Jobs in the United States

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Added 1 min ago
JD
Clinical Case Manager
JUNTA DE ACCION PUERTORRIQUENA INC
East Brunswick, NJ
- $40 to $45 USD / hour
The Part-Time Clinical Case Manager will provide comprehensive case management services to clients in need of mental health and social support. The ideal candidate will work closely with…
Added 1 min ago
Multi-System Youth and Family Regional Coach
Educational Service Center of Central Ohio
OH
…high-quality information, facilitation, coaching, professional development, and technical assistance to ensure families, educators, and service providers are equipped to effectively care…
Added 1 min ago
Medical Science Liaison, Rheumatology - Mid-Atlantic & Foothills
Janssen Scientific Affairs, LLC Legal Entity
Charlotte, NC · KY · NC · TN · SC · Louisville, KY · IN · Indianapolis, IN
Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to…
Added 2 mins ago
Operational Support Administrator
Robert Half Inc.
United States
Industry-leading training programs and tailored career development
Added 3 mins ago
Store Manager, Jewelry
Brilliant Earth
San Francisco, CA
Store Manager, Jewelry (Customer Experience Manager) - San Francisco, CA
Added 4 mins ago
UG
Registered Nurse, Home Health Weekend (Fri-Mon)
UnitedHealth Group
Harrisburg, PA
- $71,677 to $107,516 USD / year
As a Nurse Case Manager, you will guide patients and families through the care continuum by assessing needs, coordinating care, supporting discharge and transition planning, and managing…
Added 4 mins ago
UG
RN Case Manager
UnitedHealth Group
Hawkinsville, GA
- $71,677 to $107,516 USD / year
As a Nurse Case Manager, you will guide patients and families through the care continuum by assessing needs, coordinating care, supporting discharge and transition planning, and managing…
Added 5 mins ago
Senior Medical Director, Early-Stage Clinical Development
Revolution Medicines
Redwood City, CA
We are seeking an experienced clinical science drug developer to serve as Senior Medical Director of Clinical Development in support of Revolution Medicines’ molecule(s) in clinical or late…
Added 5 mins ago
Area Sales Manager
United States
Join Desoutter Industrial Tools as an Area Sales Manager and help drive growth across the Southeast by winning new business, expanding key customer relationships, and delivering innovative…
Added 5 mins ago
Manager, Industrial Doors Product
ASSA ABLOY
Kenosha, WI
Industrial Doors Product Manager with previous manufacturing, industrial, and/or high speed door experience needed on-site in Kenosha, WI.
Added 7 mins ago
Research IT Supervisor
University of California, Davis
CA
Added 8 mins ago
Assistant Store Manager - Famous Footwear
Famous Footwear
TUCSON, AZ
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 9 mins ago
Licensed Optician
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Springfield, OH
Invests in leadership development and internal growth.
Added 9 mins ago
Patient Care Coordinator
AEG Vision
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Invests in leadership development and internal growth.
Added 9 mins ago
Plant Manager
Faith Technologies, Inc.
Monroe, LA
The Plant Manager role is strategic and people-driven and will lead all aspects of manufacturing operations within our facility. This role is responsible for driving performance across…
Added 9 mins ago
School Nurse (Registered Nurse)
MIDLAND INDEPENDENT SCHOOL DISTRICT
Midland, TX
Courses of study for child growth and development.
Added 10 mins ago
Senior Manager, Project
Aecon
Charlotte, NC
The Sr. Project Manager will lead the development and implementation of training programs that support the deployment of Aecon Nuclear's evolving governance framework, integrated management…
Added 10 mins ago
Account Manager
DLL Group
Las Vegas, NV
As an Account Manager, you will build financing relationships and convert market opportunities into sustainable, profitable business for JCB Finance USA, a strategic joint venture between…
Added 10 mins ago
Senior Account Manager
DLL Group
Wayne, PA
As a Senior Account Manager, you will drive new financing relationships and convert complex market opportunities into sustainable, profitable business for JCB Finance USA, a strategic joint…
Added 11 mins ago
H
Worldwide Integrated Marketing Manager (ACS)
HP
Fort Collins, CO · Spring, TX
- $106,050 to $140,000 USD / year
The Worldwide Integrated Marketing Manager is responsible for driving the execution of marketing communications strategies within the assigned business area, adhering to established…
Added 11 mins ago
AC
Perioperative Clinical Tech - Surgical Services Night Shift Full Time
Advocate Condell Medical Center
United States
- Full-time
6)Ensures that all work areas are maintained in a clean and orderly fashion at all times. Performs specialized unit activities as directed by manager or charge nurse.
Added 11 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Berlin, NJ
- From $17 USD / hour
We're looking for an early learning professional who:
Added 11 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Washington, NJ
- From $17 USD / hour
We're looking for an early learning professional who:
Added 11 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Stanhope, NJ
- From $17 USD / hour
We're looking for an early learning professional who:
Added 11 mins ago
AE
Before and After school Group Leader
AlphaBEST Education, Inc.
Gloucester City, NJ
- From $17 USD / hour
We're looking for an early learning professional who:

Birge & Held Group LLC

Operations Manager

Louisville, KY, United States

$66,179 to $70,000 USD / year

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Job details

Pay: $66,179 to $70,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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