Jobs in the United States

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Added 3 mins ago
Surveillance Manager
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Must have excellent knowledge of Blackjack, Craps, Roulette, Poker, Baccarat, and carnival games
Added 4 mins ago
WU
Research Technician I - Pulmonary & Critical Care Medicine
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United States
- $16.54 to $22.35 USD / hour
Assists with laboratory duties in a research setting; performs routine tests with direction from the supervisor, manager or higher-level technician.
Added 4 mins ago
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Lead Technical Program Mgr
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- $170,500 to $228,600 USD / year
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Added 6 mins ago
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- $73,000 to $89,000 USD / year
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Entire Quality control program and shop inspectors for all JVF facilities.
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Added 6 mins ago
Yankee Candle - 2nd Assistant Store Manager - Greenwood, IN
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Support the Store Manager in executing the following roles and responsibilities to deliver an exceptional employee and guest experience and drive profitable top-line sales growth.
Added 7 mins ago
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- $27.25 to $34.06 USD / hour
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Added 8 mins ago
SJ
Manager, Clinical Microbiology
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- $94,640 to $169,520 USD / year
Licensure, Registration and/or Certification Required by Law:
Added 8 mins ago
Staffing Specialist
MAU
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Reports to the Senior Staffing Specialist or Operations Manager
Added 9 mins ago
OM
Mobile Home Community Manager
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Durand, MI
- $50,000 USD / year
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Added 9 mins ago
Restaurant Shift Leader - Unit 1269
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You’ll partner hand‑in‑hand with your Restaurant Manager team as you sharpen leadership skills, build shift‑management capability, and strengthen your operational foundation.
Added 9 mins ago
Restaurant Engineering & Innovation Senior Manager
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As a Restaurant Engineering & Innovation Senior Manager, you must have: · Candidates must reside within commuting distance of the San Antonio Home Office
Added 9 mins ago
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Added 9 mins ago
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Added 10 mins ago
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Timberland: Assistant Manager - Houston Premium Outlets
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- $20 to $30 USD / hour
A day in the life of an Assistant Store Manager at Timberland looks a little like this.
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Site Manager - Toldeo, Ohio
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The Site Manager is responsible for leading and overseeing a team of coaches responsible for member outreach, enrollment, engagement and care coordination activities. This role ensures…
Added 10 mins ago
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- $60.99 to $80.78 USD / hour
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Added 10 mins ago
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Full Time Retail Key Carrier Coordinator
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- $16.25 to $16.75 USD / hour
- Full-time
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Added 11 mins ago
WV
Veterinary Hospital Manager
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- $65,000 to $75,000 USD / year
Westside Pet Hospital is looking for a Veterinary Hospital Manager who brings enthusiasm, strong leadership skills, and a genuine passion for team development. We’re looking for a…
Added 11 mins ago
NG
Dairy/Frozen Assistant
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- $19.5 USD / hour
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Added 11 mins ago
HL
Backroom Supervisor Key Carrier
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Peachtree Corners, GA
- $15.25 to $15.75 USD / hour
Key Carriers must have open availability, including nights and weekends

Birge & Held Group LLC

Operations Manager

Indianapolis, IN, United States

$66,179 to $82,724 USD / year

Apply on secure7.saashr.com About employer

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Job details

Pay: $66,179 to $82,724 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply on secure7.saashr.com About employer

More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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Work requirements

Jobs in the United States