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Added 5 mins ago
Sr. Systems Engineer
SWIRE COCA-COLA, USA
SOUTH JORDAN, UT
…Coca - Cola? The Sr. Systems Engineer is a senior technical expert on the Systems team. This role is responsible for leading the design, implementation, and optimization of complex IT and…
Added 5 mins ago
O
Supplier Sourcing Program Manager 2
Oracle
Salt Lake City, UT
- $66,200 to $132,400 USD / year
…on-time, right-first-time delivery. The PM drives inventory optimization and proactively de-risks hardware blockers across suppliers, logistics, quality, regulatory, and site readiness,…
Added 5 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Salt Lake City, UT
Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.
Added 5 mins ago
O
Principal Product Manager, Clinical
Oracle
Salt Lake City, UT
- $84,400 to $209,500 USD / year
Each Clinical Subject Matter Expert supports assigned products and workflows, contributing to clinical scope, risk assessment, hazard documentation, validation, customer readiness, and…
Added 5 mins ago
SAP IS-U Billing Senior Consultant
Deloitte
Salt Lake City, UT
Serve as a subject matter expert (SME) for Billing processes and transactions, exception management, and regulatory and operational support.
Added 5 mins ago
SAP IS U CRM Consultant -Project-Enterprise Solutions
Deloitte
Salt Lake City, UT
Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,
Added 5 mins ago
SAP IS U CRM Senior Consultant -Project-Enterprise Solutions
Deloitte
Salt Lake City, UT
Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,
Added 5 mins ago
SAP IS-U Customer Relationship Billing Back Office Consultant- Enterprise Performance
Deloitte
Salt Lake City, UT
Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,
Added 38 mins ago
Staff Mobile Engineer, iOS
Abbott
Alameda, CA
Own large, ambiguous initiatives from concept to production, establishing long-term iOS technical strategy including modularization, CI/CD, build optimization, and observability.
Added 39 mins ago
Software Engineering Technical Leader, Nexus Switches
Cisco
Milpitas, CA
Contribute as an expert in secure coding principles and understands threat model of a feature. Write code enabling scale, reliability, and velocity in product releases.
Added 39 mins ago
Materials Scientist, FIB Analysis
Eurofins US Network
Milpitas, CA
…contribute to critical dimension (CD) measurements, process optimization, and work closely with cross-functional teams to deliver timely analytical results for a wide range of semiconductor…
Added 40 mins ago
Senior Data Scientist - LLMs for Fraud Detection
DataVisor
Mountain View, CA
Turn expert investigator workflows into AI systems that scale across hundreds of customers.
Added 40 mins ago
Senior Machine Learning Engineer - ML Training Infrastructure
General Motors
Sunnyvale, CA
We are seeking an experienced, technical oriented, impact delivering-driven expert in ML Training Infrastructure with a strong ability to execute hands-on technical work. In this role, you…
Added 42 mins ago
TG
Working Foreman - Los Angeles, CA
The Goodyear Tire & Rubber Company
Los Angeles, CA
- $22 to $23 USD / hour
From expert consultation to tire maintenance and performance tracking, Goodyear provides a Total Solution with its Tire Optimization Process to help you reduce your costs thru enhanced…
Added 42 mins ago
Manufacturing Engineer
Super Micro Computer
San Jose, CA
Fluid-Loop Optimization: Evaluate cable and hose management to ensure seamless mass production readiness.
Added 1 hour ago
T
Aws Cloud Engineer
TEKsystems
Nashville, TN
- $60 to $65 USD / hour
…This individual will serve as the team's AWS subject matter expert, evaluating the current environment, identifying improvement opportunities, and implementing best practices around…
Added 1 hour ago
AVP HR Benioff Children's Hospitals
UCSF
San Francisco, CA · Oakland, CA
Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the…
Added 1 hour ago
Senior Scientist, Spatial Assays
Bristol Myers Squibb
Seattle, WA
Lead the strategy, design, development, optimization, qualification, validation, transfer, implementation, and lifecycle management of tissue-based biomarker assays, including IHC, ISH,…
Added 1 hour ago
Certified Pharmacy Technician IV Oncology Infusion Center
AdventHealth
Glendale Heights, IL
Executes expert-level pharmacy technician duties with mastery across all core and advanced workflows, systems, and operational programs.
Added 1 hour ago
Pharmacy Technician Medication History Advocate
AdventHealth
Glendale Heights, IL
…serviced by the pharmacy team. Other duties as assigned. Executes expert-level pharmacy technician duties with mastery across all core and advanced workflows. Serves as the recognized…
Added 1 hour ago
SAP Functional Consultant – Procure to Pay (PTP) / Materials Management (MM)
CACI International
Scott AFB, IL
In this dynamic position, you'll serve as a functional expert on SAP S/4HANA Procure-to-Pay processes, partnering with government stakeholders, business leaders, and technical teams to…
Added 1 hour ago
TRANSPORTATION SPECIALIST
Air Force Elements, U.S. Transportation Command
Scott AFB, IL
Added 1 hour ago
RU
Lead Epic Application Analyst
Rush University Medical Center
Chicago, IL
- $46.07 to $68.64 USD / hour
Performs highly complex designs, implements, maintains, and provides ongoing optimization and support for Epic clinical applications.
Added 2 hours ago
NH
Senior Epic Applications Analyst-Virtual Health (Hybrid)
Northwell Health
Syosset, NY
- $98,300 to $170,100 USD / year
Brief Description: Dedicated to the technical support and optimization of virtual visit platforms integrated with Epic and Epic's native telehealth capabilities. Analyzes, verifies, tracks…
Added 2 hours ago
NH
Senior Product Services & Management Analyst - Clinical Imaging
Northwell Health
Melville, NY
- $85,090 to $147,220 USD / year
…team and play a critical role in the support, maintenance, and optimization of our Picture Archiving and Communication Systems (PACS) and related medical imaging applications. This position…

Block

Implementation Specialist

Bay Area, CA, United States

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Overview

The Global Seller Onboarding team works directly with sellers and internal teams to ensure they are able to take full advantage of Square’s products and services. Global Seller Onboarding Specialists work closely with teams within Sales & Account Management as well as Product Specialists and Product Marketing Managers to deliver a seamless and exceptional merchant experience and give key input into the product roadmaps for customer-facing developer products. Additionally, Global Seller Onboarding Specialists play a key role in merchant discovery and lead the final stages of the sale, working with Square's upmarket sellers and cross-functional teams to successfully implement and activate new accounts.

Square initially pioneered the simple self-service model to enable small businesses to take a payment. Now, we aspire to expand that same seamless experience up-market. This position will play a pivotal role in establishing seller success needed for us to drive growth, retention, and scale our services up-market. We’re working to find new and better ways to help businesses succeed on their own terms - and we’re looking for people like you to help shape tomorrow at Square.

Seller Onboarding Expert - L3 (IC)

You Will (Responsibilities):

Strategic Onboarding & Education (Estimated 70% of work)

Guide sellers (customers) to start transacting with Square quickly and with confidence, delivering high-quality onboarding and implementation experiences for Square’s SMB and mid-market sellers
Lead seller-facing scoping and onboarding calls, help sellers along their onboarding journey by delivering tailored, necessary training content, and support sellers after they begin transacting with Square
Learn and maintain a strong understanding of relevant product features and releases
Execute onboarding best practices consistently while escalating complex product or technical needs.
Balance the needs of numerous (20-30) sellers at any given time, ensuring successful completion of each onboarding engagement

Project / Process Execution (Estimated 20% of work)

Identify issues or blockers that could affect a seller’s onboarding experience or go-live date, and escalate appropriately to senior team members or cross-functional partners.
Contribute to improvements in onboarding processes by documenting gaps, proposing refinements, and sharing observations from seller engagements.
Maintain clear, proactive communication with assigned sellers and demonstrate the ability to maintain an onboarding tracker with key milestones, target dates, and next steps to keep sellers informed and on track for go-live.
Help sellers understand and complete the steps required for launch, following up on outstanding needs and confirming readiness ahead of their target go-live date.
Use AI to improve the seller experience and automate or enhance internal processes.

🤝 Team Collaboration & Skill Development (Estimated 10% of work)

Share best practices with peers and contribute to a positive team culture.
Take ownership of keeping product knowledge current, including new features, updates, and known limitations, to provide sellers with accurate guidance.
Support team knowledge areas (POS, Online, integrations) by developing product expertise and serving as a go-to resource for standard questions.
Participate in internal meetings, training, roadmap updates, and optimization discussions to build broader product and organizational understanding.
Escalate product, process, or policy issues clearly and promptly to senior teammates and product teams; assist in resolving routine internal or client concerns.
Demonstrate reliability and consistency in onboarding execution while learning to manage more complex workflows.
Comfortable working in a high-volume, high-tempo, customer-focused onboarding environment.

You Have (Qualifications):

2–4+ years of experience in onboarding, implementation, operations, or account management customer support, customer success; relevant industry experience (restaurant, services, retail) is a plus.
Demonstrated strong performance and consistency in onboarding work (metrics, CSAT, responsiveness, quality).
Experience managing multiple onboarding projects simultaneously with reliable delivery.
Excellent written and verbal communication skills; professionalism in client and stakeholder interactions.
Proactive attitude and eagerness to learn; ability to apply feedback quickly.
Strong time-management and organizational skills.
Comfort operating through change and ambiguity with appropriate support.
Familiarity with project management practices.
Basic understanding of data analysis or reporting tools (Looker, Salesforce, etc.) is a plus.
Strong understanding and consistent usage of AI tools and platforms

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Work from home flexibility
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:

$42.15 - $63.23 USD

Zone B:

$39.23 - $58.85 USD

Zone C:

$35.85 - $53.77 USD

Zone D:

$31.66 - $47.48 USD

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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More about this job

Skills

Square
Onboarding
Communication skills
Collaboration
Product knowledge
Customer service
Time management
Organizational skills
Project management
Data analysis
Looker
Salesforce

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