SC Operations Manager

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Description

JOB OVERVIEW

Responsible for supporting the Director of the Sports Club in the overall management, development and execution of club operations, sports programs and events. This role ensures high quality member and resort guest experience, involving oversight of day-to-day operations and contributing to the strategic improvement of the club. Ensures operations personnel and facilities at The Sports Club operate according to Forbes Travel Guide and Preferred Hotel standards by providing exemplary customer experience to members, their guests and resort guests.

WORK ENVIRONMENT

The Boar's Head Sports Club - both indoors and outdoors at the front desk, pool decks, tennis courts and grounds.

Requirements

ESSENTIAL JOB FUNCTIONS

· Run point on several large events throughout the year, including professional tennis and squash tournaments, as well as Turkey Trot 5K. · Analyze and evaluate performance metrics to provide reports to the Director on club utilization for program success and to foster club initiatives. · Primary liaison between Food and Beverage team for troubleshooting and operations · Assist with creating and and distributing member communications as related to operational updates – maintenance, closures, etc. · Support Associate Operations Manager with oversight day-to-day operations of the Sports Club. · Support member social events by assisting with operational needs. · Foster relationships with members and partners to promote club initiatives and growth. · Forecast and manage departmental expenses for operations. · Represent Boar’s Head Resort in the community to provide awareness and develop a source for prospective new members. · Involved with developing and implementing new revenue ideas across the Sports Club. · Attend all Sports Club staff meetings and appropriate resort meetings. · Work closely with entire staff to ensure that members and guests receive the best possible experience. · Address member inquiries, concerns and feedback in a professional and timely manner. · Maintain CPR Certification and implement emergency procedures when needed. · Maintain knowledge of all Sports Club programs, member and resort special events. · Serve as Manager on Duty as scheduled. · Adhere to and ensure adherence by all team members to Forbes Four Star standards and Boar’s Head policies (as defined in the team member handbook). · Contribute to overall resort team effort by completing additional duties as assigned.