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Technology Risk Advisor Sr
PNC
Pittsburgh, PA · Phoenix, AZ · Denver, CO · Strongsville, OH · Dallas, TX
The role partners closely with EFO function leads, Fraud Operations, Technology, Compliance, Legal, and Second Line of Defense (2LOD) Risk Management, while retaining direct 1LOD…
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Part Time Teller
PNC
Philadelphia, PA
- Part-time
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Part Time Teller
PNC
Chicago, IL
- Part-time
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Manager, Compliance and Placement
Arizona State University
United States
- $66,000 to $80,000 USD / year
Responsible for coordinating office operations and implementing intermediate to complex administrative processes.
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Crop Claims Specialist
Zurich Insurance Company Ltd.
Virtual, ND
Participates in Risk Management Agency initiated reviews and referrals for sake of operations integrity and quality assurance.
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PA
Warehouse Equipment Operator
Parts Authority
Windsor Locks, CT
- $19 USD / hour
At Parts Authority, our Warehouse Equipment Operators play a critical role in supporting our distribution operations by ensuring inventory is received, stocked, and replenished accurately…
Added 2 mins ago
Assistant Store Manager
Staples Canada
Los Angeles, CA
Full-time hours, generous paid time off, career development program and weekly pay
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Pizza Patron Hourly Manager
San Antonio Wings LLC
Houston, TX
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Business Development Manager 4
adecco
Redmond, WA
- $57.28 USD / hour
Adecco is assisting a local client recruiting for a Business Development Manager IV position in Redmond, WA. This is an excellent opportunity to join a winning culture and get your foot in…
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Head of Stock Clerk
adecco
Newark, NJ
- $21.95 USD / hour
We are seeking a dependable and detail-oriented Dental Store / Supply Assistant to support daily supply and inventory operations within a dental school environment.
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Food Service Associate (nomnom North Moscow | Part-Time)
Par Pacific
Moscow, ID
- $16.95 to $20.5 USD / hour
- Part-time
…organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or…
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Food Service Associate (nomnom Airway Heights | Part-Time)
Par Pacific
Airway Heights, WA
- $17.13 to $20.83 USD / hour
- Part-time
…organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or…
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Food Service Associate (nomnom Deer Park | Part-Time)
Par Pacific
Deer Park, WA
- $17.13 to $20.83 USD / hour
- Part-time
…organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or…
Added 3 mins ago
Da Vinci Specialist - Phoenix West
Intuitive
Remote, United States
The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on…
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Manager-Security
Presbyterian System Services
United States
In this role, you will work closely with the Department Director to lead and oversee daily security operations, helping ensure a safe and secure environment for patients, visitors, and…
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Manager-Nursing-ABQ
Presbyterian System Services
United States
B. Leads Team: Ability to manage and direct team and unit operations
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Assistant Manager-Nursing-ABQ
Presbyterian System Services
United States
Under the direction of the Nursing Director, works with the Department RN Manager in planning, implementing and coordinating the operational, financial and personnel activities of the…
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Coordinator, Membership Direct Marketing
The Metropolitan Museum of Art
NY
- $34 USD / hour
The Met’s Membership program is one of the largest in the world and includes more than 135,000 loyal members from around the globe. Members give $90 to $50,000 annually and collectively…
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Mission Management Program Manager
Astranis
San Francisco, CA
The Mission Management Program Manager will be responsible for coordinating the end-to-end execution of assigned missions across these organizations. This role will establish integrated…
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Technical Project Manager - Blue National Security
Blue Origin Personnel, LLC
Denver, CO
…interdisciplinary team of engineers, procurement professionals, and program managers, you will serve as the primary technical interface between Blue Origin and our critical Tier 2/3…
Added 5 mins ago
Veterinary Practice Manager
Petco Animal Supplies Stores, Inc.
Mira Loma, CA
The purpose of the Hospital Operations Manager is to provide daily leadership to our hospital and partner with Hospital Veterinarian(s). The Hospital Operations Manager partners with our…
Added 5 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Cincinnati Winton Road, OH
As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people…
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Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Cumming, GA
As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people…
Added 6 mins ago
Program Services Business Analyst
Berkley
Hamilton Square, NJ
The Business Analyst (BA) for the Program Services Team is responsible for assessing and documenting the group’s workflow and systems needs to support the operations and growth of the…
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Multi-Site Property Manager
THE PROPERTY MANAGEMENT COMPANY INC
Arvada, CO · Englewood, CO
- $70,042.5 to $116,737.5 USD / year
You are a confident and capable people manager. You’re well versed in juggling multiple competing priorities and able to react and recalibrate quickly without missing a beat as situations…

Blue Mantis

Cloud Customer Success Manager - Remote US Only

Remote, United States

$150,000 to $165,000 USD / year

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Job details

Pay: $150,000 to $165,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

The Customer Success Manager, Channel Partner Portfolio is a senior individual contributor responsible for the strategic success, retention and expansion of Blue Mantis's most complex channel partner relationships, with an initial focus on a key national channel partner and the private equity–backed portfolio companies it serves. The role provides executive-level customer leadership, establishes scalable engagement and governance practices, and orchestrates cross-functional resources across Cloud, Security, Digital and Managed Services to drive measurable customer and commercial outcomes.

This role sits at the center of a three-way relationship between Blue Mantis, our channel partners, and their end customers. Some customers purchase cloud through our CSP program, while others contract directly and are supported through partner-led programs. Across both groups, the CSM’s mandate is the same: be a trusted and consistent presence, understand each customer’s business priorities, and widen Blue Mantis’s services footprint across Cloud, Security, Digital, and Managed Services.

The role is a hybrid of a Customer Success Manager and a Cloud Services Account Manager (CSAM). The Blue Mantis CSAM team continues to deliver FinOps analysis and recommendations, while the CSM understands cloud financial management, CSP billing, and FinOps readouts well enough to lead monthly business reviews with confidence, interpret the findings for business stakeholders, and connect them to opportunities for additional value. The CSM is a generalist rather than a subject matter expert, bringing in the right Blue Mantis specialists as each customer’s needs emerge.

The CSM is sales-adjacent, listening for opportunities in every interaction and acting as a feedback loop to the Sales and Pre-Sales teams. Success is measured through Net Promoter Score (NPS), Net Retention, the number of partner customers actively engaged, services pipeline sourced or influenced, and growth in Blue Mantis services beyond CSP.

Key Responsibilities

The CSM is also responsible for prioritization, escalation management, and the resolution of contract and operational issues for assigned customers. The role calls for a calm, clear-headed approach and a high level of emotional intelligence when working with customers, partners, and internal stakeholders.

Serves as the primary customer success contact for an assigned strategic channel partner and its end customers, delivering an exceptional client experience across every interaction
Owns the customer success strategy and operating model for assigned strategic channel portfolios, establishing governance, engagement cadence, success measures and escalation frameworks.
Collaborates effectively with subject matter experts and cross-functional teams to drive operational efficiency, consistency, and standardization.
Partners with the Blue Mantis CSAM team to present FinOps and CSP findings, translating cost and consumption insights into business terms and clear next steps for client stakeholders.
Develops executive-level relationships with channel partners and priority portfolio-company stakeholders, serving as a strategic advisor on technology, cloud optimization and services strategy.
Leads Executive Business Reviews and strategic planning sessions with channel partners and their customers connecting customer business priorities to Blue Mantis capabilities and multi-year services roadmaps.
Partners with Sales leadership to shape expansion strategy and materially influence qualified services pipeline across the portfolio, acting as a continuous feedback loop on customer needs
Owns portfolio health, retention and expansion strategy, using NPS, Net Retention, consumption, service performance and pipeline indicators to identify risk and growth opportunities.
Brings the right specialists into each customer conversation, such as Solution Architecture, Security, or Disaster Recovery and Business Continuity, rather than relying on specialists to attend every review.
Manages the partner rules of engagement, including relationship ownership and the different engagement models for CSP and non-CSP customers.
Serves as a key liaison across Sales, Pre-Sales, Solution Architecture, the CSAM team, Technical Support, and Operations to provide a seamless end-to-end customer experience.
Manages and coordinates customer escalations, partnering with internal teams and stakeholders to address service delivery, quality, and customer experience concerns.
Proactively engages clients to understand emerging and evolving business requirements and coordinates with internal stakeholders to develop solutions for new or expanded services.
Collaborates closely with channel partner account teams to develop and execute account plans for each portfolio company, aligning business priorities and opportunities with Blue Mantis services to strengthen customer satisfaction, retention, and growth.
Influences without direct authority, mobilizing internal teams and partners to deliver high-quality results in a fast-paced environment.
Maintains current knowledge of industry trends and evolving technologies across Cloud, Security, Digital, and FinOps, including Microsoft CSP programs and licensing.
Evaluates business and operational processes and partners with support and operations teams to identify and implement continuous improvement opportunities.
Minimum of five years of experience in Customer Success Management, Service Delivery Management, Account Management, or a comparable client-facing role, including at least three years with or within a Managed Services Provider (MSP).
Experience working in a channel, partner, or distributor model, including managing relationships where a partner sits between the service provider and the end customer.
Working knowledge of FinOps principles and cloud financial management, sufficient to understand and present CSP and FinOps readouts to business stakeholders.
Strong analytical, problem-solving, and business judgment skills, including the ability to interpret financial and operational data, assess complex situations, and translate findings into practical recommendations.
Strong business acumen and strategic thinking, with the ability to understand client objectives, identify priorities, and align services with business needs.
Demonstrated experience partnering with clients to develop business solutions, both during steady-state operations and through escalations or complex service issues.
Proven experience optimizing workflows, identifying operational efficiencies, and implementing process improvements.
Familiarity with Microsoft Cloud Solution Provider (CSP) programs, Microsoft licensing, and the Azure and Microsoft 365 ecosystem. Strong interpersonal, communication, and presentation skills, with the executive presence to lead business reviews and engage colleagues, clients, and stakeholders at all levels.
Demonstrated ability to prioritize initiatives, manage competing demands, and operate effectively in a fast-paced environment. Proven track record of growing client accounts through consultative, value-based conversations that uncover new services opportunities.

Qualifications Preferred

A bachelor’s degree in Business, Technology, or a related field; FinOps Certified Practitioner, ITIL Foundation, or Microsoft fundamentals certifications (such as AZ-900 or MS-900); and experience supporting private equity–backed companies or multi-entity customer portfolios.
Work Environment:
Approximately 25% travel, including visits to partner and customer sites.
Remote position based in the United States or Canada, with some office visits required.
No physical requirements

Base Salary Range: $140,000 to $165,000 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.

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More about this job

Skills

CSM
Prioritization
Strategic planning
Sales
Leadership
Implement ICT recovery system
Technical support
Customer experience
Customer service
Process improvement
Financial management
Problem solving
Microsoft Azure
Microsoft 365
Presentation skills
ITIL

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