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Merchandising Assistant Store Manager, in Training
HOME DEPOT U.S.A., INC.
United States
Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot.…
Added just now
Night Ops Assistant Store Manager, in Training
HOME DEPOT U.S.A., INC.
United States
Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The…
Added just now
Specialty Assistant Store Manager, in Training
HOME DEPOT U.S.A., INC.
United States
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The…
Added 1 min ago
Sales Floor Dept Supervisor - Electrical - Plumbing
Lowes
Dayville, CT
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many…
Added 3 mins ago
Senior Sensory Scientist
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Springdale, AR
1ST SHIFT (United States of America)The Senior Sensory Scientist I has responsibility leading the sensory learning agenda for specific initiatives within brands/categories. At Tyson, our…
Added 3 mins ago
Manager, PMO Sales (K-12 Education)
CDW Government, LLC
Chicago / Adams, IL
The Manager, PMO Sales (K-12 Education) is responsible for leading and executing strategic programs that support Education and K-12 sales priorities. This role provides critical project…
Added 4 mins ago
Sr. Project Manager, Technology Delivery 4D
Genpact LLC
521 Fifth Avenue, NY
…driven approach to shape best of breed solutions • Software Development Methodologies with Excellent written and spoken communication skills. • You are responsible to assist or fully…
Added 4 mins ago
Sr. Manager - Projects and Engineering 4D
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Added 5 mins ago
Sr Manager, Product Marketing, Growth & LCM
Bio-Rad Laboratories
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Research IT Supervisor
UC Davis Health
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Leadership and/or experience including short- and long-range planning to support program sustainability is preferred.
Added 7 mins ago
Branch Manager 3 - Downtown Clarksville Office
U.S. Bank National Association
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Added 7 mins ago
Sr. Product Engineer
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…based out of Harvey, IL or Hobart, IN. Reporting to the Senior Manager – Product Engineering (Conduit & Fittings), This role provides technical ownership for assigned product families,…
Added 7 mins ago
WV
Veterinary Hospital Manager
Western Veterinary Partners
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- $55,000 to $60,000 USD / year
Jenks Veterinary Hospital is seeking a Veterinary Hospital Manager who brings together operational excellence, a talent for mentorship, and a commitment to team culture. The ideal candidate…
Added 7 mins ago
Clinical AI Technical Integration Specialist
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Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership.
Added 8 mins ago
Senior Broker Relationship Manager - Small Commercial
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Share field trends and competitive practices with peers, product manager and leaders to promote organization learning and opportunities.
Added 8 mins ago
Principal Portfolio Manager, Infrastructure Development
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…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 8 mins ago
Social Worker Case Management
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Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 10 mins ago
Home Health Clinical Manager
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We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical…
Added 10 mins ago
Managing Director - MicroBuild Impact & Innovation Hub
Habitat for Humanity International - HQ
Washington, DC · Atlanta, GA
Habitat for Humanity International (HFHI) is seeking an accomplished and visionary leader to serve as Managing Director, MicroBuild Impact and Innovation Hub. This leadership role is…
Added 11 mins ago
EV
Client Experience Manager, Veterinary Medicine
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Riverhead, NY
- $70,000 to $80,000 USD / year
Long Island Veterinary Specialists (LIVS) is seeking an experienced Client Experience Manager to lead our Customer Service Representative (CSR) team in Plainview, NY. In this leadership…
Added 11 mins ago
NU
Instructional Assistant III Mod/Severe - H. Allen Hight Elementary (6 hr day) *REPOSTED
Natomas Unified School District
Sacramento, CA
- $23.36 to $29.31 USD / hour
…of special education instructional programs. Assist teachers and staff in development and implementation of programs. Incumbents must be able to work with special needs populations and…
Added 11 mins ago
Associate Marketing Manager, Fever Tree
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In the role of Associate Marketing Manager on Fever-Tree, you’ll help us build a category-leading premium mixer brand and a strategic growth priority for Molson Coors. You’ll operate as a…
Added 13 mins ago
Senior Manager, Product Application
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Danfoss is at the forefront of innovation in data center liquid cooling, and we are searching for a dynamic leader to guide our Product Application Engineering team in North America and…
Added 14 mins ago
AC
Pricing Intelligence Manager
AAA Club Alliance Inc.
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- $72,838 to $106,112 USD / year
AAA Club Alliance is seeking an experienced Pricing Intelligence Manager. The Pricing Intelligence Manager is a functional manager responsible for developing and optimizing data-driven…
Added 15 mins ago
Home Health Clinical Manager
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We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical…

Birge & Held Group LLC

Operations Manager

Louisville, KY, United States

$66,179 to $70,000 USD / year

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Job details

Pay: $66,179 to $70,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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