Jobs in the United States

25+ jobs

Save this search

Added just now
Graphic Design Intern
Sargento Foods
Plymouth, WI
Prepare and produce graphic designs, concepts, and layouts for a range of applications including packaging, print, shopper, social and web to help build the Sargento brand
Added just now
QA/QC Field Engineer
FAITH TECHNOLOGIES INC
MENASHA, WI
Added just now
QA/QC Field Engineer
FAITH TECHNOLOGIES INC
MENASHA, WI
Added just now
CO
Engineering Manager
City of Las Cruces
Las Cruces, NM
- $93,935.71 to $136,743.36 USD / year
Position will be advertised as continuous until filled, with periodic review of applications.
Added just now
Community Health Worker-Peer Sprt/Recovr
COUNTY OF WOOD
WISCONSIN RAPIDS, WI
…calls, scheduling appointments, and assisting with completion of applications for programs for which they may be eligible. 11. Document client interactions, activities, service plans, and…
Added 1 min ago
Microsoft Dynamics 365 & Power Platform Developer
Default - MMO
Cleveland, OH
Seeking an MS Dynamics 365 & Power Platform Developer who combines strong development expertise with enterprise architecture awareness and a passion for delivering business-critical…
Added 1 min ago
College Program - Credit Department
Gordon Food Service, Inc.
MI
Evaluate credit applications, financial statements, and credit reports
Added 1 min ago
Career Planner - Job Developer
WORKFORCE CONNECTIONS, INC
LA CROSSE, WI
Added 1 min ago
Patient Service Agent
Smile Doctors LLC
Dallas, TX
Use multiple computer applications concurrently, maneuvering through their respective functions
Added 1 min ago
Senior Controls Engineer
MODINE MANUFACTURING COMPANY
RACINE, WI
Added 1 min ago
Software Engineer 2 - Mobile Developer (iOS & Android)
U.S. Bank
Brookfield, WI
This position will be responsible for the analysis, design, testing, development, and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can…
Added 1 min ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Madison, WI
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 1 min ago
Front End Web Applications Developer (Junior) (5660)
SMX
Madison, WI
SAC is an all-in-one cloud product offered as software as a service (SaaS) for business intelligence (BI), planning, and predictive analytics. Using SAC Analytics Designer as a platform the…
Added 1 min ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Madison, WI
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 1 min ago
Lead Software Engineer
Highmark Health
Madison, WI
The job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. The position…
Added 1 min ago
Associate Software Engineer
Highmark Health
Madison, WI
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 1 min ago
Software Engineer 2
Humana
Madison, WI
The Software Engineer 2 develops, tests, and maintains software applications that support business and technology objectives. The associate works on moderately complex assignments,…
Added 1 min ago
Lead Kubernetes Architect (AKS and GKE)
Humana
Madison, WI
Partner with cross-functional teams to onboard applications and build platform capabilities that improve developer experience, security, and operational consistency.
Added 1 min ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Madison, WI
- $119,600 to $215,400 USD / year
…customers to run inference models and developers to create AI applications with unmatched performance, compliance, and…
Added 1 min ago
Network Operations Engineer
Meta
Madison, WI
…all Tier-1 faults in the network being fully remediated by software. Help others understand our requirements and drive their roadmaps, and in some cases, directly implement lightweight…
Added 1 min ago
M
Certified Microsoft .NET Web Developer (.NET Developer)
ManpowerGroup
Madison, WI
- $62 USD / hour
As a Certified Microsoft .NET Web Developer (.NET Developer), you’ll step into an application support and full-stack development role where your troubleshooting skills, SQL experience, and…
Added 1 min ago
Staff Engineer, Process Development & Automation
Abbott
Madison, WI
…engineering support for a variety of process automation hardware, software applications, and laboratory instruments. This position collaborates cross-functionally with internal and external…
Added 1 min ago
Systems Administrator – Kiteworks
SitusAMC
Madison, WI
Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications.
Added 1 min ago
ASP.Net MVC SSRS Reporting C# Bootstrap Developer
COOLSOFT
Madison, WI
The Certified Microsoft .NET Web Developer IV is responsible for day-to-day maintenance of applications and support for business requests. The person in this role will manage integrations.…
Added 1 min ago
C
Software Engineering Internship – TriZetto Product House
Cognizant
Madison, WI
- $25 USD / hour
As a Software Engineering Intern, you will make an impact by helping to design and develop fully functional software products for the healthcare industry, aligned with user needs and…

Birge & Held Group LLC

Operations Manager

Louisville, KY, United States

$66,179 to $70,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $66,179 to $70,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

Report this job