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Community Manager
Sequoia Equities
Beaverton, OR
- $73,000 to $89,000 USD / year
Ensure you're covered – superior health, dental, and vision insurance and a 401(k) program with matching contributions that keeps you on track for your future
Added 1 min ago
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Pharmacy Operations Manager
Walgreens
LACEY, WA
- $22.5 to $35.75 USD / hour
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Added 1 min ago
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Pharmacy Operations Manager
Walgreens
BARTLETT, IL
- $22.5 to $35.75 USD / hour
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Added 1 min ago
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Pharmacy Operations Manager
Walgreens
AURORA, CO
- $22.5 to $35.75 USD / hour
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Added 1 min ago
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Pharmacy Operations Manager
Walgreens
GREENVILLE, AL
- $22.5 to $35.75 USD / hour
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Added 1 min ago
Procurement Specialist
Amrize
Oklahoma City, OK · Williamsport, MD · Franklin, IN · South Gate, CA · Portland, OR · Nashville, TN
Sound judgment and negotiation skills, including the ability to recognize when an issue requires Category Manager, legal, or management review.
Added 1 min ago
Manufacturing Engineering Manager
East Peoria, IL · Decatur, IL
The Manufacturing Engineering Manager will lead a team of 3 to 5 members providing manufacturing engineering skills and resources to drive continuous improvement across the RIOP global…
Added 1 min ago
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PDC Team Lead
Athens, GA
- $25.3 USD / hour
Must have parts, product, manufacturing & assembly experience · Must have experience operating excavators or tractors
Added 1 min ago
Manager, Distribution (Night Shift)
IN
Work Schedule: Night Shift (Wednesday - Friday 6:30 PM - 6:30 AM ET)
Added 1 min ago
Manager, Distribution (3rd Shift)
Lafayette, IN
…self-starter to join our Product Support and Logistics Division as a Manager, Distribution (3rd Shift) in Lafayette,…
Added 1 min ago
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Team Lead 1st Shift Lebanon Receiving
IN
- $27.15 USD / hour
As a team lead you will, assist the Section Manager in leading Team members, coordinating and delegating workflow and overseeing day to day operation of area; promoting cooperative team…
Added 1 min ago
PRODUCE/CLERK
The Kroger Co.
East Wenatchee, WA
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance…
Added 1 min ago
Masonry Sales Representative
CRH
Panama City, FL
This position is remote and this person must live in Panama City, FL or in the nearby surrounding area · Must live within the territory boundaries
Added 1 min ago
Store Manager
O'Reilly Automotive Stores, Inc.
United States
Sales Specialist Training, Assistant Manager Certification, Manager Development Program module
Added 1 min ago
Store Manager in Training
O'Reilly Automotive Stores, Inc.
United States
Must complete Assistant Manager Certification, Sales Specialist Training, and Manager Development Program
Added 2 mins ago
Advanced Hardware Engineer
Aerospace
Glendale, AZ
YOU MUST HAVE
Added 2 mins ago
Medical Director
Volunteers of America National Services
Durham, NC
Experience: Must have a minimum of one year of experience working with a frail or elderly population · Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact
Added 2 mins ago
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Maintenance Supervisor
CCSWW
Vancouver, WA
- $27.25 to $34.06 USD / hour
Must have knowledge of basic carpentry, electrical, painting, drywall repair and plumbing concepts
Added 2 mins ago
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Administrative Assistant II
CCSWW
Lacey, WA
- $23.4 to $26.92 USD / hour
Must have reliable transportation, valid driver’s license, and automobile insurance and ability to transport clients in your personal vehicle · Must have an acceptable driving record per CCS’ driving policy
Added 3 mins ago
Non-Certified Pharmacy Technician
Hy-Vee Inc
Keokuk, IA
Vaccination certification required if administering vaccines, as required by law
Added 3 mins ago
Pharmacy Technician, Certified
Hy-Vee Inc
Independence, MO
Vaccination certification required if administering vaccines, as required by law
Added 3 mins ago
Pharmacy Technician, Non-Certified
Hy-Vee Inc
Independence, MO
Vaccination certification required if administering vaccines, as required by law
Added 3 mins ago
Pharmacy Technician, Certified
Hy-Vee Inc
Independence, MO
Vaccination certification required if administering vaccines, as required by law
Added 3 mins ago
Pharmacy Technician, Non-Certified
Hy-Vee Inc
Independence, MO
Vaccination certification required if administering vaccines, as required by law
Added 3 mins ago
Manager, Marketing Performance
ACS Auto Club Services, Inc.
Remote, United States
…portfolio across paid, earned, and owned channels for Membership, Insurance, and Travel. Establishes full-funnel marketing performance strategies, translates complex data into clear…

Birge & Held Group LLC

Operations Manager

Indianapolis, IN, United States

$66,179 to $82,724 USD / year

Apply on secure7.saashr.com About employer

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Job details

Pay: $66,179 to $82,724 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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Work requirements

Jobs in the United States