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Branch Manager
GPAC
Gainesville, GA
- $75,000 to $110,000 USD / year
A respected community bank is seeking a Branch Manager to lead one of its local branches and drive growth in deposits, loans and customer relationships. You will be the face of the bank in…
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Branch Manager
GPAC
Newnan, GA
- $75,000 to $110,000 USD / year
A respected community bank is seeking a Branch Manager to lead one of its local branches and drive growth in deposits, loans and customer relationships. You will be the face of the bank in…
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Junior Project Manager
Actalent
Knoxville, TN
- $40 to $48 USD / hour
…regular collaboration across engineering, construction, and operations groups. The position involves frequent use of Microsoft Office tools and project documentation systems, and may…
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Senior Product Development Manager
Actalent
Waukesha, WI
- $130,000 to $205,000 USD / year
Product Development ManagerJob DescriptionThe experienced Product Development Manager leads all product development activities, including an established systems engineering group, with a…
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Branch Manager
GPAC
Peachtree Corners, GA
- $75,000 to $110,000 USD / year
A respected community bank is seeking a Branch Manager to lead one of its local branches and drive growth in deposits, loans and customer relationships. You will be the face of the bank in…
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Branch Manager
GPAC
Douglasville, GA
- $75,000 to $110,000 USD / year
A respected community bank is seeking a Branch Manager to lead one of its local branches and drive growth in deposits, loans and customer relationships. You will be the face of the bank in…
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Branch Manager
GPAC
Canton, GA
- $75,000 to $110,000 USD / year
A respected community bank is seeking a Branch Manager to lead one of its local branches and drive growth in deposits, loans and customer relationships. You will be the face of the bank in…
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Assistant Manager - Southpark S/C
Old Navy
Charlotte, NC
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
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Assistant Manager - Westgate - MA
Old Navy
Brockton, MA
- $20.25 to $26.75 USD / hour
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
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Criminal Justice Case Manager Supervisor
Intervention, Inc.
Henderson, CO
- $62,154 USD / year
Title: Criminal Justice Case Manager Supervisor
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Assistant Manager - Juban Crossing
Old Navy
Denham Springs, LA
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
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Maximo Consultant
Avero Advisors
Portland, OR
Avèro Advisors is a fast-growing boutique management consulting firm that modernizes technology and business operations for state and local governments. We guide public-sector clients…
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Senior Manager, Sales Operations, Data, Analytics, and Forecasting
Salomon
Ogden, UT
The Senior Manager, Sales Operations serves as the operational and analytical backbone of the North America sales organization. This role is responsible for leading a team focused on…
Added 1 min ago
Program Operations Manager
Stagwell Global LLC
Miami, FL · Fort Lauderdale, FL · Chicago, IL · New York City, NY · Boston, MA · Dallas, TX · Houston, TX · Austin, TX · Phoenix, AZ · Jersey City, NJ
At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and…
Added 1 min ago
Program Operations Manager
Stagwell Global LLC
Miami, FL · Fort Lauderdale, FL · Chicago, IL · New York City, NY · Boston, MA · Dallas, TX · Houston, TX · Austin, TX · Phoenix, AZ · Jersey City, NJ
At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and…
Added 1 min ago
Program Operations Manager
Stagwell Global LLC
Miami, FL · Fort Lauderdale, FL · Chicago, IL · New York City, NY · Boston, MA · Dallas, TX · Houston, TX · Austin, TX · Phoenix, AZ · Jersey City, NJ
At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and…
Added 1 min ago
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Studio Manager
Orangetheory - Franchise #0283
NAPA, CA
- $5,200 USD / month
Background in sales, operations, or team development
Added 1 min ago
Department Manager
DH Pace
Tempe, AZ
DH Pace Company, Inc. aspires to hire a Department Manager in our Tempe, AZ office! The department manager will direct business operations of the Entry Door department with the objective to…
Added 1 min ago
TG
Porter (Part-Time)
Tailwind Group, Inc.
Ames, IA
- Part-time
Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace…
Added 2 mins ago
PF
Member Services Rep Full Time Afternoon/Evening
Planet Fitness - Fitton Clubs
New Boston, OH
- $11 USD / hour
- Full-time
Reports to: Club Manager / Assistant Club Manager
Added 2 mins ago
Senior Systems Architect
Euna Solutions
Atlanta, GA
Govern Euna's technical standards program end-to-end: drafting, reviewing, ratifying, communicating, and keeping standards current across architecture, engineering, and operations.
Added 2 mins ago
Plant Manager
Faith Technologies, Inc.
Monroe, LA
The Plant Manager role is strategic and people-driven and will lead all aspects of manufacturing operations within our facility. This role is responsible for driving performance across…
Added 3 mins ago
NJ
Court Services Supervisor 2 (Criminal)
New Jersey Courts
Paterson, NJ
- $74,551.38 to $129,437.61 USD / year
Under the general direction of the Court Executive 2b (Criminal Division Manager) or other high-level supervisor, the selected individual supervises, monitors, coordinates, and oversees a…
Added 3 mins ago
Supervisor of Referral Services
CVS Health
Work at Home, IL
…Additionally, the position is responsible for assisting the manager with development, analyses, and implementation of staffing, scheduling and reward/recognition…
Added 3 mins ago
CH
Operations Manager
CVS Health
Dallas, TX
- $19 to $29 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…

Birge & Held Group LLC

Operations Manager

Louisville, KY, United States

$66,179 to $70,000 USD / year

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Job details

Pay: $66,179 to $70,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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