Jobs in the United States

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Added 3 mins ago
Cybersecurity Systems Sustainment Engineer - JCHK
Semper Valens Solutions
Lackland Air Force Base, TX
Hybrid (onsite at Forge location minimum 3–4 days per week)
Added 3 mins ago
Sr. Principal Network Communications
CORP-Corporate Office
United States
Applicants must have an active U.S
Added 3 mins ago
Staff SEIT Lead
CORP-Corporate Office
United States
…Staff SEIT Lead will interface with the Program Manager, Chief Engineer, System Architect, Engineering Program Manager, other engineering team leads, as well as the…
Added 3 mins ago
Staff Engineer Systems
CORP-Corporate Office
United States
Translate customer, mission, operational, and technical needs into clear requirements, system concepts, interface definitions, technical plans, and executable work packages.
Added 3 mins ago
Principal / Sr. Principal DevOps Engineer
CORP-Corporate Office
United States
Northrop Grumman Defense Systems (NGDS), Huntsville, AL is currently seeking a Principal or Sr. Principal DevOps Engineer. The successful candidates will demonstrate a broad skill set…
Added 3 mins ago
Manager Engineering Program Execution 3
CORP-Corporate Office
United States
Develop and execute to project budgets and schedules, including Earned Value Management System (EVMS), critical path management, Estimates-at-Completion (EACs), and workload forecasts
Added 3 mins ago
Modeling & Simulation Systems Engineer
CORP-Corporate Office
United States
…physicists, and experts to implement those algorithms into a system or product. The candidate should have proficiency in software languages such as MATLAB and Python and familiarity with…
Added 3 mins ago
Principal/Sr. Principal Modeling & Simulation Systems Engineer
CORP-Corporate Office
United States
…physicists, and experts to implement those algorithms into a system or product. The candidate should have proficiency in software languages such as MATLAB and Python and familiarity with…
Added 3 mins ago
SkillBridge Internship Program is seeking our exceptional enlisted-military talent to join us as a Systems Engineer - 2
SP - Launch Vehicles
United States
The selected Systems Engineer responsibilities will include the support of the SE&IT program as an individual contributor/task lead on the (SC&R) System Concepts & Requirements and…
Added 3 mins ago
2027 Associate Engineer Signature Management and Survivability / Engineer Signature Management and Survivability
Northrop Grumman
United States
Northrop Grumman is seeking an Associate Engineer Signature Management and Survivability / Engineer Signature Management and Survivability. This position will be located at our Aeronautics…
Added 3 mins ago
Principal Cybersecurity Systems Engineer
CORP-Corporate Office
United States
Must have experience in Cybersecurity · Must have the ability to obtain or maintain a U.S
Added 3 mins ago
Cyber Software Engineer - Level 6
CORP-Corporate Office
United States
Support system security engineering for several programs and provide technical security consultation, guidance in the design, development and deployment of secure infrastructure.
Added 4 mins ago
Principal Technical Support Engineer
Progress
Remote, United States
…people power progress. Join us as a Principal Technical Support Engineer and help us do what we do best: propelling business forward. This is a remote position based in the United…
Added 4 mins ago
Junior Electrical Engineer
Amentum
McLean, VA
Must have the ability to obtain and maintain a Top Secret or higher U.S
Added 8 mins ago
Senior Cybersecurity Engineer
Phoenix Operations Group
Charleston, SC
Must possess an active U.S
Added 13 mins ago
MS
Security Engineering Intern (Summer 2027)
Muon Space
Mountain View, CA
- $40 to $50 USD / hour
The Security team at Muon protects the systems, data, and infrastructure behind everything we build - from engineer laptops to the cloud and on-prem systems that power our spacecraft…
Added 15 mins ago
Mechanical Engineering New Graduate - Designer 2
IMEG Consultants Corp.
United States
Engineer-In-Training (EIT) certification preferred
Added 17 mins ago
Senior Manager, Cloud Engineering
Eleven Inc
SSC Irving, TX · Dallas, TX
…infrastructure automation, DevOps methodologies, and cloud security with proven leadership experience building and managing high-performing technical teams. This leader drives cloud…
Added 20 mins ago
IT Systems & Network Engineer
Northwest Nazarene University Inc
Nampa, ID
The IT Systems/Network Engineer is responsible for the overall availability and performance of the network based systems. The engineer works closely with the IT Security Manager, System and…
Added 21 mins ago
Senior Engineer, Corporate Systems & Finance Technology
Marriott
Remote, United States
The Application Solution Engineer for Oracle Enterprise Performance Management (EPM) is a subject-matter expert responsible for the design, implementation, and optimization of the full EPM…
Added 22 mins ago
Electrical Engineer III / IV – Spacecraft Programs
Quantum Space
CA · Denver, CO · Hawthorne, CA · 801 Thompson Ave. Suite 201 Rockville, MD
…space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched flexibility and propulsion capability. We build fast and iterate…
Added 22 mins ago
Systems Engineer Intern (Summer 2027)
RocketForce Technologies LLC
Mason, OH
Rocketdyne has powered American launch and national security missions for generations. Today we build the propulsion, power, and communications that get this country’s most important…
Added 22 mins ago
Test Engineer Intern (Summer 2027)
RocketForce Technologies LLC
Mason, OH
Rocketdyne has powered American launch and national security missions for generations. Today we build the propulsion, power, and communications that get this country’s most important…
Added 22 mins ago
Systems Engineer Intern (Summer 2027)
RocketForce Technologies LLC
Jupiter, FL
Rocketdyne has powered American launch and national security missions for generations. Today we build the propulsion, power, and communications that get this country’s most important…
Added 23 mins ago
SL
Sr. Linux Engineer
Soliel LLC
Fort Meade, MD
- Up to $165,000 USD / year
Conduct and document system integration, regression, performance, and security testing in lab and production environments

Blue Mantis

EUX Associate L1 Engineer - Remote US Only

Remote, United States

$19 to $21 USD / hour

Apply on bluemantis.pinpointhq.com About employer

Applications open in a new tab.

Job details

Pay: $19 to $21 USD / hour
Experience: 1-3 years of Service Desk Experience
Posting language: English
Posted: Nov 12, 2026

Original job description

The EUX - Associate Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers.

The EUX Associate Engineer is the front line in the Service Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution.

Key Responsibilities

Resolve problems reported to the service desk by phone or web tickets Provide first-level contact and problem resolution for customer issues.
Provide timely communication on ticket status and resolution.
Update and maintain Help Desk Documentation and knowledgebase articles
Review and update Help Desk documentation as assigned.
Review and create KB articles.
Other functions as directed by management
Answer phone calls received by the call center by the SLA. Resolve or escalate issue as needed.
Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed.
Quickly and effectively communicate with customers within the set SLA.
Work with vendor to resolve issues when required.
Configure/image desktops or laptops as needed.
Continually update and improve our documentation of a customer environment.
Continuously improve upon technical skills sets within assigned areas of expertise.
Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.
Regular, predictable and punctual attendance.
May occasionally need to work on holidays or weekends.

Skills, Knowledge and Expertise

1-3 years of Service Desk Experience
MSP Service Desk experience is a plus, but not a requirement
Experience with providing technical assistance over the phone.
Able to multi-task by working on multiple open tickets simultaneously.
Experienced in working in a fast-paced environment with multiple priorities and projects.
Able to investigate, analyze and troubleshoot customer issues.
Comfortable making decisions on issue resolution without supervision.
Demonstrates excellent verbal and written skills.
Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.

Proficient in the following areas:

Windows Operating system - Windows 7, 10, and 11
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) – 2000-2016
Email support – O365, Exchange & POP
O365 and Azure Admin portal
MFA/2FA Applications (Duo, Azure, Okta, etc.)
Spam Filtration Applications (Mimecast, Microsoft Spam, etc.)
Familiarity with ITSM (Ticketing System) Applications (ServiceNow, JIRA, Zendesk, etc.)

Basic network support:

Understanding of a domain/corporate IT environment including PC/Laptop setup
Basic knowledge of network technologies (LAN, WAN, wireless)
VPN clients (Cisco, SonicWall, Fortinet, etc.)

Computer hardware support:

Troubleshoot issues with laptops, desktops, and thin clients
USB device support and other peripherals

Security support:

Basic knowledge of security principals and best practices
Virus and malware identification and remediation.
Antivirus and Next Gen Antivirus tools (Sophos, Vipre, Crowdstrike, etc.)

Printer support:

Setup/install local, wireless, and network printers
Troubleshoot hardware printer issues

Mobile device support:

Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software.

Hourly Rate Range: $19.00 to $21.00 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.

Apply on bluemantis.pinpointhq.com About employer

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Jobs in the United States