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Manager, Global Benefits
Geotab
Remote, United States
This role is accountable for aligning benefits strategy with business objectives, integrating AI and data-driven tools to modernize program delivery, and supporting organizational growth…
Added 1 min ago
Technology Risk Advisor Sr
PNC
Pittsburgh, PA · Phoenix, AZ · Denver, CO · Strongsville, OH · Dallas, TX
The role partners closely with EFO function leads, Fraud Operations, Technology, Compliance, Legal, and Second Line of Defense (2LOD) Risk Management, while retaining direct 1LOD…
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Part Time Teller
PNC
Philadelphia, PA
- Part-time
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Part Time Teller
PNC
Chicago, IL
- Part-time
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 4 mins ago
Da Vinci Specialist - Phoenix West
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The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on…
Added 4 mins ago
Manager-Nursing-ABQ
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United States
B. Leads Team: Ability to manage and direct team and unit operations
Added 4 mins ago
Assistant Manager-Nursing-ABQ
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United States
Under the direction of the Nursing Director, works with the Department RN Manager in planning, implementing and coordinating the operational, financial and personnel activities of the…
Added 6 mins ago
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Multi-Site Property Manager
THE PROPERTY MANAGEMENT COMPANY INC
Arvada, CO · Englewood, CO
- $70,042.5 to $116,737.5 USD / year
You are a confident and capable people manager. You’re well versed in juggling multiple competing priorities and able to react and recalibrate quickly without missing a beat as situations…
Added 7 mins ago
Product Manager II - Operations Analyst
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The Product Manager II supports the execution of enablement, adoption, and optimization strategies for Product Management and UX teams across CAPTG. This role sits at the operational…
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IDIQ Manager
Amentum
Jacksonville, FL
The IDIQ Manager is responsible for the overall management, administration, growth, and successful execution of one or more Indefinite Delivery/Indefinite Quantity (IDIQ) contracts. This…
Added 8 mins ago
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Librarian
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- $34.34 to $42.92 USD / hour
…skills, and stay connected. From assisting patrons with research, technology, and reading recommendations to developing collections, coordinating educational programs, and building…
Added 11 mins ago
FT Assistant Manager - Regal Quaker Crossing Cinemas - Orchard Park, NY - $22/hour - Benefits & Free Movies
Regal
Orchard Park, NY
Regal Cinemas at Quaker Crossing is seeking a passionate and inspiring leader with operations experience to ignite the magic of cinema for our guests and employees, while delivering Regal’s…
Added 11 mins ago
Vice President - Transaction Banking Product, TD Securities
TD Securities (USA) LLC
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…leaders and key partners across Sales, Marketing, Channels, Technology, Operations, Risk, Compliance, Legal, and external…
Added 11 mins ago
Community Manager - BTR
BH Management
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The Community Manager of Build to Rent Homes is responsible for the successful day- to- day financial, administrative, leasing, marketing and maintenance operations of…
Added 12 mins ago
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SUPPORT SERVICES COORDINATOR (FULL TIME)
Compass Group
SAN BRUNO, CA
- $28 to $30 USD / hour
- Full-time
Collaborate on client issues with the operations teams to quickly provide solutions that satisfy and impress our clients.
Added 12 mins ago
CG
SUPPORT SERVICES COORDINATOR (FULL TIME)
Compass Group
SAN BRUNO, CA
- $28 to $30 USD / hour
- Full-time
Collaborate on client issues with the operations teams to quickly provide solutions that satisfy and impress our clients.
Added 13 mins ago
Key Account Customer Success Associate – Vietnamese, Chinese & English
Chowbus
Chicago, IL
Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American…
Added 13 mins ago
Technical Program Analyst - Security, Risk & Compliance
Visa Technology and Operations LLC
Austin, TX
The Security, Risk and Compliance Analyst role resides on the Corporate IT (CIT) Business Operations team and directly supports Visa’s Chief Information Officer (CIO) and the CIT leadership…
Added 13 mins ago
Senior AI Engineer, Finance AI & Automation
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You will build on BMO's enterprise AI platform and within the Finance AI Governance Program. Your work will be safe and auditable, and it will hold up to regulatory review.
Added 14 mins ago
Construction Program Manager
Ameresco Inc
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Ameresco is seeking a dynamic Construction Program Manager to lead implementation of large-scale federal energy projects in Hawaii. While the primary focus of this role will be project…
Added 14 mins ago
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Aml Analyst
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Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
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Project Manager, Wireless Site Development/Site Acquisition
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Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
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Executive Communications Manager
TEKsystems
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- $50 to $65 USD / hour
…"right hand" to executives, seamlessly translating complex business priorities into compelling, impactful communications that drive organizational alignment and engagement.The successful…
Added 14 mins ago
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Cloud Customer Success Manager - Remote US Only
Blue Mantis
Remote, United States
- $150,000 to $165,000 USD / year
…end customers. Some customers purchase cloud through our CSP program, while others contract directly and are supported through partner-led programs. Across both groups, the CSM’s mandate is…
Added 16 mins ago
Pilot Escort Driver
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Blue Mantis

Cloud Customer Success Manager - Remote US Only

Remote, United States

$150,000 to $165,000 USD / year

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Job details

Pay: $150,000 to $165,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

The Customer Success Manager, Channel Partner Portfolio is a senior individual contributor responsible for the strategic success, retention and expansion of Blue Mantis's most complex channel partner relationships, with an initial focus on a key national channel partner and the private equity–backed portfolio companies it serves. The role provides executive-level customer leadership, establishes scalable engagement and governance practices, and orchestrates cross-functional resources across Cloud, Security, Digital and Managed Services to drive measurable customer and commercial outcomes.

This role sits at the center of a three-way relationship between Blue Mantis, our channel partners, and their end customers. Some customers purchase cloud through our CSP program, while others contract directly and are supported through partner-led programs. Across both groups, the CSM’s mandate is the same: be a trusted and consistent presence, understand each customer’s business priorities, and widen Blue Mantis’s services footprint across Cloud, Security, Digital, and Managed Services.

The role is a hybrid of a Customer Success Manager and a Cloud Services Account Manager (CSAM). The Blue Mantis CSAM team continues to deliver FinOps analysis and recommendations, while the CSM understands cloud financial management, CSP billing, and FinOps readouts well enough to lead monthly business reviews with confidence, interpret the findings for business stakeholders, and connect them to opportunities for additional value. The CSM is a generalist rather than a subject matter expert, bringing in the right Blue Mantis specialists as each customer’s needs emerge.

The CSM is sales-adjacent, listening for opportunities in every interaction and acting as a feedback loop to the Sales and Pre-Sales teams. Success is measured through Net Promoter Score (NPS), Net Retention, the number of partner customers actively engaged, services pipeline sourced or influenced, and growth in Blue Mantis services beyond CSP.

Key Responsibilities

The CSM is also responsible for prioritization, escalation management, and the resolution of contract and operational issues for assigned customers. The role calls for a calm, clear-headed approach and a high level of emotional intelligence when working with customers, partners, and internal stakeholders.

Serves as the primary customer success contact for an assigned strategic channel partner and its end customers, delivering an exceptional client experience across every interaction
Owns the customer success strategy and operating model for assigned strategic channel portfolios, establishing governance, engagement cadence, success measures and escalation frameworks.
Collaborates effectively with subject matter experts and cross-functional teams to drive operational efficiency, consistency, and standardization.
Partners with the Blue Mantis CSAM team to present FinOps and CSP findings, translating cost and consumption insights into business terms and clear next steps for client stakeholders.
Develops executive-level relationships with channel partners and priority portfolio-company stakeholders, serving as a strategic advisor on technology, cloud optimization and services strategy.
Leads Executive Business Reviews and strategic planning sessions with channel partners and their customers connecting customer business priorities to Blue Mantis capabilities and multi-year services roadmaps.
Partners with Sales leadership to shape expansion strategy and materially influence qualified services pipeline across the portfolio, acting as a continuous feedback loop on customer needs
Owns portfolio health, retention and expansion strategy, using NPS, Net Retention, consumption, service performance and pipeline indicators to identify risk and growth opportunities.
Brings the right specialists into each customer conversation, such as Solution Architecture, Security, or Disaster Recovery and Business Continuity, rather than relying on specialists to attend every review.
Manages the partner rules of engagement, including relationship ownership and the different engagement models for CSP and non-CSP customers.
Serves as a key liaison across Sales, Pre-Sales, Solution Architecture, the CSAM team, Technical Support, and Operations to provide a seamless end-to-end customer experience.
Manages and coordinates customer escalations, partnering with internal teams and stakeholders to address service delivery, quality, and customer experience concerns.
Proactively engages clients to understand emerging and evolving business requirements and coordinates with internal stakeholders to develop solutions for new or expanded services.
Collaborates closely with channel partner account teams to develop and execute account plans for each portfolio company, aligning business priorities and opportunities with Blue Mantis services to strengthen customer satisfaction, retention, and growth.
Influences without direct authority, mobilizing internal teams and partners to deliver high-quality results in a fast-paced environment.
Maintains current knowledge of industry trends and evolving technologies across Cloud, Security, Digital, and FinOps, including Microsoft CSP programs and licensing.
Evaluates business and operational processes and partners with support and operations teams to identify and implement continuous improvement opportunities.
Minimum of five years of experience in Customer Success Management, Service Delivery Management, Account Management, or a comparable client-facing role, including at least three years with or within a Managed Services Provider (MSP).
Experience working in a channel, partner, or distributor model, including managing relationships where a partner sits between the service provider and the end customer.
Working knowledge of FinOps principles and cloud financial management, sufficient to understand and present CSP and FinOps readouts to business stakeholders.
Strong analytical, problem-solving, and business judgment skills, including the ability to interpret financial and operational data, assess complex situations, and translate findings into practical recommendations.
Strong business acumen and strategic thinking, with the ability to understand client objectives, identify priorities, and align services with business needs.
Demonstrated experience partnering with clients to develop business solutions, both during steady-state operations and through escalations or complex service issues.
Proven experience optimizing workflows, identifying operational efficiencies, and implementing process improvements.
Familiarity with Microsoft Cloud Solution Provider (CSP) programs, Microsoft licensing, and the Azure and Microsoft 365 ecosystem. Strong interpersonal, communication, and presentation skills, with the executive presence to lead business reviews and engage colleagues, clients, and stakeholders at all levels.
Demonstrated ability to prioritize initiatives, manage competing demands, and operate effectively in a fast-paced environment. Proven track record of growing client accounts through consultative, value-based conversations that uncover new services opportunities.

Qualifications Preferred

A bachelor’s degree in Business, Technology, or a related field; FinOps Certified Practitioner, ITIL Foundation, or Microsoft fundamentals certifications (such as AZ-900 or MS-900); and experience supporting private equity–backed companies or multi-entity customer portfolios.
Work Environment:
Approximately 25% travel, including visits to partner and customer sites.
Remote position based in the United States or Canada, with some office visits required.
No physical requirements

Base Salary Range: $140,000 to $165,000 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.

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More about this job

Skills

CSM
Prioritization
Strategic planning
Sales
Leadership
Implement ICT recovery system
Technical support
Customer experience
Customer service
Process improvement
Financial management
Problem solving
Microsoft Azure
Microsoft 365
Presentation skills
ITIL

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