Jobs in the United States

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Added 2 mins ago
HR Generalist
ARCH
Whitehall, PA
Assist the HR Manager as needed and perform all other duties as assigned
Added 17 mins ago
10333 - Residency Maintenance Inspector
VDOT
Salem, VA
…while serving as a subject matter expert during construction project closeouts. Provide technical support to assigned engineering program…
Added 18 mins ago
Sr. Technical Program Manager
Amazon.com Services LLC
Wilmington, MA · Austin, TX
- Serve as the program's point of coordination across our IRG customers in manufacturing engineering, controls engineering, operations, and facilities, keeping workstreams aligned to an…
Added 32 mins ago
Executive Advisor Water Economics & Infrastructure Investment Strategy
GHD Inc.
RYE, NY
…municipal utilities, private water companies, and partner firms. Project Delivery & Technical Responsibilities Serve as Project Manager or Technical Lead on water AM and economic advisory…
Added 32 mins ago
H
EHS Representative II
Hendrickson
MEDINA, NY
- $82,420 to $123,640 USD / year
Added 32 mins ago
Program Manager Quality Management
Avangrid Service Co
LANCASTER, NY
Program Manager - Quality Management Location: Lancaster, NY Work Type: Office, 5 days The base salary for this position is dependent upon experience and location ranging from $84,000…
Added 32 mins ago
Medical Technologist Specialist
RochesterRegional Health
NEWARK, NY
…Audits/Tracers Involvement in department Quality Improvement Project and/or Department QA/QM monitors. Participation in Department, Location or System-wide committee or project. Approval to…
Added 32 mins ago
Director, CIB & Research Compliance - ECM & M&A
Scotiabank
New York City, NY
Work with Training Team and business stakeholders to develop training program which includes participation in the annual training needs assessment and delivery of routine and ad-hoc…
Added 33 mins ago
IT Manager
Fusco Personnel, Inc.
ALBANY, NY
IT MANAGER ALBANY, NYWe are recruiting for an experienced, hands-on leader to serve as our IT Manager in Albany, NY, running IT operations, cybersecurity, compliance, and technology…
Added 33 mins ago
SC
Case Manager, Law Enforcement Assisted Diversion (LEAD) Outreach and Engagement
St. Catherines Center for Children
ALBANY, NY
- $22.06 to $25.69 USD / hour
Full Title: Case Manager, Law Enforcement Assisted Diversion (LEAD) Outreach and EngagementLocation: Albany, NY Program: Homeless Services - LEAD (Dept. #591)Type: Non-exempt (hourly)Pay…
Added 33 mins ago
Product Manager, MedD
Navitus Health Services
ALBANY, NY
OverviewNavitus Health Solutions is seeking a Product Manager (PM) to join our team!This position is responsible for providing product management for the Navitus Medicare Part D program.…
Added 33 mins ago
Sr. Program Manager, Client Delivery
Core Logic Solutions LLC
ROCHESTER, NY
…better serve the property industry. Job Description: The Senior Program Manager, Client Delivery will be responsible for all aspects of the implementation of assigned programs and provides…
Added 33 mins ago
Program Manager II, Pickup and Return Points (PARP)
Amazon
New York, NY
The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution in North…
Added 33 mins ago
Executive Director, Education Administration - Graduate School
Weill Cornell Medical College
New York, NY
Oversees the Education Program Manager responsible for administration, coordination, and operational support of the Graduate School's five PhD programs.
Added 33 mins ago
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Research Coordinator
NYU Langone Medical Center
New York, NY
- $66,299.99 to $66,300 USD / year
…studies. Develops preliminary study budgets for review by the Project Manager, Assistant Director, PI, and other designated leadership. Evaluates sponsor-proposed budgets to assess whether…
Added 33 mins ago
NL
Desktop Support Manager
NYU Langone Medical Center
New York, NY
- $121,792.21 to $124,678.91 USD / year
Meets scheduled milestones to ensure project/program objectives are met in a timely manner.
Added 33 mins ago
Oliver Wyman Customer Innovation & Growth Payments Practice Associate/Engagement Manager
Marsh McLennan Inc.
NEW YORK, NY
…recommendations. You will work side by side with clients and your project team members to move projects forward and manage small teams to get the work done. Clients and colleagues look to…
Added 33 mins ago
Senior Quality Specialist
MTA
New York, NY
…oversight and management of the MTA ' s $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region ' s vast transportation…
Added 33 mins ago
EL
Project Manager (EXL89)
ExlService.com, LLC
NEW YORK, NY
- $170,000 to $175,000 USD / year
Added 33 mins ago
Engagement Manager (EXL94)
ExlService.com, LLC
NEW YORK, NY
Added 45 mins ago
G
Traveling Safety Manager (SSHO) - Bridge
GPAC
Springfield, MO
- $90,000 to $130,000 USD / year
…projects throughout the Midwest, is looking for a Traveling Safety Manager (SSHO) - Bridge. This is a traveling role: you'll be based out of the Springfield area and travel to job sites…
Added 49 mins ago
Director of Performance Marketing, Calendar
Skylight
Remote, United States
Oversee a high-velocity creative testing program; support the Digital Performance Manager in balancing tradeoffs (velocity vs. quality)
Added 49 mins ago
S
Retail Operations Manager
Skylight
Remote, United States
- $120,000 to $135,000 USD / year
The Retail Operations Manager will own the day to day execution & scale of our global retail operations for our big box, specialty, and international accounts: Target, Best Buy, BJ’s, and…
Added 49 mins ago
S
National Sales Account Manager - Walmart
Skylight
Remote, United States
- $120,000 to $140,000 USD / year
As the National Sales Account Manager at Skylight, you will play a pivotal role in managing and expanding our footprint at Walmart and Sam’s Club, our top strategic partners. We are looking…
Added 51 mins ago
Accounting Manager
Burkett Restaurant Equipment
Perrysburg, OH
As Accounting Manager, you will play a critical role in overseeing the accounting function, managing the month‑end close process, supporting construction project billing, and leveraging…

Boehringer Ingelheim

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

JOB ID

39284

Job function

Purchasing/Sourcing/Supply Chain

Career level

Experienced professionals

Organization

Boehringer Ingelheim Animal Health USA

Working time

Full-Time

Job flexibility

Hybrid

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law

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