Jobs in the United States

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Added 1 min ago
Construction Project Manager
Bertelsmann-Jobs
Louisville, KY
…open mindset and can quickly adapt to new technologies and software tools to drive…
Added 2 mins ago
Construction Project Manager
Booz Allen Hamilton_United States
Arnold AFB, TN
Experience managing programs to design and deliver integrated hardware and software systems
Added 3 mins ago
Sr Manager, Network Engineer- San Antonio, TX
HEB
San Antonio, TX
…reliability, and scalability to meet customer needs. The Senior Manager of Network Engineer leads managers and / or professional individual contributors who exercise substantial latitude…
Added 3 mins ago
Program Manager
Veeco
Plainview, NY
Veeco's complex semiconductor equipment programs require disciplined coordination across engineering, supply chain, operations, and customer-facing teams to move new technology from concept…
Added 4 mins ago
SA
Senior Staff Technical Program Manager - Mission Autonomy
Shield AI
Washington, DC · San Diego, CA
- $184,320 to $276,480 USD / year
Serve as the program manager for assigned Weapons programs, leading the integration of Shield AI’s Hivemind autonomy software onto OWAs, ISR and LCCM platforms.
Added 4 mins ago
Product Manager
Google
San Bruno, CA
…and external trends; Collaborating cross-functionally with engineering, UX/UI, sales, and finance; Prioritizing user goals and needs during solution brainstorming; and Software development…
Added 5 mins ago
Project Manager 2
Fort Mill, SC
Position Overview: This is the second level of the Project Manager classification. This position is responsible for providing project management systems and technical direction to projects…
Added 5 mins ago
Product Manager, Developer Ecosystem
Reddit
Remote, United States
But the future is bigger than developers alone. AI-assisted building is changing who can create software. The next generation of Reddit apps, games, tools, community agents, content…
Added 5 mins ago
Intermediate Systems Administrator
Raventek Solution Partners LLC
Hurlburt AFB, FL
Collaborate with network services, software systems engineering, and applications development teams to restore service and identify and correct core problems.
Added 7 mins ago
Industrial Engineering Lead - Toledo, OH
Military Spouse Jobs & VetJobs
United States
Creation & maintenance of engineering standardized work
Added 8 mins ago
Mesonet Technician
University of Louisiana Monroe
Monroe, LA
…quality assurance. This position is supervised by the Mesonet Manager. The position is a full-time, 12-month position currently funded for 1-year with extension beyond the first year based…
Added 8 mins ago
Mesonet Technician
University of Louisiana Monroe
Monroe, LA
…quality assurance. This position is supervised by the Mesonet Manager. The position is a full-time, 12-month position currently funded for 1-year with extension beyond the first year based…
Added 10 mins ago
Account Manager, Base44
Wix
San Diego, CA
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business…
Added 10 mins ago
Account Manager, Base44
Wix
Salt Lake City, UT
We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business…
Added 10 mins ago
SS
Technical Program Manager
Simpro Software
NY
- $120,000 to $140,000 USD / year
Guide software development workflows, establish QA best practices, and collaborate closely with engineering and infrastructure teams to maintain high standards of site performance,…
Added 10 mins ago
Site EHS Coordinator
Baltimore Aircoil Company
Dayton, TN
…Safety programs. This position works closely with the Site EHS Manager, operations, maintenance, engineering, and employees to identify hazards, improve processes, maintain regulatory…
Added 11 mins ago
Senior Specialist, Maintenance
Hyundai Transys Georgia Seating System, LLC
Mesa, AZ
The Maintenance Senior Specialist is the senior technical and engineering resource of the Facility Maintenance team and is accountable for the reliability of production equipment and…
Added 12 mins ago
CR
Technical Manager (C#/API) - CoStar Group - San Diego, CA
CoStar Realty Information, Inc.
United States
- $172,000 to $258,000 USD / year
This is a high-impact leadership role for someone who thrives at the intersection of engineering and product strategy. You’ll guide a technically strong team through the full software…
Added 12 mins ago
DC
IT Operations Manager
Dakota County
Hastings, MN
- $49.47 to $77.29 USD / hour
The IT Operation Manager's role is to plan, coordinate and supervise all activities related to the analysis, design, development, configuration and implementation of organizational…
Added 12 mins ago
B
Engineering Manager/Senior Engineering Manager
Binti
San Francisco, CA
- $240,000 to $330,000 USD / year
As an Engineering Manager at Binti, you will lead a talented and dedicated engineering team, fostering a culture of innovation, collaboration, and excellence. You will help set ambitious…
Added 13 mins ago
A
Head of Mid Market Sales, Americas
Ashby
Remote, United States
- $340,000 to $407,500 USD / year
- We continue to make material investments in engineering and product because we know at the end of the day, having the best products makes winning new customers easier
Added 14 mins ago
Software Development Manager, Transparency
Amazon.com Services LLC
Bellevue, WA
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…
Added 14 mins ago
Program Manager I, Transportation Engineering Systems
Amazon.com Services LLC
Bellevue, WA
Join the Transportation Engineering Systems (TESS) team where you'll directly influence how Amazon's transportation network operates at scale. As a Program Manager on the Transportation…
Added 14 mins ago
Senior Software Development Manager, Hydro
Amazon Development Center U.S., Inc.
San Francisco, CA
…with a center of gravity at AWS. We are looking for a Senior Software Development Manager to lead the AWS Hydro team, own the technical strategy, scale the engineering organization, and…
Added 14 mins ago
Principal PMT, Hydro
Amazon Development Center U.S., Inc.
San Francisco, CA
Join us in building the future of cloud-scale software development. We are looking for a Principal Product Manager - Technical. As part of the Hydro team at AWS, you'll work on open-source…

Blackhawk Network

Incident Commander

Pleasanton, CA, United States

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds - focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview

The Incident Manager first responsibility is handling critical escalations in the Operation Control Center. They are responsible for all Class 1-3 incident tickets, driving them to resolution. They are the primary leader in coordinating the efforts of the Control Center and our external partners through our incident management process. They act as the final authority in ensuring that the work is completed as quickly as possible. They will need to incorporate a risk-based approach to the job, and all their decisions need to be weighed. They need to understand and evaluate the risks of not only performing an action but also those from not performing an action before taking any course.

Responsibilities

Proactively finds potential site issues and takes initiative to address them in a timely fashion.
The TDO is also responsible for providing concise communications of events, both verbally and written. They need to ensure that incident documentation is complete and can be used for executive briefings as well as the starting point for the problem management process.
Coordinate the activities of and provides leadership to others, particularly Control Center staff, Site Reliability Engineering, and Release Management as well as cross functional teams.
Understand the impact various systems have on the business.
Provides guidance to others around impact.
Keep abreast of emerging technologies in the industry and provides an opportunity assessment for internal deployments.

Qualifications

The TDO needs to have a solid background in the software and systems that are used throughout the BHN environment as well as have a complete understanding of the complexity of the BHN application stack. They should be well versed in the middleware software that is being used to support the BHN applications.
Organized and detailed mind that is as capable of considering the big picture as it is delving into the gritty specifics that define day-to-day troubleshooting.
Unafraid to take the lead; who understands the importance of process as a means for defining good business practices, rather than as an excuse to avoid ownership and responsibility.
Confidence in his/her abilities; and who can immediately step into a leadership role, demand the respect of experienced staff.
Advanced understanding of technical concepts required for a specialized field.
Advanced in multiple systems technologies in use at BHN and exhibit leadership in at least one area of expertise.
Familiarity with all domain technologies to handle any routine task or issue that may occur in day-to-day activities.
Know BHN processes and interactions required to provision and support systems on the site.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

Salary Range for California Residents Only: $138,140.00 to $234,860

Salary Range for Illinois Residents Only: $113,300.00 to $192,642.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.

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