Jobs in the United States

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Added 3 mins ago
CM
Motor Pump Mechanic
CEC MOTOR & UTILITY SERVICES LLC
Palmetto, FL
- $25 to $34 USD / hour
The Motor Pump Mechanic reports to the Motor Shop Manager
Added 3 mins ago
PP
Cook I (Part-Time)
PIT Pitzer College
United States
- $27.69 USD / hour
- Part-time
Department: Dining Services Supervisor: General Manager
Added 4 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
WY
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 5 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Cheyenne, WY
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 5 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Cheyenne, WY
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 13 mins ago
Process Reliability Engineer
Austin Powder Co., Inc.
McArthur, OH
…contractors. The position reports directly to the Sr. Maintenance Manager located in McArthur, Ohio. Responsibilities and Duties * Works with a small team (production, technical,…
Added 13 mins ago
AH
GENERAL MANAGER 3
Accendra Health
MIAMISBURG, OH · SHARONVILLE, OH
- $111,313 to $118,993 USD / year
Responsible for providing a safe and healthful work environment and preventing injuries by leading and implementing the Safety & Risk Management program for the branch.
Added 13 mins ago
CDL Truck Driver - Residential (Home Daily, Benefits Day 1)
WM
Canal Winchester, OH
We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.
Added 13 mins ago
Manager Salesforce Applications
Advanced Drainage Systems, Inc.
Hilliard, OH
The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related…
Added 13 mins ago
EC
HR Manager, IT and Business Performance
Eaton Corporation
Beachwood, OH
- $130,000 to $190,000 USD / year
Eaton’s Corporate Sector division is currently seeking a HR Manager, IT and Business Performance. This position will be based at our Beachwood, Ohio location. Relocation assistance is…
Added 13 mins ago
EC
Senior Counsel, Mergers & Acquisitions
Eaton Corporation
Beachwood, OH
- $200,000 to $250,000 USD / year
…President & Chief Counsel, Mergers & Acquisitions, this role is a critical position within the legal organization focused on all mergers and acquisition legal activities. They will be…
Added 14 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Evendale, OH · Cincinnati, OH · E Cleveland, OH · West Chester, OH
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 14 mins ago
Risk Governance - Commercial Solutions - Vice President
JPMorgan Chase
Columbus, OH
…Commercial Solutions. As a Vice President, you will play a critical leadership role in strengthening governance, enhancing regulatory readiness, and driving disciplined execution across the…
Added 14 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Columbus, OH
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 14 mins ago
Software Engineer Senior Manager - Cross Channel Banker Platform
Wells Fargo
COLUMBUS, OH
Wells Fargo is seeking a forward-thinking, hands-on Software Engineering Senior Manager to lead the modernization of our banker-facing servicing platforms. This role will operate in an…
Added 14 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Columbus, OH · Cincinnati, OH · Cleveland, OH
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 23 mins ago
FC
HR Enterprise Strategic Initiative Program Manager
Fairfax County
Fairfax, VA
- $52.62 to $92.09 USD / hour
…leader to serve as the HR Enterprise Strategic Initiatives Program Manager. This role reports to Fairfax County’s Human Resources (HR) Director and leads high visibility, countywide human…
Added 23 mins ago
FC
Labor Relations Division Director (Human Resources Division Director)
Fairfax County
Fairfax, VA
- $57.04 to $108.38 USD / hour
…including two years of experience as a Senior HR Consultant, program/project manager, or operations supervisor. A master's degree may be substituted for one year of the…
Added 1 hour ago
Client Value Manager
Gartner
Irving, TX · Arlington, VA · Fort Myers, FL
Contribute to targeted VoC efforts to support critical strategic efforts, and actively participate in cross-functional projects within Strategic Accounts Program.
Added 1 hour ago
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General Superintendent - Structural Steel Construction (Traveling)
GPAC
Atlanta, GA
- $130,000 to $170,000 USD / year
…contractor seeking a hands-on leader who thrives in a fast-paced environment and is committed to delivering exceptional…
Added 1 hour ago
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General Superintendent - Structural Steel Construction (Traveling)
GPAC
Houston, TX
- $130,000 to $170,000 USD / year
…contractor seeking a hands-on leader who thrives in a fast-paced environment and is committed to delivering exceptional…
Added 1 hour ago
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General Superintendent - Structural Steel Construction (Traveling)
GPAC
Chicago, IL
- $130,000 to $170,000 USD / year
…contractor seeking a hands-on leader who thrives in a fast-paced environment and is committed to delivering exceptional…
Added 1 hour ago
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General Superintendent - Structural Steel Construction (Traveling)
GPAC
Washington DC
- $130,000 to $170,000 USD / year
…contractor seeking a hands-on leader who thrives in a fast-paced environment and is committed to delivering exceptional…
Added 1 hour ago
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General Superintendent - Structural Steel Construction (Traveling)
GPAC
Richmond, VA
- $130,000 to $170,000 USD / year
…contractor seeking a hands-on leader who thrives in a fast-paced environment and is committed to delivering exceptional…
Added 1 hour ago
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General Superintendent - Structural Steel Construction (Traveling)
GPAC
Virginia Beach, VA
- $130,000 to $170,000 USD / year
…contractor seeking a hands-on leader who thrives in a fast-paced environment and is committed to delivering exceptional…

Birge & Held Group LLC

Operations Manager

Louisville, KY, United States

$66,179 to $70,000 USD / year

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Job details

Pay: $66,179 to $70,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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