Jobs in the United States

25+ jobs

Save this search

Added just now
WV
Veterinary Hospital Manager
Western Veterinary Partners
Jenks, OK
- $55,000 to $60,000 USD / year
Strategic Direction: Collaborate with leadership to develop and execute long-term goals, expand services, and support referral and business partnerships.
Added just now
UI
Customer Service Team Lead Bilingual
ULINE INC
KENOSHA, WI
- $38 USD / hour
JOB REQUIREMENTS: Customer Service Team Lead - Bilingual Pay from \$33 to \$38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144…
Added just now
EC
Offer Manager - Brightlayer Energy
Eaton Corporation
Menomonee Falls, WI
- $146,000 to $215,000 USD / year
The expected annual salary range for this role is $146000 - $215000 a year. This position is also eligible for a variable incentive program.
Added just now
RE
Logistics Manager
Rocket EMS
San Jose, CA
- $105,000 to $115,000 USD / year
Lead daily shipping, receiving, and dock activities, including loading, unloading, shipment verification, purchase order matching, documentation review, and damage inspection.
Added just now
A
Warehouse Worker 20hr
Aerotek
Waukesha, WI
- $20 USD / hour
Support lead production personnel by responding quickly to requests for parts and materials.
Added just now
EC
Director, Internal Audit
Eaton Corporation
Waukesha, WI
- $182,000 to $266,000 USD / year
Eaton is hiring a Director, Internal Audit to lead a global Financial and Operational (FinOps) Internal Audit portfolio aligned to assigned businesses, regions, and enterprise processes,…
Added just now
Senior Clinical Program Manager, Cardiovascular and Interventional Solutions
GE HealthCare
Waukesha, WI
We are seeking an experienced Senior Clinical Program Manager to lead research execution across GE HealthCare’s strategic cardiology partnerships and growing interventional research…
Added just now
EC
Material Handler - 1st Shift
Eaton Corporation
Waukesha, WI
- $23.15 USD / hour
Retirement benefits, Paid Parental Leave, Educational Assistance Program, Wellness Reimbursement, and more!
Added just now
Executive FLIGHT DECK Leader – RPCA Part Family
GE Aerospace
Waukesha, WI
Lead Kaizen Events and Genba walks at RPCA plants and suppliers, coaching leaders in real time at the point of work.
Added just now
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Waukesha, WI
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.…
Added just now
Principal Aftermarket Technical Product Manager
GE Aerospace
Waukesha, WI
…vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in support of Avionics & Electric Power & Propulsion. You will represent the customer…
Added just now
A
3rd Shift Supervisor cGMP Biomanufacturing Downstream
adecco
Madison, WI
- $50 to $53 USD / hour
Lead and oversee overnight downstream manufacturing operations, providing hands-on floor support and direction to a team of approximately 5–15 employees.
Added just now
Associate Director, Patient Navigator Strategy, US Oncology, Marketing
Merck
Madison, WI
Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Navigator Strategy will serve as the business leader responsible for designing, building, and…
Added just now
Territory Executive - Illinois
PagerDuty
Madison, WI
…has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders…
Added just now
Head of Forward Deployed Engineering
Bausch + Lomb
Madison, WI
You will also lead a small team of FDEs as a player-coach: you build alongside them, set the technical standard, and develop their skills. You will work closely with business leaders, AI…
Added just now
Senior Professional, CenterWell B2B Marketing
Humana
Madison, WI
…services and capabilities into compelling marketing programs that support CenterWell Pharmacy's business…
Added just now
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Madison, WI
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added just now
Lead Security Officer II; 1.0 FTE; PM Shift
Meriter-UnityPoint Health
Madison, WI
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
Added just now
Lead Security Officer II; 1.0 FTE; Day Shift
Meriter-UnityPoint Health
Madison, WI
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
Added just now
Director - Customer Response Engineering
Trellix
Madison, WI
You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.
Added just now
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Madison, WI
Actively participate, lead and manage special projects and workstreams that support National Distribution strategies and work efforts.
Added just now
Manager Strategic Risk Adjustment Programs
Highmark Health
Madison, WI
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added just now
Risk Adjustment Strategic Partner
Intermountain Health
Madison, WI
…is a niche market that requires a specialized skill set to lead and build relationships with provider organizations, clinic leaders, and healthcare providers. This role will coordinate…
Added just now
C
Delivery Manager, Healthcare Payer
Cognizant
Madison, WI
- $130,000 to $153,000 USD / year
Lead end-to-end delivery of healthcare payer transformation initiatives, ensuring alignment with business objectives, program goals, and client expectations.
Added just now
Senior Proposal Manager
Maximus
Madison, WI
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Birge & Held Group LLC

Operations Manager

Louisville, KY, United States

$66,179 to $70,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $66,179 to $70,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

Report this job