Logistics USA
Vance, AL
…planning and maintenance teams• Manage the department budget and project costs• Lead the planning team in developing layouts, material and information flows, and warehouse strategies based…
Added 11 mins ago
Sr. Project Manager
RAB Aggregator, LLC
Remote, United States
8+ years of project/program management experience, with 4+ years in UCaaS/CCaaS environments at enterprise scale.
Added 12 mins ago
EC
Engineering Manager
Eaton Corporation
Greenwood, SC
- $130,000 to $190,000 USD / year
Eaton’s ES AMER ARS division is currently seeking an onsite Engineering Manager in our Greenwood, SC facility.

Boehringer Ingelheim

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

JOB ID

39284

Job function

Purchasing/Sourcing/Supply Chain

Career level

Experienced professionals

Organization

Boehringer Ingelheim Animal Health USA

Working time

Full-Time

Job flexibility

Hybrid

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law

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Jobs in the United States