Jobs in the United States

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Added 11 mins ago
Web Producer
Sonar
Austin, TX
…developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages,…
Added 19 mins ago
Data Analyst | Network Solutions
CBIZ
Remote, United States
Proven experience with ServiceNow and Snowflake or Data Lake for data retrieval and extraction
Added 27 mins ago
ND
IT Asset Management Specialist #1899241
Network Designs Inc.
Washington, DC
- $50,000 to $60,000 USD / year
Experience with BMC Remedy Asset Management, BMC CMDB, ServiceNow, or a comparable
Added 42 mins ago
JH
IT Service and Operations Manager
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
Lead improvements to service management workflows and operational practices using tools such as ServiceNow, Jira, or similar platforms. Develop solutions that improve task execution,…
Added 45 mins ago
Senior Staff Software Engineer_Voice AI Agent Prompting
ServiceNow
Santa Clara, CA
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 56 mins ago
Lead, Business Process Enablement
Federal Express Corporation
Remote, United States
Partner with technical teams to validate end-to-end integration flows and operational triggers across Workday, ServiceNow, and Odyssey, safeguarding business handoffs and service tiering.
Added 1 hour ago
C
Atlassian Delivery Director
Cprime
Remote, United States
- $150,000 to $180,000 USD / year
…companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as…
Added 1 hour ago
Identity & Access Management (IAM) Engineer, Lead
TCC Toyota Motor Credit Corporation Company
Plano, TX
Experience with Agile and SDLC practices and tools (Jira, Confluence, ServiceNow).
Added 1 hour ago
W
Senior CloudOps Engineer
Worldpac
Oakbrook, IL
- $150,000 to $170,000 USD / year
…enterprise systems such as Oracle Fusion, Salesforce, Workday, ServiceNow, IBM i (iSeries), and enterprise data platforms including Snowflake and/or Data Bricks. Automation,…
Added 1 hour ago
Senior Manager of Release Train Engineering
Lumen Technologies
OR
Advanced experience with Jira, Jira Align, Confluence, Clarity, ServiceNow SPM, Power BI, AI tools, Agile dashboards, roadmap tools, flow metrics, and executive reporting preferred.
Added 1 hour ago
B
Staff Security Engineer – AI - R01573022
Brillio
Seattle, WA
- $120,000 to $130,000 USD / year
…Nmap, PaaS - Security, CxSAST, Web Application Scanning (WAS), ServiceNow GRC,…
Added 1 hour ago
B
Senior Cloud Security Engineer - R01573020
Brillio
NY
- $120,000 to $130,000 USD / year
…Nmap, PaaS - Security, CxSAST, Web Application Scanning (WAS), ServiceNow GRC,…
Added 1 hour ago
Senior Manager of Release Train Engineering
Lumen Technologies
Remote, United States
Advanced experience with Jira, Jira Align, Confluence, Clarity, ServiceNow SPM, Power BI, AI tools, Agile dashboards, roadmap tools, flow metrics, and executive reporting preferred.
Added 1 hour ago
Cybersecurity Policy Analyst
Cherokee Federal
Remote, United States
Added 1 hour ago
Senior ServiceNow Developer
Children's Health
Dallas, TX
Job Title & Specialty Area: Senior ServiceNow Developer
Added 1 hour ago
ServiceNow Developer
Proximate Technologies Inc.
Plano, TX
Designs and develops new ServiceNow workflows and processes
Added 1 hour ago
C
Forward Deployed Engineer
Caylent
United States
- $136,000 to $216,000 USD / year
Familiarity with enterprise systems: Salesforce, Oracle, D365, Workday, ServiceNow, or equivalent
Added 1 hour ago
OC
Senior Automation Developer
O. C. Credit Union
Santa Ana, CA
- $146,336 to $182,920 USD / year
Under limited direction, the Senior Automation Developer will design and build modern automations across multiple platforms, connect on-prem systems with cloud services, and start to embed…
Added 1 hour ago
Senior Program Manager
Northramp LLC
Washington, DC
…Desk delivered by a Managed Service Provider (MSP) and run on…
Added 1 hour ago
Senior IT Operations Support Level 3
Cavender Stores, LTD.
Dallas, TX
Utilize ServiceNow ITSM for incident, problem, and change management.
Added 1 hour ago
Data Center Technician - 3rd Shift
Ignite IT
Memphis, TN
Create, update, and maintain incident tickets, service requests, and change records using ServiceNow.
Added 1 hour ago
GI
SCITLS Computer Support Technician
GD Information Technology, Inc.
United States
- $30.44 to $41.18 USD / hour
Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) to manage user support requests
Added 1 hour ago
GI
Desktop Support Technician | Onsite DC | Eligible for Public Trust
GD Information Technology, Inc.
United States
- $28.61 to $38.71 USD / hour
Manage ServiceNow Tickets: Document, track, and resolve incidents and requests while meeting established SLAs.
Added 1 hour ago
RE
Principal Incident Response Engineer
RGA Enterprise Services Company
Remote, United States
- $126,710 to $188,840 USD / year
Experience with Splunk, Microsoft Defender, CrowdStrike Falcon, ServiceNow SIR, and cloud security technologies - Required
Added 1 hour ago
IT Senior Project Manager – M&A Technology
BDO USA Experienced
Grand Rapids, MI · Kalamazoo, MI · Detroit, MI
Experience as an IT Project Manager, Business Systems Analyst, Software Systems Analyst, Business Process Analyst, Technology Support Analyst, or Software Developer, required

Black Box

Sr DAS Support Engineer - Contract

United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

The Senior DAS Support Engineer serves as the Level 3 escalation point and technical authority for distributed antenna systems and in-building wireless environments across healthcare and enterprise deployments. The role provides hands-on support for multi-vendor DAS and private LTE/CBRS platforms, with responsibility for complex incident resolution, system reliability, planned maintenance, and technical coordination. The engineer leads technical work through diagnosis, implementation, validation, and closure. This requires sound engineering judgment, effective coordination with customers, carriers, OEMs, and field teams, and disciplined execution within established change-control and service-level requirements. Primary Responsibilities Technical Support and Service Reliability

Provide Level 3 escalation support for complex DAS and in-building wireless incidents across CommScope ION-E/ERA, Corning ONE, SOLiD ALLIANCE, JMA TEKO, and comparable platforms.
Diagnose and resolve faults involving RF performance, fiber and coaxial infrastructure, system hardware, software, and management connectivity.
Support and troubleshoot private LTE and CBRS deployments, including Celona, Ericsson, Nokia, and comparable platforms, whether standalone or integrated with DAS environments.
Own the full incident lifecycle in ServiceNow, including triage, diagnosis, escalation, vendor engagement, service restoration, and documented closure within applicable SLAs.
Lead technical coordination with OEMs and carriers for advanced troubleshooting, equipment replacement, software defects, and service-impacting issues.
Analyze system alarms, health data, and recurring incidents to identify degradation and recommend corrective action before further service impact.
Validate monitoring coverage, alarm delivery, alert routing, and escalation readiness with the monitoring and operations teams.
Produce root cause analyses and after-action reports that document findings, corrective actions, and recommendations to prevent recurrence.

Planned Changes and Technical Coordination

Prepare or review methods of procedure for firmware upgrades, configuration changes, and other planned maintenance. Address prerequisites, risk, configuration backups, rollback steps, and acceptance criteria.
Execute approved maintenance activities within established change-control processes, including pre-change checks, post-change testing, and confirmation of service stability.
Coordinate technical activities among remote engineers, field personnel, OEMs, carriers, and customer teams during troubleshooting, upgrades, and cutovers.
Determine when onsite intervention is required, define the technical scope for dispatch, direct field troubleshooting remotely, and validate completed work.
Coordinate customer acceptance testing and resolve technical findings before closing the change or maintenance activity.
Provide technical leadership during commissioning, integration, and stabilization of new or modified DAS and private LTE/CBRS deployments.
Maintain clear next actions for unresolved technical issues and dependencies through resolution or an accepted handoff.
Participate in scheduled after-hours maintenance and the assigned support coverage rotation.

Documentation and Engineering Development

Maintain accurate technical records for supported sites, including system configurations, equipment inventories, software versions, topology, and change history in designated systems such as NetBox and ServiceNow.
Identify discrepancies in site and support records and coordinate corrections with the responsible teams.
Develop and maintain troubleshooting procedures, runbooks, and technical handoffs that support consistent service delivery.
Mentor engineers through case reviews, practical troubleshooting guidance, and structured knowledge transfer.
Communicate service impact, technical findings, recovery actions, and outstanding dependencies clearly to customers and internal stakeholders, including hospital clinical and facilities teams.

Required Skills and Experience DAS and RF Engineering

Strong hands-on experience supporting multi-OEM DAS environments, including CommScope, Corning, SOLiD, JMA, and comparable platforms.
Experience independently diagnosing and resolving complex DAS faults and coordinating technical recovery across multiple teams.
Sound knowledge of DAS architectures, RF engineering principles, and LTE/5G technologies as applied to in-building wireless systems.
Experience integrating and optimizing cellular and two-way radio services within neutral-host, multi-carrier DAS environments.
Knowledge of cellular and two-way radio frequency bands and the technologies used within them.
Ability to calculate and validate RF power allocation and sharing across supported DAS configurations within applicable OEM specifications and carrier requirements.
Experience troubleshooting passive intermodulation (PIM) and interpreting RF test results.
Experience using an Anritsu Site Master or equivalent RF diagnostic equipment.
Working knowledge of fiber-optic and coaxial infrastructure troubleshooting.
Proficiency reading and navigating iBwave design files to understand system topology, locate components, and support troubleshooting and basic design review.

Private LTE, CBRS, and Monitoring

Experience supporting private LTE/CBRS solutions, including spectrum considerations, Spectrum Access System (SAS) interaction, and enterprise use cases.
Working knowledge of DAS network management platforms, including Errigal and OEM management tools.
Ability to troubleshoot IP connectivity used for DAS management and monitoring and coordinate resolution with network and security teams.
Experience validating system health, alarm reporting, and monitoring integration.

Operational Practice

Practical experience with ITIL-aligned incident, problem, and change management.
Experience using ServiceNow for incident ownership, technical documentation, escalation, and closure.
Ability to develop and execute maintenance procedures with defined risk controls, rollback steps, and verification criteria.
Ability to produce clear, actionable root cause documentation.
Experience directing technical work remotely and validating field results.

Professional Expectations

Exercise sound technical judgment and remain calm and decisive during high-severity incidents.
Work independently while coordinating effectively with engineering, operations, vendors, carriers, and customer teams.
Communicate clearly with technical and nontechnical stakeholders.
Maintain ownership of assigned technical issues and follow through on outstanding actions.
Provide practical guidance that improves the capability and independence of other engineers.

Preferred Qualifications

OEM certifications from CommScope, Corning, SOLiD, JMA, or equivalent vendors, or demonstrated equivalent experience and knowledge.
CBRS or private LTE certifications from Celona, Ericsson, Nokia, or comparable providers.
Experience supporting DAS in healthcare environments, with an understanding of clinical impact and maintenance constraints.
Experience with structured cabling and field validation methods.

Education Bachelor’s degree in Electrical Engineering, Telecommunications, or a related field preferred, or equivalent practical experience in DAS and wireless support. Supervisory Responsibility This position has no direct reports. It carries senior technical responsibility and provides technical coordination, guidance, and mentorship to other engineers.

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