Flex - Agent, ESOC - Denver, CO

Education:

Minimum: High School Diploma or equivalent (GED, etc.).

• Driver's License (required)

Preferred: Bachelor’s Degree

Work Experience:

Minimum: A minimum of one (1) year of security related experience. Prior work experience in security systems, including access control systems, alarm monitoring, network video surveillance systems, telecommunications systems, and video surveillance.

Preferred: Previous dispatcher, SOC, GSOC or relevant help desk experience in a high-volume call center and/or in a healthcare environment.

Law Enforcement experience. Graduate of Police/Corrections academy.

Licenses: Ability to pass any company or state-required training or other qualifications for licensing. Obtain any state or federal related licenses that may be required.

Skills:

• Knowledge of or ability to learn security operations and procedures
• Ability to communicate and operate via radio or telephone equipment and/or unified communications platforms during emergencies under pressure in critical incident management situations
• Demonstrated ability to interact cordially and communicate with the client, leadership and the public
• Familiarity with security technologies (CCTV, access control, alarm systems, etc.). Strong technology skills.
• Ability to work in a fast-paced, high-pressure environment with minimal supervision
• Strong problem-solving and critical-thinking skills
• Proficient computer skills, including Microsoft Office
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail