Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
Assistant Manager
AEG Vision
Tucson, AZ
…coaching others, owning a specific business area, supporting team development, or leading through influence without a formal management…
Added 11 mins ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into…
Added 11 mins ago
Clinical Associate
Abbott
Rome, GA
Gaining foundational knowledge of EP through a structured training program with a strong emphasis on hands-on learning and practical application.
Added 11 mins ago
Director, Franchise Commercial Execution
The Coca-Cola Company
Atlanta, GA
Lead the Franchise ESH agenda, aligning capability assessments and development plans with execution priorities set by the Senior Director II.
Added 11 mins ago
Director, Franchise Commercial Execution
The Coca-Cola Company
Atlanta, GA
Lead the Franchise ESH agenda, aligning capability assessments and development plans with execution priorities set by the Senior Director II.
Added 11 mins ago
Data Scientist
Centers for Disease Control and Prevention
Atlanta, GA
…support complex epidemiologic, analytic, and public health program functions. Define and develop statistical and advanced analytic methods and solutions for high-profile data science…
Added 12 mins ago
Lead Business Architect
Pegasystems
Atlanta, GA
Continuous learning and development opportunities
Added 12 mins ago
Business Analyst III or Senior
Southern Company
Atlanta, GA
Understanding of general management business practices and techniques, with a focus on continual learning and application.
Added 12 mins ago
Account Manager - Atlanta, GA
The Raymond Corporation
Atlanta, GA
…utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of…
Added 25 mins ago
PC
Senior Grant Writer
Pillars Community Health
La Grange, IL
- $35,625 to $40,625 USD / year
The Senior Grant Writer is an integral member of the Pillars Community Health Grants Management and External Affairs Teams. The Senior Grant Writer takes a lead role in the grant process…
Added 30 mins ago
SO
Mineral Potential Geologist - Research Scientist 2
State of Minnesota
Hibbing, MN
- $32.97 to $48.6 USD / hour
…by providing benefits, support resources, and training and development…
Added 30 mins ago
AC
Bilingual HR Manager
Aston Carter
Hopkins, MN
- $48.08 to $57.7 USD / hour
Coach supervisors and managers on performance management, employee development, and leadership effectiveness.
Added 31 mins ago
Senior Director of Development for Special Projects - MSUAASF Range E
Minnesota State
Marshall, MN
…meaningful and mutually beneficial ways. The Senior Director of Development for Special Projects leads major and principal gift fundraising for assigned university and project areas. This…
Added 31 mins ago
SO
Early Childhood Special Projects Manager / State Prog Admin Manager Sr
State of Minnesota
St. Paul, MN
- $44.8 to $64.46 USD / hour
…state system, including coordination of the of the Preschool Development Grant, the administration’s ecosystem and theory of change work, as well as other interagency grants as appropriate,…
Added 31 mins ago
07 Manager - MP - Marketing
Nilfisk, Inc.
Plymouth, MN
…technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the…
Added 31 mins ago
BM
Quality Analyst Intern (Software)
Bracco Medical Technologies
Eden Prairie, MN
- $11.41 USD / hour
Complete assigned projects related to program development related to validation activities
Added 31 mins ago
Data Science Specialist
Stride, Inc.
Saint Paul, MN
…applying data analytics to audit, testing, monitoring, and risk management activities. This role combines audit and internal control knowledge with technical data skills to improve the…
Added 31 mins ago
Trainee (Claims, LC, PA & UW)
Emergent Holdings, Inc.
Minneapolis, MN
This is an entry level position that is part of a formal training program. This job is foundational and expected to be a starting point within a specific discipline (Claims, Loss Control,…
Added 31 mins ago
CC
Technical Solutions Architect - ServiceNow
Clear Channel Outdoor
Minneapolis, MN
- $11.41 USD / hour
…Platform, including ITSM, ITOM (Discovery, Service Mapping, Event Management), ITAM, and CMDB/CSDM, plus scoped application…
Added 31 mins ago
Practice Manager 2 - Pediatrics Clinic
Minnesota Visiting Nurse Agency
Minneapolis, MN
Must possess excellent communication, organizational, and leadership Program development skills
Added 31 mins ago
New Product Development Program Manager
Trane Technologies
Minneapolis, MN
Thermo King has an exciting new opportunity to join our organization as a New Product Development Program Manager . This role will lead cross–functional product development teams to deliver…
Added 31 mins ago
MC
Human Services Professional
Meeker County
Litchfield, MN
- $66,456 to $89,315.2 USD / year
The first level of the Human Services Program Delivery Services is responsible for performing professional and/or program management duties for significant community programs, support areas…
Added 31 mins ago
SW
Finishing General Helper (P)
Smurfit Westrock
Saint Cloud, MN
- $23.44 USD / hour
Comprehensive training with numerous learning and development opportunities
Added 43 mins ago
UO
Research Associates - National Security Initiatives
University of Colorado Denver
Boulder, CO
- $70,000 to $210,000 USD / year
…and NSI researchers. Candidates will be focused on strategic development of a nationally recognized research program, with an emphasis on applied research in the National Security space.…
Added 43 mins ago
SC
Architect, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $128,800 to $161,000 USD / year
You will serve as the technical authority to lead Identity Management and Workplace Security engagements, which would include upgrades, installations, configurations, migrations, security…

Boehringer Ingelheim

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

JOB ID

39284

Job function

Purchasing/Sourcing/Supply Chain

Career level

Experienced professionals

Organization

Boehringer Ingelheim Animal Health USA

Working time

Full-Time

Job flexibility

Hybrid

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law

Apply About employer

Report this job