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Blanton’s Air, Plumbing & Electric

Electrical Fields Operations Manager

Fayetteville, NC, United States

$85,000 to $105,000 USD / year

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Job details

Pay: $85,000 to $105,000 USD / year
Posting language: English
Posted: Nov 13, 2026

Original job description

ELECTRICAL FIELD OPERATIONS MANAGER - FAYETTEVILLE, NC & RALEIGH, NC

Tired of Being Everywhere and Owning Nothing?

Experienced | Family Owned | Fayetteville/Raleigh Metro

[https://app.ashbyhq.com/api/images/user-content/95d4ed18-a650-4fca-8138-0e9843cf0bae/eefc1354-827e-4356-9ca1-081191e6bfb1/core%20value%20banner.png]

For more than 75 years, Blanton's Air, Plumbing & Electric has remained proudly family-owned and operated. We're building on that legacy by investing in our people, including a world-class leadership development program led by nationally recognized coaches designed to develop the next generation of leaders at Blanton's.

We're looking for an experienced Field Operations Manager who knows field leadership is about more than checking in on jobs - it's the difference between techs who just show up and A-players who own the outcome, where customer experience is won or lost call by call, and where the standard you accept becomes the standard you get. If you know how to lead technicians, coach performance, hold a high bar, and keep a fast-moving field team accountable to the numbers, the customer, and each other, Blanton's is where that leadership gets recognized.

Real Pay for Real Ownership

$85,000-105,000 base salary + on target bonus potential of 20% of base

At Blanton's Air, Plumbing & Electric, Field Operations Manager is a leadership seat.

You don't just check boxes.

You build A-players.

You own the standard.

You drive the numbers every single day.

Why High-Performing Managers Choose Blanton's

Full Benefits

Medical
Company-paid dental
Vision
Life insurance (with family options)
401(k) with company match
Immediate holiday eligibility

Career Growth

75+ years strong and scaling toward a $74M operation with 265 A-players.

Leadership Environment

Clear expectations. Real accountability. Authority to fix what's broken.

Values That Mean Something

Deliver WOW
Always Do The Right Thing
Always Growing
Can Do
Be Kind

The Role

As the Field Operations Manager, you own the performance of your team of field technicians.

Your responsibility is simple: deliver an exceptional customer experience and hit performance targets on every job, every day - while developing your team into A-players and championing the Blanton's standard in the field.

What You'll Do

This is a lead, coach, and hold accountable role.

Lead, coach, and hold your team accountable to Blanton's performance standards
Serve as a service systems expert, ensuring the team consistently follows Blanton's proven field process
Serve as the subject matter expert on Blanton's Service System for field resources
Develop technicians into top ("A" player) performers through hands-on coaching
Complete ride-alongs each day, following Blanton's process - Bloom scorecard, curbside feedback forms, job reviews, huddle report
Schedule and complete 1-on-1s weekly (or bi-weekly with approval)
Facilitate team meetings using the L10 (Level 10) framework
Champion the Blanton's brand in the field and in the community
Own and continuously improve field operating processes
Partner with dispatch to ensure the right tech is on the right call, every time
Resolve escalations and eliminate breakdowns in communication

How You Win in This Role

Revenue and truck goals met
Gross profit goal met
5-Star review target attained
WOW membership sales target attained
Replacement and upgrade sales goal met
Right-the-first-time work on every job
Core values personified by you and your team

What You Bring

Must-Haves

HIENTS
Demonstrated leadership ability
Proven experience in home services
Excellent customer service orientation

Nice-to-Haves

Proven experience in field operations / trade management (HVAC, plumbing, or electrical)
Experience using ServiceTitan, or a related field service management software
Advanced trade certifications (HVAC, plumbing, or electrical)

What It Feels Like to Work Here

You're not just managing a schedule.

You're building a team.

You control the standard.

You control the outcome.

Your leadership impacts customer experience, revenue, and your team's growth in real time.

You don't manage technicians.

You lead the team behind every job.

Your Path Starts Here - And It Starts Fast

If you're ready to own performance, build a team of A-players, and lead one of the most critical functions in the business, apply now.

Blanton's Air, Plumbing & Electric

Delivering WOW Since 1951

Blanton's is an Equal Opportunity Employer.

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More about this job

Skills

Leadership
Customer experience
Coaching
Communication skills
Sales
Customer service
HVAC
Plumbing

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Work requirements

Jobs in the United States