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Wireless Retail Sales Associate - W2809
OSL Retail Services Inc
BUCKHANNON, WV
- $17 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
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Wireless Retail Sales Associate - W3282
OSL Retail Services Inc
LOGAN, OH
- $18 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
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Wireless Retail Sales Associate - W3851
OSL Retail Services Inc
LAFAYETTE, IN
- $18 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
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2026 Management & Sales Training Program - Louisville
Sherwin-Williams
Louisville, KY
The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’…
Added 2 mins ago
Outside Sales Advisor
Neptune Management Corp
Tacoma, WA
· Sales career development through the SCI Direct Certification Level Training Program
Added 2 mins ago
M
Selling and Support Captain, Lacantera - Full Time
Macy's
San Antonio, TX
- Full-time
…colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience…
Added 2 mins ago
M
Administrative Support Team Associate, Riverside Galleria at Tyler - Part Time
Macy's
Riverside, CA
- Part-time
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Added 2 mins ago
M
Retail Sales Associate - Furniture/Mattresses/Rugs, Newport Fashion Island - Full Time
Macy's
Newport Beach, CA
- Full-time
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in our Furniture areas and create shopping experiences that make every…
Added 2 mins ago
M
Selling and Support Captain, Temecula Promenade - Full Time
Macy's
Temecula, CA
- Full-time
…colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience…
Added 2 mins ago
M
Selling and Support Captain, Park Meadows - Full Time
Macy's
Lone Tree, CO
- Full-time
…colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience…
Added 2 mins ago
M
Asset Protection Detective, Newport Centre - Jersey City - Full Time
Macy's
Jersey City, NJ
- Full-time
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Added 4 mins ago
Sales Manager - New Business Development
SFC Payroll Inc
Remote, United States
Provide regular sales reports and forecasts to senior management, tracking progress against business development goals.
Added 4 mins ago
Assistant Store Manager
Columbia Brands USA, LLC.
Chandler, AZ
Growth opportunities: Grow your career with the Tuition Assistance Program and learning/development courses
Added 4 mins ago
Parts Warehouse Associate - Second Shift
Yancey Bros. Co.
Dacula, GA
…for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed…
Added 4 mins ago
Store Manager in Training
Virginia CVS Pharmacy, L.L.C.
Fredericksburg, VA
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 5 mins ago
Sr. Systems Engineer
Inspire Medical Systems Inc.
Minneapolis, MN · Golden Valley, MN
Support new product launch planning in partnership within product development, operations, marketing, sales & education
Added 5 mins ago
Operations Manager
CVS Pharmacy, Inc.
Austin, TX
…position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal…
Added 5 mins ago
Operations Manager
Maryland CVS Pharmacy, L.L.C.
Mechanicsville, MD
…position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal…
Added 5 mins ago
Operations Manager
Maryland CVS Pharmacy, L.L.C.
Mechanicsville, MD
…position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal…
Added 5 mins ago
Store Manager in Training
CVS Pharmacy, Inc.
Cambridge, MA
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 5 mins ago
Operations Manager
Kansas CVS Pharmacy, L.L.C.
Overland Park, KS
…position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal…
Added 5 mins ago
Store Manager in Training
Georgia CVS Pharmacy, L.L.C.
Lithonia, GA
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 6 mins ago
Executive Director in Training (EDIT) Program
Integrated Real Estate Group
Round Rock, TX
Integrated Real Estate Group’s Executive Director in Training (EDIT) Program is a paid, structured leadership development program designed for high-potential professionals who are ready to…
Added 6 mins ago
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Department Manager
The Paper Store
SOUTH WINDSOR, CT
- $17 to $19 USD / hour
Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS…
Added 7 mins ago
C
Senior Full Stack Engineer
Capgemini
Columbia, SC, SC
- $80,420 to $106,050 USD / year
8-9 years of hands on software development experience building full stack applications using Java Spring Boot RESTful services JavaScript, TypeScript, Nodejs HTML5 CSS3 and modern frontend…

Birge & Held Group LLC

Operations Manager

Evansville, IN, United States

$74,845 to $80,000 USD / year

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Job details

Pay: $74,845 to $80,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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