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Bluemont Group

Shift Leader

Chattanooga, TN, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Dunkin’ Shift Leader Coach the Team & Run the Floor You know the rush. Now you run it. As a Dunkin’ Shift Leader (Shift Supervisor) with Bluemont Group, a local Dunkin’ franchisee, you’re in charge of the floor for your shift. You set positions, keep the drive-thru moving, and coach the crew so every drink and sandwich goes out right. It’s a great next step if you’ve been crew for a while, or if you’ve led a shift somewhere else and want a real path into management. What you’ll do

Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station
Move people where they’re needed as the rush builds and slows
Coach crew in the moment: show the recipe, give quick feedback, call out great work
Jump in on any station when the drive-thru backs up
Fix guest issues on the spot: remake the drink, correct the order, keep it friendly
Follow cash, labor and food cost procedures for your shift
Run food safety and cleanliness checks, and earn your ServSafe® certification with us
Help train new Crew Members and flag equipment issues to your manager

Hours & schedule

Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location and day.
Opening, mid and closing shifts; early mornings and weekends are our busiest times
Minimum age: 16

Our team members enjoy:

Weekly Pay
Paid Vacation
401(k) Plan with matching contributions
FREE Coffee & Meals while working
Off-shift discounts
Competitive Benefits Package
ServSafe® certification as part of your training
A clear next step: Shift Leader → Assistant Manager → General Manager

You’re a fit if Must-haves

Restaurant, retail or Dunkin’ crew experience
You’re dependable and people follow your lead
You stay calm and friendly when the line is out the door
You can count cash accurately and follow procedures
You can stand, bend and move for a full shift and lift and carry supplies
You’re 16 or older

Nice-to-haves

Prior shift lead, key holder or supervisor experience
Current ServSafe® certification
A second language

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Jobs in the United States