Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Food & Beverage Manager
Vaco LLC
Yulee, FL
We are seeking a hands-on, service-focused leader to oversee daily operations, team performance, guest experience, scheduling, inventory, and budgeting in a private, high-touch environment.…
Added just now
IT Manager
Vaco LLC
New Albany, IN
The Manager of Information Technology oversees IT operations in a manufacturing environment, ensuring production uptime, system reliability, infrastructure performance, and effective team…
Added just now
Manager, Patient Services
AdaptHealth LLC
Remote, United States
The Patient Services Manager at AdaptHealth leads a dedicated team responsible for delivering exceptional customer service and operational support to patients, healthcare providers, and…
Added just now
MT
Shuttle Driver
Metropolis Technologies
BALTIMORE, MD
- $19 to $20.6 USD / hour
Courteously assist Customers by answering any questions they may have. If necessary, direct the Customer to the Facility Manager for further assistance.
Added 1 min ago
HR Manager (In Field Role) | Riviera Dining Group
Riviera Dining Group
Miami, FL
The ideal candidate for the Manager, Human Resources – Venue Operations position will have experience in all areas of Human Resources. The position will be field-based and rotate daily…
Added 1 min ago
PB
Director of Finance Palm Beach County Public Defender's Office
Palm Beach County Public Defender / 15th Circuit
West Palm Beach, FL
- $90,000 to $100,000 USD / year
A hands-on participative manager, the Director of Finance leads and develops an internal team to support the following areas: finance, financial planning, accounting, and budgeting. Given…
Added 1 min ago
Fleet Maintenance Operations Coordinator
Amerit Fleet Solutions
CHARLOTTE, NC
Reports To: Operations Service Center Manager / Vended Maintenance Lead
Added 1 min ago
Administrative Branch Manager
Kentucky Personnel Cabinet
Bowling Green, KY
By joining our Division of Driver Licensing as a Administrative Branch Manager in Warren County, you’ll have
Added 1 min ago
Ohio District Manager
Kids & Company Ltd
Avon Lake, OH · Solon, OH · Highland Heights, OH · Twinsburg, OH · Columbus, OH · Westlake, OH · Cleveland, OH · Strongsville, OH · Medina, OH · Hudson, OH · Beachwood, OH
As a District Manager at Sweet Kiddles, you embody our core values of being Flexible, Growth-Minded, and Disciplined. Your role is pivotal in ensuring the delivery of our mission: to change…
Added 1 min ago
E
Youth Career Advisor (800017)
Equus
Rock Hill, SC
- Up to $20 USD / hour
Works under direction of the Career Services Manager to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as…
Added 1 min ago
GB
Warehouse Associate - PIE (A)
Grainger Businesses
JACKSONVILLE, FL
- $18.5 to $19.7 USD / hour
…maintenance. You will role report directly to a DC Supervisor or Process Manager and have regular interaction with other DC…
Added 2 mins ago
Assistant Plant Manager - Lighting and Transportation
Valmont Industries Inc.
Brenham, TX
The Assistant Plant Manager is responsible for the day-to-day manufacturing operations of the Lighting & Transportation business at the Brenham facility, with accountability for safety,…
Added 2 mins ago
DC
F&B Shift Manager
Dufry Careers
New York, NY
- $23.73 to $26.7 USD / hour
Purpose: The Shift Manager I position at Port Authority Bus Terminal, assists branch management in executing QSR or similar restaurant management operations. This role ensures the…
Added 2 mins ago
IL
Talent Acquisition Specialist
IMIA, LLC
Portsmouth, VA
- $70,000 to $80,000 USD / year
REPORTS TO:Manager, Talent Acquisition/HR Dept Manager
Added 2 mins ago
HA
Part-Time HR Operations Coordinator- 20 hours
HOUSTON AREA WOMENS CENTER
HOUSTON, TX
- $19 USD / hour
- Part-time
Support HR Operations Specialist with administrative support within the full cycle Performance Management process: goals, employee assignment, creation of reviews.
Added 2 mins ago
Hotel Maintenance
MOHAWK CASINO
Hogansburg, NY
As part of the Hotel Operations team will protect and secure company assets: Property, Guest and Associate Safety, Fire Panel, Sprinkler system, Generator/ATS, UPS, Cooling Tower, Rotor…
Added 3 mins ago
SA
Office Manager - Concord Toyota
Sonic Automotive
Concord, CA
- $81,000 to $90,000 USD / year
The Office Manager is responsible for overseeing the daily administrative and accounting operations of the dealership, ensuring accuracy, efficiency, and compliance with company policies…
Added 3 mins ago
Senior IT Operations Manager
Thales Defense & Security, Inc.
CLARKSBURG, MD
Thales has an exciting opportunity for a Senior IT Operations Manager. This position will report to the Senior Director of IT Operations. This position is responsible for service delivery,…
Added 3 mins ago
L
Accounting Manager Consultant
lhh
Grand Rapids, MI
- $49 to $59 USD / hour
We are seeking an experienced Accounting Manager Consultant to support a client during a period of transition and provide hands-on leadership across key accounting functions. This…
Added 3 mins ago
06627 Assistant Store Manager
CosmoProf
Savannah, GA
…optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and…
Added 3 mins ago
Regional Sales Manager
Northwest Bank
Bellevue, PA
The Regional Sales Manager is responsible for the overall coordination and management of the sales activities of the Mortgage Loan Officers. Major responsibilities include recommending…
Added 3 mins ago
School Nutrition Assistant Osseo Senior
Osseo Ind School District 279
OSSEO, MN
Provides accurate and complete information to manager regarding daily menu and food production records.
Added 3 mins ago
Enterprise Compliance Manager
CUC Corporate Brand
Yulee, FL · Dover, DE
The Enterprise Compliance, Ethics & Risk Manager is responsible for developing, coordinating, and monitoring enterprise-wide compliance programs that support the company’s regulated natural…
Added 3 mins ago
Long Term Substitute: Finance Manager (0.42 FTE)
Framingham Public Schools
Framingham, MA
The Finance Manager provides essential operational assistance and financial leadership to the Department of Special Education and the Office of Finance & Operations. This role oversees…
Added 3 mins ago
R2
Food Service - Manager/Cook - Mildred L Day School
RSU 21
Kennebunk, ME
- $23.62 to $27.03 USD / hour
Food Service-Manager/Cook-Mildred L Day School

Birge & Held Group LLC

Operations Manager

Evansville, IN, United States

$74,845 to $80,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $74,845 to $80,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

Report this job