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Veterinary Hospital Manager
Western Veterinary Partners
Jenks, OK
- $55,000 to $60,000 USD / year
…have prior veterinary experience and a proven background in leadership, training, and team development - paired with a business-minded approach to hospital…
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MANAGER- QUALITY & PATIENT SAFETY
Aspirus Ironwood Hospital
Wausau, WI
As a member of the leadership team, leads a multidisciplinary quality program (including clinical quality and patient safety, infection prevention and control, performance improvement, and…
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EC
Director, Internal Audit
Eaton Corporation
Waukesha, WI
- $182,000 to $266,000 USD / year
People Leadership: Lead, develop, and retain a high-performing global team through goal setting, performance management, coaching, succession planning, timely feedback, and meaningful…
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Senior Clinical Program Manager, Cardiovascular and Interventional Solutions
GE HealthCare
Waukesha, WI
Strong program leadership, relationship-building, and communication skills, including experience working with physicians and external investigators.
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Executive FLIGHT DECK Leader – RPCA Part Family
GE Aerospace
Waukesha, WI
A minimum of 10 years of progressive leadership experience in manufacturing operations
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Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Waukesha, WI
The Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance will provide enterprise leadership, technical expertise, and continuous improvement across hazardous waste…
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3rd Shift Supervisor cGMP Biomanufacturing Downstream
adecco
Madison, WI
- $50 to $53 USD / hour
This is a hands-on leadership role that combines direct manufacturing floor support with employee development, production oversight, and operational execution. The Senior Supervisor will…
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Associate Director, Patient Navigator Strategy, US Oncology, Marketing
Merck
Madison, WI
Brand Strategy, Direct Marketing, External Partners, Market Development, Marketing, Marketing Channels, Marketing Program Management, Market Research, Oncology, Patient Assistance, Patient…
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Territory Executive - Illinois
PagerDuty
Madison, WI
…accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated…
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Clinical AI Technical Integration Specialist
GovCIO
Madison, WI
Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership.
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Regional Medical Scientific Director (aka Medical Science Liaison) – Myeloid – FL, GA, AL, AR, LA, MS
Merck
Madison, WI
…comprehension of scientific foundations and goals for approved, in-development, and active Company-sponsored trials and/or investigator-sponsored research studies. The Regional Medical…
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Manager Strategic Risk Adjustment Programs
Highmark Health
Madison, WI
…metrics design. The incumbent works closely with senior/executive leadership, Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify,…
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Risk Adjustment Strategic Partner
Intermountain Health
Madison, WI
…actionable clinic and provider opportunities, and spearheads the development of tailored programs that cultivate value-based relationships in healthcare. Collaborating closely with…
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Delivery Manager, Healthcare Payer
Cognizant
Madison, WI
- $130,000 to $153,000 USD / year
…Owners, business stakeholders, architects, business analysts, development teams, quality engineering teams, vendors, and client leadership to deliver successful business and technology…
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DIETITIAN
Compass Group, North America
Madison, WI
Wellness & Support – Employee Assistance Program, FSAs, and health programs
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Network Operations Engineer
Meta
Madison, WI
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 1 min ago
Staff Engineer, Process Development & Automation
Abbott
Madison, WI
Responsibilities may include guiding the Lab Service, Process Development & Automation, and Laboratory Operations teams through automation selection, system design, integration,…
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Cyber Security Manager - Diego Garcia
Amentum
Madison, WI
Serve as principal advisor to USG and Program leadership on all matters relating to the security and integrity.
Added 1 min ago
DIETITIAN
Compass Group, North America
Madison, WI
Wellness & Support – Employee Assistance Program, FSAs, and health programs
Added 1 min ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Madison, WI
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
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ICBM Transformation Program Manager
BAE Systems
Hill AFB, UT
As a Program Manager within NIH, you will support the strategic planning, execution, and oversight of the transition mission. You will serve as a key advisor to the ICBM Directorate…
Added 1 min ago
HK
School Age Childcare Site Co-Director - Before & After School
HEALTHY KIDS PROGRAMS
Pecos, NM
- $20 to $22 USD / hour
Program Compliance: Ensure staff and program operations consistently meet state regulations, Healthy Kids policies, and host school requirements.
Added 1 min ago
HK
Early Childhood Learning Director & Lead Teacher
HEALTHY KIDS PROGRAMS
Highland, NY
- $17 to $20 USD / hour
Healthy Kids Programs provides childcare for school-age children (ages 5–12) enrolled in our program on the days and during the hours you work. Employer contributions cover the cost of…
Added 1 min ago
HK
Early Childhood Lead Teacher & Program Leader
HEALTHY KIDS PROGRAMS
Chatham, NY
- $20 to $22 USD / hour
Healthy Kids Programs is looking for an Early Childhood Lead Teacher & Program Leader to join our team at Taconic Hills Elementary School. You'll lead a classroom serving children 10 months…
Added 1 min ago
Master Craftsperson
Gulfstream
Appleton, WI
Organize, develop (with assistance of the Training Department) and administer the Employee Skills Development Program.

Birge & Held Group LLC

Operations Manager

Louisville, KY, United States

$66,179 to $70,000 USD / year

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Job details

Pay: $66,179 to $70,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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