Jobs in the United States

25+ jobs

Save this search

Added just now
AH
Property Manager
Aurora Housing Authority
Aurora, CO
- $31 to $33 USD / hour
…1700 vouchers, and offering a variety of programs with case…
Added just now
Lead Central Sterile Supply Tech
Trinity Health
Hartford, CT
Under moderate direction of the Central Service Manager coordinates smooth flow of surgical instrument processing and case cart management activities. Serves as liaison between CSP team,…
Added just now
Senior Treasury Analyst - Cash Operations (Hybrid)
Trinity Health
Livonia, MI
The centralized Cash Management Program processes over $7 billion annually. Responsible for the daily operation and monthly reporting of the centralized Cash Management Program, which…
Added just now
TH
Medical Technologist - Full Time
Trinity Health
Darby, PA
- Full-time
Sufficient knowledge of QC, protocol and procedures and brings exceptions immediately to manager.
Added 1 min ago
Risk Analyst
TerraPower LLC.
Bellevue, WA
…Schedule Risk Analyst. This role reports to the TerraPower Project Management Office within the Project Risk Management Program. The Schedule Risk Analyst plays a critical role in…
Added 1 min ago
Research Program Manager - NC Collaboratory
University of North Carolina- Chapel Hill
NC
In collaboration with the Social Sciences team and leadership teams from partner entities, the Research Program Manager will help develop research plans and review proposals for new…
Added 1 min ago
Seasonal Holiday Retail Manager - Decatur Mall
Cherry Hill Programs
Decatur, AL
As our Local Manager, you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo operations, drive sales and service…
Added 1 min ago
Data Governance Manager
Apple
San Diego, CA
Robust program management capabilities, with deep expertise in risk management, prioritization, and orchestrating multiple concurrent, high-visibility workstreams.
Added 2 mins ago
OH
Programs Manager V - DHS Only
Oklahoma Human Services
Oklahoma City, OK
- $77,016.31 USD / year
Program Oversight and management: Manages the day-to-day operations including administrative and warehouse responsibilities, strategic planning, contracting, funding, inventory control, and…
Added 2 mins ago
Transition of Care Registered Nurse
ADELANTE HEALTHCARE INC
Phoenix, AZ
Work collaboratively with the Transition of Care Program Manager, clinical team on data collection, health outcomes reporting, and clinical audits. Participate actively in programmatic…
Added 2 mins ago
Engineer Systems III
IGT, a Nevada Corporation
Las Vegas, NV
Lead the resolution of critical IT incidents, enabling rapid recovery and minimizing business impact. Provide root cause analysis documentation to management for communication by leadership.
Added 2 mins ago
CC
Administrative Programs Officer
CONSERVATION COMMISSION
United States
- Up to $65,000 USD / year
…limited in size or scope involving the supervision, direction, management, coordination, or implementation of various programs or functions within an agency. This may include professional…
Added 2 mins ago
26.27 Nurse Coordinator
KIPP
St. Louis, MO
Paraprofessionals assist and support the teacher(s) in implementing an instructional and care program to promote academic achievement and personal development in our Kindergarten…
Added 2 mins ago
Mental Health Clinician II
Rutgers University-New Brunswick
NJ
…mental health practitioner who provides lead functions for the program, to include screening of intakes and referrals, care coordination, ensuring completion of program specific…
Added 2 mins ago
Mental Health Specialist IV - per diem - (Multiple Positions)
Rutgers University-New Brunswick
NJ
…stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a…
Added 2 mins ago
Sous Chef - Nordstrom Grill - The Mall at Green Hills
Nordstrom Inc
Nashville, TN
Complete a comprehensive Manager in Training program that covers all the ins and outs of running a successful kitchen
Added 3 mins ago
Deputy Program Manager
Koniag Government Services
Waldorf, MD
Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Deputy Program Manager to support KDS and our government customer in Waldorf, MD. This position requires the…
Added 3 mins ago
Medical Assistant/LPN - Urgent Care - Blaine
North Memorial Health Career Portal
Blaine, MN
The Medical Assistant will manage the patient flow throughout the clinic and assist providers in the management and treatment of their patients. Patients come from a variety of backgrounds…
Added 3 mins ago
Medical Assistant/LPN - St Anthony
North Memorial Health Career Portal
St Anthony, MN
The Medical Assistant will manage the patient flow throughout the clinic and assist providers in the management and treatment of their patients. Patients come from a variety of backgrounds…
Added 3 mins ago
Health and Benefits - Senior Analyst Consulting
WTW
Philadelphia, PA · Radnor, PA
…variety of projects involving the design, financing and ongoing management of the full spectrum of health and benefit programs. You will support the project manager on select projects,…
Added 4 mins ago
Associate Project Manager
SRC, Inc
Syracuse, NY
SRC, Inc. is currently seeking an Associate Project Manager. The selected candidate will serve as the functional lead for our team of Program Control Analysts supporting the LIDS program,…
Added 4 mins ago
Occupancy Specialist
Affiliated Resources Group
Decatur, GA
The Occupancy Specialist is responsible for intake and eligibility of applicants and voucher management. He/She performs a variety of duties administering the Housing Choice Voucher…
Added 5 mins ago
Client Analyst - Commercial Lines
Marsh Agency LLC
United States
The Client Analyst position prepares individuals for a career in client service. Our structured program is designed to educate and prepare self-motivated individuals for a rewarding career…
Added 5 mins ago
Staff System Engineering Program Manager
ŌURA
San Francisco, CA
We’re looking for a Hardware Program Manager to join Oura’s Hardware PMO. In this role, you will lead a major technical hardware effort from early prototype through PVT, bringing clarity,…
Added 5 mins ago
Stockroom Operations Lead, HOKA
Deckers Retail, LLC
Central Valley, NY
…responsibilities extend beyond the back of house. You assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity…

Birge & Held Group LLC

Operations Manager

Louisville, KY, United States

$66,179 to $70,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $66,179 to $70,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

Report this job