Business Relationship Manager

Description Build Relationships. Strengthen Partnerships and Drive Long-Term Loyalty.

BMS is seeking a relationship-driven professional to support relationships with current customers across Virginia. This role is focused on strengthening relationships with existing customers, creating additional opportunities through consistent engagement, and providing support as needed to help strategically resolve any account issues that may arise. (They do not take the place of the Account Manager-but are an additional avenue of support.) This role demands excellent interpersonal and communication skills, along with a relationship mindset. Success in this role comes from trust, credibility, and maintaining a strong presence in the markets we serve.

What You’ll Do Relationship Development (Primary Focus)

• Visit our existing Virginia customer base to help maintain and solidify relationships.
• Engage consistently through outreach, follow-up, and in-person interaction.
• Develop a strong understanding of customer needs and challenges and work with our internal team on solutions for those needs and challenges.
• Ensure that BMS continues to be positioned as a trusted, long-term partner through engagement.

Engagement & Travel

• Present a professional and friendly demeanor that properly reflects BMS as you visit existing accounts and travel throughout Virginia.
• Visit customer locations and maintain a consistent presence in key markets – scheduling calls and visits using the CRM for tracking of all touchpoints.
• Represent BMS in meetings, site visits, and day-to-day interactions

Conference & Event Engagement

• Participate in industry conferences and association events as needed throughout the year.
• Continue to reinforce established relationships with decisionmakers in Virginia, and our established accounts.
• Leverage events to strengthen existing relationships, encouraging additional revenue as determined through site visits and conferences.
• Coordinate with internal teams to maximize BMS’s presence and follow-up, using the CRM to document all interactions with customers.

CRM Management

• Track interactions with current customers as well as any updates on new opportunities within accounts, to include visits and communication of all types.
• Support movement of new opportunities from early engagement through qualification.

Collaboration & Internal Alignment

• Work closely with internal teams to align opportunities for improvement within each account.
• Share insights from customer visits and conferences to inform strategy and positioning for potential future business opportunities and for continued customer success.
• Support transition of opportunities into proposal and execution phases as needed.
• Support our customer success initiatives through assistance with execution of projects.

What You Bring

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.
• Ability to build trust and develop relationships.
• Ability to practice effective listening skills and utilize them to compile/prepare reports based on discoveries from meetings.
• Self-motivated with a consistent and disciplined approach to ensuring the success of the business.
• Technical Proficiency in Microsoft Word, Excel, Outlook and Keyboarding, as well as familiarity with CRM Systems. (Monday.com is a plus.)
• Organized and able to manage multiple ongoing relationships/projects while overseeing all details of these items.
• Flexibility with moving between tasks is needed to ensure completion of items for the team as a whole.
• Providing support to the team on an as needed basis – through whatever means necessary to ensure the goals are met. This may include assembly of gifts for delivery to customers; providing feedback or ideas on items of recognition to be given to customers; making deliveries of gifts as needed, etc.
• Driven to provide exceptional service.

What Success Looks Like

• Consistent presence across our Virginia market with all current customers – ensuring that all customers are visited multiple times on a regularly scheduled basis throughout the year.
• Ability to maintain and grow relationships through ongoing engagement, recognizing where growth is possible and working toward earning that additional business.
• Increased visibility and recognition of BMS in areas not currently served.
• Emphasis on providing value-driven, and enhanced customer satisfaction through face-to-face interactions, and/or virtual interactions as preferred by customers.
• Providing feedback vital to enhancing company growth, based on observations and customer comments.
• Develop a comprehensive understanding of BMS as a business, including who we are, what we do, how we operate, and the industries and verticals we serve.
• Can communicate information about our business effectively with our current customers as well as potential customers that may emerge.
• Identifying revenue building opportunities and executing them as a natural process of relationship building.

This role, which combines relationship-building, strategic thinking, and technical skills will help to cement the future of BMS. With a strong focus on customer satisfaction and relationship building, this role is vital to achieving BMS’ organizational goals.

Requirements