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Sr. Program Manager - Clinical Software and AI
MDU Medtronic USA Inc
Lafayette, CO
You will be on the cutting edge of cloud software, data and AI technologies for spine and cranial treatment and intervention. In this global role, you will work with leading surgeons and…
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Configuration Management Engineer (early career)
Westinghouse Electric Company, LLC
Cranberry Township, NC
…solve daily problems with CM tools. You will also work with engineering and software teams to test changes and get issues to the right people for…
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Cyber Systems Support Specialist
By Light Professional IT Services LLC
Annapolis Junction, MD
Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years’ experience in lieu of degree)
Added 1 min ago
Systems Engineering Manager - Ridgeland, MS
BankPlus
Ridgeland, MS
The Systems Engineering Manager will provide leadership and supervision to ensure IT infrastructure supports the requirements of the company’s near-term growth goals and aligns with its…
Added 1 min ago
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Project Manager, HWAD
Day & Zimmermann
Hawthorne, NV
- $83,520 to $125,280 USD / year
The Project Manager owns the planning, execution, financial monitoring, and delivery of assigned ammunition demilitarization, renovation, production, and load, assemble, and pack (LAP)…
Added 1 min ago
Software Engineer Manager II
One Identity
United States
One Identity is excited to welcome a Software Engineering Manager. If you’re passionate about leadership and innovation, this is the perfect opportunity for you!
Added 2 mins ago
E
Scheduling Specialist
Evolution
Philadelphia, PA
- Up to $21 USD / hour
…Presenters (Online Casino Dealers) & Hosts, Game Development, Software Engineering, IT-support, Facility build and maintenance as well as people & administrative support services. Evolution…
Added 2 mins ago
Project Engineer/Responsible Engineer
MS Technology, Inc.
Oak Ridge, TN
…quality program, is responsible for coordinating and leading the engineering activities associated with assigned projects. The Responsible Engineer serves as the primary technical liaison…
Added 2 mins ago
DP
Accounting Specialist / Project Accountant
Davis Partnership Architects
Denver, CO
- $25 to $35 USD / hour
Prepare draft invoices for project manager review and approval.
Added 2 mins ago
Staff Technical Program Manager, Electronics
Rivian
Palo Alto, CA
…generations. Role Summary Rivian is seeking a Staff Technical Program Manager to electronics product development across the vehicle portfolio.This role owns complex, cross-functional…
Added 3 mins ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
5+ years of software engineering experience developing complex systems software.
Added 5 mins ago
Strategic Partnerships Manager
SoFi Tech Solutions
United States
Added 5 mins ago
Mechanical Pre-Con Lead - Industrial
Kiewit
Kansas City, KS
We are seeking an experienced Mechanical Pre-Construction Manager to lead and manage mechanical scopes for large-scale data center construction projects. This role is responsible for…
Added 5 mins ago
Sr. Product Owner I- Operations Tech.
Duquesne Light Company
Glenshaw, PA
Reporting to the Manager of Product - Operations, the Senior Product Owner I is primarily responsible for guiding product roadmaps and prioritization across various domains and systems…
Added 5 mins ago
RC
MEP Manager
RJM CONSTRUCTION LLC
Golden Valley, MN
- $125,000 to $190,000 USD / year
The MEP Manager serves as a technical and project leadership resource responsible for guiding mechanical, electrical, and plumbing (MEP) strategy, coordination, and execution throughout the…
Added 6 mins ago
Engineering Operations Technician
Amazon Data Services, Inc.
Umatilla, OR
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 6 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Mesa, AZ
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 6 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Mesa, AZ
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 6 mins ago
Engineering Operation Technician, PHX65 DCEO
Amazon Data Services, Inc.
Mesa, AZ
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 6 mins ago
Design Systems Engineer - Engines
Stellantis
Auburn Hills, MI
Coordinate with Engineering, Family Manager, Purchasing and other support teams to develop resource development timelines, validation requirements including coordination of testing plans…
Added 6 mins ago
Solution Architect
Stellantis
Auburn Hills, MI
A degree in an engineering field (e.g. computer, software, machine learning, intelligent systems, control systems, mechatronics, systems, mechanical engineering…) or a science field (e.g.…
Added 6 mins ago
AI Program Lead
The Mosaic Company
Tampa, FL
Work with the business change manager(s) to define and track key performance indicators - including quantifiable business value ($-impact, efficiency gains, risk reduction) - properly…
Added 6 mins ago
Audit Product Manager
JPMC page
Jersey City, NJ
As a Vice President, Product Manager – Audit Strategy, Innovation & Practices in Internal Audit Technology, you will drive the vision and execution of applications that support our Internal…
Added 7 mins ago
S
Senior Technical Project Manager (Contract)
SmartLogic
Remote, United States
- $70 to $85 USD / hour
We are seeking an experienced Senior Technical Project Manager with a strong background in agile software development, client relationship management, and delivering complex software…
Added 7 mins ago
Maintenance Engineer
Luxfer Magtech - Cincinnati
Cincinnati, OH
PRIMARY RESPONSIBILITIES: The Maintenance Engineer supports the Engineering Manager and manufacturing operations through the design, improvement, implementation, and optimization of…

Blackhawk Network

Incident Commander

Pleasanton, CA, United States

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds - focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview

The Incident Manager first responsibility is handling critical escalations in the Operation Control Center. They are responsible for all Class 1-3 incident tickets, driving them to resolution. They are the primary leader in coordinating the efforts of the Control Center and our external partners through our incident management process. They act as the final authority in ensuring that the work is completed as quickly as possible. They will need to incorporate a risk-based approach to the job, and all their decisions need to be weighed. They need to understand and evaluate the risks of not only performing an action but also those from not performing an action before taking any course.

Responsibilities

Proactively finds potential site issues and takes initiative to address them in a timely fashion.
The TDO is also responsible for providing concise communications of events, both verbally and written. They need to ensure that incident documentation is complete and can be used for executive briefings as well as the starting point for the problem management process.
Coordinate the activities of and provides leadership to others, particularly Control Center staff, Site Reliability Engineering, and Release Management as well as cross functional teams.
Understand the impact various systems have on the business.
Provides guidance to others around impact.
Keep abreast of emerging technologies in the industry and provides an opportunity assessment for internal deployments.

Qualifications

The TDO needs to have a solid background in the software and systems that are used throughout the BHN environment as well as have a complete understanding of the complexity of the BHN application stack. They should be well versed in the middleware software that is being used to support the BHN applications.
Organized and detailed mind that is as capable of considering the big picture as it is delving into the gritty specifics that define day-to-day troubleshooting.
Unafraid to take the lead; who understands the importance of process as a means for defining good business practices, rather than as an excuse to avoid ownership and responsibility.
Confidence in his/her abilities; and who can immediately step into a leadership role, demand the respect of experienced staff.
Advanced understanding of technical concepts required for a specialized field.
Advanced in multiple systems technologies in use at BHN and exhibit leadership in at least one area of expertise.
Familiarity with all domain technologies to handle any routine task or issue that may occur in day-to-day activities.
Know BHN processes and interactions required to provision and support systems on the site.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

Salary Range for California Residents Only: $138,140.00 to $234,860

Salary Range for Illinois Residents Only: $113,300.00 to $192,642.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.

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