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Added 1 min ago
Technical Program Manager, Infrastructure Planning and Efficiency
Google
Sunnyvale, CA · Kirkland, WA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 1 min ago
Program Manager II, New Product Introduction Planning, Cloud Supply Chain
Google
Sunnyvale, CA
In this role as a Product Planning Program Manager (PgM), you will join a dedicated team of planners tasked with analyzing the capacity demands of our product areas. Your primary focus will…
Added 1 min ago
Environmental Services District Manager
Healthcare Services Group, Inc.
CLARKSVILLE, IN
Join Healthcare Services Group (HCSG) as an Environmental Services District Manager, where you will oversee housekeeping, laundry, and floor care operations across multiple locations. At…
Added 1 min ago
Environmental Services Assistant Manager
Healthcare Services Group, Inc.
GARY, WV
Assist the EVS Manager in overseeing daily operations of the environmental services team to ensure high standards of cleanliness.
Added 1 min ago
VP
Summer Intern 2027, Comparative Medicine
Vertex Pharmaceuticals Inc (US)
Boston, MA
- $23 to $32 USD / hour
Flex Eligibility Status:  On-Site: work five days per week on-site with ad hoc flexibility
Added 1 min ago
EH
Manager, HIMS Operations
ECU Health Medical Center
Remote, United States
- $75,857.6 to $110,567.6 USD / year
Monday - Friday, full-time, day shift
Added 1 min ago
Assistant Manager I
Dollar Tree
Belpre, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Department Manager - 2nd Shift
Dollar Tree
Litchfield Park, AZ
As a Department Manager at one of Dollar Tree’s Distribution Centers, you’ll manage and oversee departmental operations and associates within the Distribution Center. You’ll ensure daily…
Added 1 min ago
Store Manager
Dollar Tree
Asheville, NC
As a Store Manager in Training at Dollar Tree, you’ll engage in on-the-job training to learn how to manage the profitable operations of your assigned store by maintaining a high standard…
Added 1 min ago
Assistant Manager I
Dollar Tree
Baton Rouge, LA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager II
Dollar Tree
Lebanon, IN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Store Manager
Dollar Tree
Chicago, IL
As a Store Manager in Training at Dollar Tree, you’ll engage in on-the-job training to learn how to manage the profitable operations of your assigned store by maintaining a high standard…
Added 1 min ago
Store Manager
Dollar Tree
San Antonio, TX
As a Store Manager in Training at Dollar Tree, you’ll engage in on-the-job training to learn how to manage the profitable operations of your assigned store by maintaining a high standard…
Added 1 min ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree
Albuquerque, NM
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Albuquerque, NM
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Carrollton, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Store Manager
Dollar Tree
Huntsville, AR
As a Store Manager in Training at Dollar Tree, you’ll engage in on-the-job training to learn how to manage the profitable operations of your assigned store by maintaining a high standard…
Added 1 min ago
Assistant Manager
Dollar Tree
Lincoln, NE
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Del City, OK
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Store Manager
Dollar Tree
Wichita, KS
As a Store Manager in Training at Dollar Tree, you’ll engage in on-the-job training to learn how to manage the profitable operations of your assigned store by maintaining a high standard…
Added 2 mins ago
Project Manager III
WGU Corporation
Salt Lake City, UT
The Project Manager III manages projects from inception through completion and implements change management strategies. Monitors and reports project status, including risks, issues…
Added 2 mins ago
LC
Dual Enrollment Navigator (2 open positions)
Lehigh Carbon Community College
Schnecksville, PA
- $42,022 to $61,918 USD / year
…guidance counselors, providing proactive advising and registration support, conducting informational and readiness workshops, and coordinating a network of support partners across campus…
Added 2 mins ago
CB
Supervisor- Health Information Management (HIM)
CCC Brand
Portland, OR
- $60,000 to $84,000 USD / year
Current CPR certification required prior to start · Must have excellent reading and comprehension skills
Added 2 mins ago
BP
Program Manager - Technical Solutions
Bridge Property Management
Sandy, UT
- $104,000 to $130,000 USD / year
The Program Manager, Technical Solutions owns the business platforms that support Bridge Property Management’s maintenance, capital expenditure (CapEx), and annual budgeting processes. This…
Added 2 mins ago
Senior Manager, Strategy & Growth, What Works Cities
Results For America
Washington, DC
…South America - as well as future areas of growth, the Senior Manager works across teams to strengthen the systems, processes, and capabilities that support city acquisition and engagement.…

Blank Street

Shift Lead | Wellesley

Wellesley, MA, United States

$21 USD / hour

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $21 USD / hour
Experience: At least 1 year of experience in a customer service leadership position (e.g.
Working hours: 30-40 hours per week
Posting language: English
Posted: Nov 13, 2026

Original job description

ABOUT BLANK STREET

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

ABOUT THE ROLE

As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and Baristas feel valued. This is a hands-on leadership role where you will work closely with your manager to set the store and team up for success. You’ll thrive in this role if you enjoy fast-paced environments, connecting with people, motivating your team, and delivering great hospitality.

WHAT YOU’LL OWN

Be our Ultimate Product Master

Explain our menu: Talk customers through our classics, signatures and limited-time drinks and guide them to the right one. That means you are required to showcase product knowledge at all times.
Set the bar for every drink: Serve drinks perfectly to our recipe and preparation standards. That means you are a role model to your peers on the floor.
Coach your peers: Coach Baristas on recipes, technique and the latte art heart behind the bar, so every drink on your shift hits the standard.

Run the Shift

Open and close the store: Open and close the store on your own (including required checklists and procedures), and run the store whenever your GM is not in.
Prepare the shift: Batch ingredients (matcha and syrups), stock required quantities (milk, ice and front of house storage), and keep the counter clutter-free before every shift.
Keep the line moving at peak: Run the shift plan your GM sets, spot bottlenecks before they build, and work around any issues and stockouts in the moment. That means you own speed of service on your shift.
Manage inventory and waste on your shift: Receive and organize stock, support your GM on ordering and counts (and own them in your GM’s absence), and keep waste down by batching to demand (e.g., no large matcha batch an hour before close).

Lead the Customer Experience

Set the tone on the floor: Greet every customer, serve every order with a personal touch, and keep service warm through every peak, so the team follows your lead.
Resolve customer issues: Handle customer issues on the spot with care, and escalate to your GM as needed.

Keep the Store Sharp

Hold the standards on shift: Walk the floor and back of house against the cleanliness and presentation standards your GM sets, and fix anything that slips, including giving your peers feedback in the moment.
Run daily checks & troubleshoot: Complete safety and cleaning checklists every shift, troubleshoot equipment where required, and escalate unresolved issues to your GM.

Lift your Team

Train new hires: Execute the onboarding plan set by your GM and train new hires on a day-to-day at every station during your shift.
Be a support pillar: Bring positive energy and teamwork mentality to every shift, actively support your peers (including in the moment feedback), and serve as the go-to point of contact when your GM is away.

WHO YOU ARE

Your Experience:
At least 1 year of experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
Your Skills:
People leader: You confidently guide and motivate your team, set a high standard through your own actions, and step in to support others when needed.
Passionate about hospitality: You love creating exceptional customer and employee experiences, and care about setting the bar high in every shift you’ve run.
Team player: You are comfortable working in a team, communicate clearly, support the people around you, and contribute to a positive team environment.
Reliable in a fast-paced environment: You are able to stay calm, focused, and effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary.
Detail-oriented: You notice the small things and take pride in maintaining highest standards across presentation, compliance, and cleanliness.
Eager to learn: You are curious, adaptable and always willing to learn about our products and operating procedures.

REQUIREMENTS

18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
Availability that meets the needs of our stores
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Weekend and holiday availability required

BENEFITS & PERKS

$21.00/hour plus tips
A comprehensive Barista accreditation and training program
Tenure based paid time off
Commuter benefits
Sick time
1.5x pay on select holidays
Complimentary coffee and treats on shift
Free Blank Street swag

This job description is intended to describe the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and expectations may change from time to time based on business needs, and Blank Street reserves the right to modify, add, or remove duties at any time. This job description does not constitute a contract of employment and does not alter the at-will nature of employment.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Product knowledge
Serve beverages
Manage inventory
Customer experience
Troubleshoot
Cleaning
Onboarding
Teamwork
Customer service
Work as a team
Manage time
Regulatory compliance
Adaptability

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Work requirements

Jobs in the United States