Spa Front Desk Agent - Spa

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The spa front desk receptionist is responsible for the reception and retail area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the computer system, and charging for services performed. Responsible for supporting the guest experience from check-in to departure, adhering to all Hard Rock and Forbes guest service standards.

ESSENTIAL JOB FUNCTIONS:

• Be on time for your shift.
• Properly open and close the spa each day according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves Rock Spa facilities.
• Provide detailed descriptions of spa/salon treatments, packages, services, retail products, facility features, and hours of

operation.

• Utilize spa computers with skill and proficiency.
• Maintain a front desk bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote the salon, spa, treatments, services, sessions, and retail, as well as programs, promotions

and/or discounts available.

• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete

guest satisfaction.

• Maintain a clean, safe, fully stocked, and well-organized work area.
• Develop the ability to work without constant direct supervision and remain at the assigned post for extended

periods of time.

• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of salon and spa operations as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the facility that require assistance
• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.
• Must be a team player.

BENEFITS INCLUDE:

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs, including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate: $18.00