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Added 3 mins ago
M
Quality Control Inspector
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Hudson, NY
- $21 USD / hour
High School diploma or equivalent required; Associate degree preferred.
Added 4 mins ago
DH
Associate Chief Nursing Officer, Hospital Based
Denver Health
Denver, CO
- $129,079 to $196,523 USD / year
…strategic plan, specific elements of service plans, and supports development and operationalizing Nursing goals. Collaborates effectively with all Nursing peers, Associate Chief Operating…
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- $35 to $52 USD / hour
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- $39 to $63 USD / hour
…tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer…
Added 4 mins ago
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Registered Nurse (RN) - Surgical Specialty Clinics - PRN
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- $35 to $55 USD / hour
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Charge Nurse (Outpatient)
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Nine-Month Dental Hygiene/Dental Assisting Teaching Faculty
Wytheville Community College
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PROJECT MANAGEMENT ANALYST 1
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…aspects of project management including technical proposal development, proposal review, construction planning, development of project financials, metrics and budget tracking, engineering…
Added 4 mins ago
PROJECT MANAGEMENT ANALYST 1
Huntington Ingalls Industries
Newport News, VA
…aspects of project management including technical proposal development, proposal review, construction planning, development of project financials, metrics and budget tracking, engineering…
Added 4 mins ago
PROJECT MANAGEMENT ANALYST 2
Huntington Ingalls Industries
Newport News, VA
…aspects of project management including technical proposal development, proposal review, construction planning, development of project financials, metrics and budget tracking, engineering…
Added 4 mins ago
Web Developer
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…government customer. The ideal candidate takes ownership of complex development efforts, evaluates technical options, and delivers reliable solutions using C#/.NET, HTML5, JavaScript,…
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RN - Associate Staff Nurse Manager (Night Shift)
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The Associate Nurse Manager is responsible for developing and sustaining an environment that promotes excellence in clinical practice and patient/family satisfaction, while striving for…
Added 4 mins ago
RN - Associate Staff Nurse Manager
Childrens Hospital of The King's Daughters
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The Associate Nurse Manager is responsible for developing and sustaining an environment that promotes excellence in clinical practice and patient/family satisfaction, while striving for…
Added 4 mins ago
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Arlington, VA
- $94,400 to $293,800 USD / year
Utilities Insight & Strategy Development: Apply deep knowledge of utility operations, regulatory obligations, threat trends, and technology modernization to shape practical client…
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Epic Payer Platform Lead
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…following areas, in addition to supporting the internal growth and development of the ATC's Epic…
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- $70,350 to $196,000 USD / year
Support development of dashboards and analytics products using Looker or Looker Studio.
Added 4 mins ago
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Google Senior Data Engineer
Accenture
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Support development of dashboards and analytics products using Looker or Looker Studio.
Added 4 mins ago
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Lead Educator
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- $23.6 to $26.2 USD / hour
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Added 5 mins ago
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Cultivate executive client relationships and lead business development for high-value pursuits.
Added 5 mins ago
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College-level coursework in early childhood education, CDA, or an associate or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
Registered Nurse (Assistant Nurse Manager) - SCI/1U2
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Added 5 mins ago
Materials Coordinator
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…minority-controlled company by the National Minority Supplier Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative…
Added 5 mins ago
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Histology Technologist
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Richmond, VA
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Closed listing

BLT Cantina

Associate Restaurant Manager

Hanover, MD, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Reports to: Restaurant General Manager

Directly Supervises: AGMs / Shift Managers / Team Members

Basic Purpose and Objectives of the Position

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.

The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, and COGS
PRC results and DISSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Benefits

Accrue PTO every pay period, enrolled in STD/LTD entitled to enroll in medical, dental, life, 401k.
Annual bonus potential $7280 to $9500.

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrated ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Restaurant Manager
Customer service
Food handling
Financial jurisdiction
Coaching
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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