Description Do you want to be a leader in a well-established brand with over 70 years of history providing New Mexico’s favorite quick-service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.
Position Summary:
The Assistant Manager’s (AM) role is to assist the General Manager in the oversight of all operations of the restaurant including, but not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The AM is also responsible for protecting the current sales volume and working to aggressively increase future sales volume. Ultimately, it is the duty of the AM to assist in running an efficient restaurant operation, rendering fast customer service in a friendly manner in a clean and sanitary atmosphere. The AM reports to the General Manager.
Essential Functions:
- Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger – KIND, TEAM, PASSION, PROCESS
- Ensure proper preparation of each menu item using correct company process, every time. Never walk past a mistake
- Possess exceptional leadership skills in order to motivate management staff and crew members to perform all job duties with the customer in mind
- Possess expert knowledge of both Blake’s Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies and Procedures
- Ensure that all crew members comply with all Blake’s Lotaburger Policies & Procedures and with the direct involvement of the General Manager enforce all Blake’s Lotaburger’s Policies & Procedures through appropriate discipline
- Ensure that the kitchen is in compliance with all applicable food safety laws at all times
- Ensure that the store safe is always secure unless in immediate use and that cash deposits are secured according to Blake’s Lotaburger cash handling policies per Book 1
- Document all deposits per Book 1 cash handling policies and assuring that other designated managers are doing the same. Report any deposit discrepancies to your General Manager immediately
- Assist the General Manager with inventory of the product in your store at the required intervals and ordering in quantities that correspond with your store’s needs
- Learn to create work schedules for all crew members on a weekly basis, ensuring the store is fully staffed and employees are assigned shifts within their availability, while honoring your employees’ requests for time off as long as you are able to appropriately staff your store. Assistant Managers are responsible for scheduling when GM is out
- Ensure the store operates in compliance with all applicable laws, including but not limited to: food safety, premises safety, equal employment opportunity, and workers’ compensation reporting.
- Educate and train your employees to comply with the above laws and regulations, encouraging compliance and proper and timely reporting of any issues or concerns.
- Assist in recruiting new crew members to allow for flexible scheduling; accept new applications, assist GM in scheduling and conducting interviews, and hiring qualified and motivated crew members who will be passionate about Blake’s Lotaburger’s food and fanatical about the process.
- Assist with training and development of all crew members to allow for proper succession planning of future shift and assistant managers; provide feedback on performance with all crew members
- Work closely with GM to maintain compliance with sales, food, and labor targets.
- Other duties assigned including stocking shelves, receiving delivery trucks, and housekeeping.
Requirements
Qualifications/Requirements (Education/Training/Experience/Abilities):
- Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS
- Must be 21 years old
- Ideal candidate will have a high school diploma, one or more years of restaurant management experience, an associate’s degree in related field, or college coursework in business management
- Ability to work at least 35+ hours per week, including varying opening, closing, weekends and holidays shifts. Flexibility is critical for management level employees
- Ability to work on an on-call basis in emergencies
- Appearance must be professional, neat, clean and well-groomed. Visible (neck tattoos are prohibited) tattoos must be appropriate and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed
- Must be able to quickly become proficient in Blake’s Lotaburger restaurant operations, General Policies and Procedures including Book 1 Store-Level Operations
- Must have expert understanding of health codes and procedures
- Possess moderate level computer skills to include electronic mail, Point of Sale system, BOH reporting and the ability to generate product orders with Blake’s Lotaburger’s computer system
- Must possess strong teamwork and communication skills
- Ability to read/write/speak in English
- Bilingual in Spanish/English is a plus
- Ability to read, understand, apply, and adhere to policies and procedures
- Must be able to manage multiple projects in a fast-paced environment while meeting deadlines
- Must be able to collaborate cross-departmentally and respond well to feedback
- Must be organized, detail-oriented, and committed to maintaining quality standards
- Must be able to pass a pre-employment background check, including a motor vehicle record search
- Must have a valid driver’s license, reliable vehicle, and auto insurance that meets or exceeds state minimum liability requirements
- Food Handler Certified and ability to become ServSafe certified within 90 days
Essential Physical/Emotional Requirements:
- Able lift 25 lbs. unassisted and 50 lbs. assisted
- Able to stand and walk for prolonged periods of time; bend, stoop, climb and reach
- Ability to work in a warm/hot and at times, cold (walk-ins/freezers) environment is a must
- Must be able to safely work sharp objects, wearing any necessary personal protective equipment when needed
- Work well with others in a team environment, often sharing tasks and/or collaborating on solutions
- Work scheduled hours while physically present in the restaurant
- Ability to see and hear
- Ability to multitask and work under stressful conditions in a quick service restaurant environment, dealing with customers and other employees, and tolerate a reasonable amount of work stress
- Ability to handle difficult and/or sensitive situations either with customers or other employees using tactful, appropriate and effective communication and leadership
Blake’s Lotaburger is an equal employment opportunity employer. It provides equal opportunity in all employment actions and prohibits harassment, discrimination, retaliation, or intimidation based on any status protected by applicable local, state, or federal law, including race, color, ethnicity, religion, sex (including pregnancy, gender identity, and transgender status), sexual orientation, national origin, ancestry, age (40 and over), disability (including physical and mental), genetic information, veteran status, marital and familial status, or any other characteristic protected by law.
This policy covers all employment actions and workplace conduct, and Blake’s Lotaburger will provide reasonable accommodations for qualified applicants or employees with disabilities or sincerely held religious beliefs, unless doing so would impose an undue hardship. All complaints will be investigated promptly and confidentially to the extent possible, and retaliation against individuals who raise concerns, participate in an investigation, or exercise rights under this policy is strictly prohibited.
To contact Blake’s Lotaburger’s Human Resources Department, please call 505-884-2160 Ext. 1644 or email HR@lotaburger.com.
This document does not create an employment contract, implied or otherwise, other than ‘at will’ relationship.