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Added 10 mins ago
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Auto Care Center Service Manager
Walmart
CALABASH, NC
- $19 to $32 USD / hour
…with the care of their vehicles as they shop for merchandise and services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate…
Added 10 mins ago
Engineering Manager - PPA Engineering Development Program
Siemens
Wendell, NC
We are looking for an Engineering Manager, Power Protection & Automation Engineering Development Program . This position will be based at our corporate headquarters in Wendell, North…
Added 10 mins ago
Engineering Manager, Production Technician Development Program & Early Career
Siemens
Wendell, NC
…Protection & Automation, including the Production Technician Development Program (PTDP), internships, co-ops, apprenticeships, and support for engineering development pathways. You will…
Added 10 mins ago
Engineering Manager - PPA Field Technician Development Program
Siemens
Wendell, NC
We are looking for an Engineering Manager, PPA Field Technician Development Program. This hybrid position will be based at our corporate headquarters in Wendell, North Carolina.
Added 10 mins ago
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(USA) Licensed/Registered Vision Center Manager - Single
Walmart
WILMINGTON, NC
- $41 to $54 USD / hour
Leads department sales growth through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution. Forecasts sales trends and aligns product assortments with…
Added 10 mins ago
Medical Office Coordinator
HCA Healthcare
Asheville, NC
Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for…
Added 10 mins ago
Medical Science Liaison, Rheumatology - Mid-Atlantic & Foothills
J&J Family of Companies
Charlotte, NC
Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to…
Added 24 mins ago
M
Beauty Counter Manager - Clinique, Westfield Valley Fair - Full Time
Macy's
Santa Clara, CA
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 24 mins ago
Seasonal Starbucks Barista, Northridge Fashion Center
Macy's
Northridge, CA
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 24 mins ago
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Retail Fragrances Sales Support Associate - Dior Mens, West Dade Miami International - Full Time
Macy's
Doral, FL
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 24 mins ago
M
Beauty Counter Manager - Clinique, Fayette Mall - Full Time
Macy's
Lexington, KY
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 25 mins ago
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Senior Portfolio Development Manager
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
As a Portfolio Development Manager specializing in AI Infrastructure, AI Local and GPU optimization, you will work with cutting-edge startups securing AI models, platforms, and…
Added 27 mins ago
M
Senior Critical Environment Program Manager
Microsoft
GA · Atlanta, GA · Atlanta
- $127,600 to $253,300 USD / year
…powers our cloud services. As a Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online…
Added 28 mins ago
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Senior Technical Program Manager
Microsoft
United States
- $119,800 to $261,000 USD / year
We are seeking a Senior Technical Program Manager for Infrastructure and Platform team to drive the programs, operating rhythm, and cross-organization execution that turn the Technical…
Added 28 mins ago
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Critical Environment Technician Manager
Microsoft
NC · Charlotte, NC · Charlotte
- $75,400 to $185,300 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core…
Added 28 mins ago
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Senior Lead, Skills Assessment & Validation
Microsoft
United States
- $116,900 to $222,600 USD / year
Integrate validation into existing learning programs and manager workflows, providing practical guidance for evidence collection, review, and development conversations.
Added 28 mins ago
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Senior Director, Engineering Leader
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
The successful candidate will be an experienced people manager and leader of leaders who combines executive-level organizational leadership with credible technical depth. You will remain…
Added 28 mins ago
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Research Intern - AI & Human Systems
Microsoft
NY · MA · Cambridge, MA · New York · Cambridge
- $6,810 to $14,610 USD / month
Applicants should demonstrate an interest in studying AI and human systems, a desire to work in a highly interdisciplinary environment, and experience using AI to thoughtfully enhance their…
Added 28 mins ago
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Principal Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Drives project planning, anticipates future goals, and ensures compliance with security requirements. Guides experimentation, deployment, live site maintenance, and incident response,…
Added 31 mins ago
M
Backstage Captain, Southshore - Full Time
Macy's
Bay Shore, NY
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 31 mins ago
M
Selling and Support Captain, Las Vegas Fashion Show - Full Time
Macy's
Las Vegas, NV
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 31 mins ago
M
Backstage Captain, Chesterfield Town Center - Full Time
Macy's
North Chesterfield, VA
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 31 mins ago
M
Beauty Counter Manager - Trend Beauty, Henderson Galleria at Sunset - Full Time
Macy's
Henderson, NV
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 32 mins ago
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Assistant Supervisor - At Your Service, Herald Square - Full Time
Macy's
New York, NY · NY
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 32 mins ago
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Retail Fragrances Sales Support Associate - DKNY, Garden State Plaza - Part Time
Macy's
Paramus, NJ
- Part-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…

BNF Benefitfocus

Benefitfocus Client Relationship Manager

Charleston, SC, United States
NY, United States
Atlanta, GA, United States
Minneapolis, MN, United States
Boston, MA, United States

$90,000 - $110,000 Be Well.

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Job details

Pay: $90,000 - $110,000 Be Well.
Experience: 10+ years’ experience in Customer Success, Account Management or related roles.
Posting language: English
Posted: Nov 6, 2026

Original job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

About Benefitfocus:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs.

Get to Know the Opportunity:

The Client Relationship Manager (CRM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. The CRM provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. This role requires a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing and strategic planning. The Client Relationship Manager is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Benefitfocus solution.

The Large-Market CRM is responsible for maintaining larger, more complex customer accounts, including triaging and promoting the resolution of occasional technical issues.

Please Note: Work location for this role is flexible! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The Contributions You’ll Make:

Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle; Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.
Stay abreast of industry and technology trends; Educate and advocate for customers on the basis of these trends.
Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
Demonstrates extensive knowledge of the platform and file processes.
Demonstrates fundamental communication skills to facilitate client calls and resolve escalated interactions.
Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across departments, anticipating and addressing needs, and ensuring the highest possible quality of work generated by the team.
Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.
Serve as a leader and mentor on the Channel Partners team championing Benefitfocus core values and acting as a positive influence on peers.
Manages program-level and team-wide projects, including the development and documentation of new processes/process improvements for the CSM team.
Host internal training sessions as needed and regularly share best practices to facilitate growth across the team.
Other duties as assigned.

Minimum Knowledge & Experience:

10+ years’ experience in Customer Success, Account Management or related roles.
Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.

Preferred Knowledge & Experience:

B.S. or B.A. required.
MBA
PMP Certification and/or GBA/CEBS
Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO.

Success Measures: The success of a Client Relationship Manager is ultimately measured by their ability to drive the desired outcomes of our customers while maximizing the value of their Benefitfocus solution.

Customer Satisfaction: Ensure maximum customer participation in relationship and transactional surveys; follow established closed loop follow up processes to ensure resolution to any issue causing dissatisfaction.
Customer Retention Rates: Meet or exceed targeted customer retention metrics.
Regular and Proactive Communication: Participate in and drive quarterly business reviews to analyze support for each customer, agree on action plans for any outstanding issues to drive resolution, and provide insight on upcoming release features that will add value for the customer.
Open Enrollment Success: Drive the project planning for Open Enrollment and ensure that all milestones and key deliverables are accounted for and managed for a smooth OE experience for members and Employer partners.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$90,000 - $110,000 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture:

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

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More about this job

Skills

Customer service
Business processes
Strategic planning
Customer relations
Decision making
Communication skills
Documentation
CSM
PMP
Critical thinking
Problem solving

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