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Added 10 mins ago
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Civil Litigation Associate Attorney
GPAC
Kansas City, KS
- $95,000 to $150,000 USD / year
We are seeking a highly motivated and experienced Civil Litigation Associate Attorney to join one of our client firms. This opportunity is ideal for an attorney with 2–6 years of litigation…
Added 17 mins ago
Jr Associate Attorney
GPAC
San Antonio, TX
A well-established and growing Texas litigation firm is seeking a Jr Associate Attorney for a civil litigation defense role in its San Antonio office. This is an excellent opportunity for…
Added 20 mins ago
Seasonal Associate
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Added 28 mins ago
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Added 43 mins ago
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Alpharetta, GA
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Added 43 mins ago
Financial Advisor
Edward Jones
Marietta, GA
…contribute to the firm's purpose. They deeply understand the client's goals and why they are important to accelerate trust and help them stay on track. Edward Jones helps you positively…
Added 43 mins ago
Financial Advisor
Edward Jones
Atlanta, GA
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Added 46 mins ago
Implementation Associate
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Added 57 mins ago
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Veterinarian
GPAC
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- $80,000 to $125,000 USD / year
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Added 58 mins ago
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Primary Veterinarian - Milwaukee, WI
GPAC
Milwaukee, WI
- $100,000 to $185,000 USD / year
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Added 58 mins ago
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Primary Veterinarian - Racine, WI
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Racine, WI
- $100,000 to $185,000 USD / year
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Added 58 mins ago
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Primary Veterinarian - Green Bay, WI
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Green Bay, WI
- $100,000 to $185,000 USD / year
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Added 58 mins ago
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- $110,000 to $140,000 USD / year
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Added 59 mins ago
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Added 59 mins ago
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Front Desk Receptionist
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- $16 to $22 USD / hour
…process. The attorneys work diligently to ensure that every client receives top-notch representation in all aspects of their immigration case, including matters before the Immigration…
Added 1 hour ago
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Added 1 hour ago
CADD Designer / Drafter - Bridge & Structures
BKF
Remote, United States
…and schedules for preliminary design, PS&E, and construction support. Detail structural steel, reinforced and prestressed concrete, foundations, bearings, joints, barriers, and retaining…
Added 1 hour ago
CADD Designer / Drafter - Bridge & Structures
BKF
Remote, United States
…and schedules for preliminary design, PS&E, and construction support. Detail structural steel, reinforced and prestressed concrete, foundations, bearings, joints, barriers, and retaining…
Added 1 hour ago
CADD Designer / Drafter - Bridge & Structures
BKF
Remote, United States
…and schedules for preliminary design, PS&E, and construction support. Detail structural steel, reinforced and prestressed concrete, foundations, bearings, joints, barriers, and retaining…

Blueprint Technologies

Customer Support Agent - (Spanish Speaking) (Bench Team)

Bellevue, WA, United States

$23 to $25.5 USD / hour

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Job details

Pay: $23 to $25.5 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

About Blueprint

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.

At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.

Bring your perspective. Raise the standard. Build what matters.

About the Role

We’re looking for a Customer Support Agent with fluency in Spanish to join our Bench Team. In this individual-contributor role, you’ll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution.

You’ll work within a fast-paced, structured support environment where clear communication, critical thinking, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting client expectations for service, quality, productivity, and customer satisfaction.

What You'll Do

Deliver high-quality customer service by following established departmental policies, processes, and support standards.
Manage and respond to customer-support tickets within established service-level agreements, client standards, and performance guidelines.
Focus on accurate and efficient first-contact resolution whenever possible.
Follow established troubleshooting procedures and use approved resources, knowledge documentation, and desktop tools to diagnose and resolve customer issues.
Work across multiple tools, systems, knowledge bases, and communication channels while applying available information to individual customer situations.
Assist with creating and updating knowledge-base articles.
Contribute to team development through active collaboration, knowledge sharing, and issue resolution.
Coordinate with internal teams to provide feedback, identify trends, report recurring concerns, and resolve customer issues.
Research and resolve escalated issues within the approved scope of the role.
Serve as a point of escalation for customer inquiries when assigned.
Monitor client-facing communication tools, including Mattermost, and remain current on client updates and directives.
Respond to customer requests escalated by Tier 2 agents and address customer needs, complaints, and account-related concerns.
Use critical thinking and sound judgment to determine appropriate next steps and support positive outcomes for the client and customer.
Support managers with onboarding new and existing agents into the Escalated Accounts workflow when assigned.
Demonstrate Blueprint’s values through daily interactions with customers, clients, and colleagues.
Provide support across additional ticket queues based on business needs.
Support additional customer-experience initiatives and projects as assigned.

What You'll Bring

At least one year of customer-service experience or equivalent relevant experience.
Associate degree or equivalent combination of education and relevant experience.
Written fluency in English and Spanish.
Strong written communication skills and the ability to provide clear, accurate, and professional customer responses.
Experience using computers and working across multiple systems and support tools.
Ability to perform initial troubleshooting of common computer and network issues.
Ability to remain composed and professional when handling stressful or complex customer situations.
Strong customer focus and a genuine interest in helping people resolve problems.
Excellent interpersonal, organizational, and customer-service skills.
Strong attention to detail and time-management skills.
Ability to meet deadlines, client productivity standards, and service expectations.
Strong critical-thinking, research, and problem-solving skills.
Ability to receive, apply, and grow from constructive feedback.
Proficiency with Microsoft Office or related productivity software.
Ability to work independently, use sound judgment, and seek guidance when appropriate.

Preferred Qualifications

Bachelor’s degree.
Knowledge of or interest in online gaming.
Experience working with account-related support tickets.
Ability to troubleshoot account-related ticket issues independently and collaboratively.
Experience working with ticketing systems or customer-support platforms.

Schedule and Work Requirements

This role may require scheduled coverage during weekends and holidays based on business and customer-support needs.

Work schedules may change based on operational requirements.

Time-off availability may be limited during peak business periods to maintain appropriate customer coverage.

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $23.00 to $25.50 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

Location and Work Arrangement

Bellevue, Washington

This is a hybrid role that generally requires two days per week in the Bellevue office, with additional flexibility based on Blueprint’s work-from-home policy and business needs.

Benefits

Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:

Medical, dental, and vision coverage
Flexible Spending Account (FSA)
401(k) retirement plan
Competitive paid time off
Parental leave
Professional growth and development opportunities

Benefits and eligibility may vary based on role, employment status, and location.

Equal Employment Opportunity

Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Applicant Accommodations

If you need a reasonable accommodation to participate in any part of the application or interview process, please contact recruiting@bpcs.com.

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More about this job

Skills

Customer service
Research
Troubleshooting
Communication skills
Critical thinking
Documentation
Team building
Collaboration
Communicate with customers
Support managers
Onboarding
Workflow
Customer experience
Attention to detail
Time management
Meet deadlines
Problem solving
Microsoft Office
Work independently
Troubleshoot

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