Full-Time Lead Lobby Attendant, 1st Shift

About the Role

Are you a hospitality professional with a passion for service and leadership? Join Blackwell, Inc. as a Lead Lobby Attendant, where you'll be the welcoming face of our properties and a key player in delivering exceptional experiences to residents, guests, and vendors.

This role blends concierge-style service with team leadership and operational oversight. You'll supervisor Lobby Attendants, manage daily workflows, and ensure smooth property operations - all while creating a warm, professional environment.

Weekly Work Schedule:

• Days of the week: Monday - Friday
• Start and End Time: 7:00AM - 3:00PM

Key Responsibilities

• Lead and mentor a team of Lobby Attendants, ensuring high performance and accountability.
• Create and manage weekly schedules, approve timesheets, and handle shift coverage.
• Deliver personalized, high-touch service to residents, guests and vendors.
• Train new team members through hands-on guidance and onboarding support.
• Maintain secure access to the property and oversee deliveries.
• Communicate effectively with property management and internal departments.
• Stay informed about local services and businesses to assist residents and guests.
• Uphold privacy, professionalism, and confidentiality at all times.
• Support the implementation of updated policies and training materials.
• Conduct regular team inspections and provide coaching as needed.
• Other job duties assigned as needed.

Requirements

Ideal Candidate Profile

• Education: High school diploma or GED
• Experience:
• 3+ years in customer service or hospitality
• 1+ year in a supervisory or concierge role (preferred)
• Skills & Traits:
• Strong communication and organizational skills
• Ability to lift up to 35 lbs
• Dependable, punctual, and team-oriented
• Comfortable in fast-paced environments
• Proficient in Microsoft Office and reporting writing
• Flexible availability, including weekends and holidays